My guess is he thought they were gonna give him a discount or something to keep him as a customer
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So... Shopto (UK retailer) cancelled my PS4 preorder for complaining on twitter
- Thread starter Carl
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My guess is he thought they were gonna give him a discount or something to keep him as a customer
Wickerbasket
Member
He probably thought they were going to give him some actual customer service, due to their previous conversations.
Obviously he was wrong.
Pancakes R Us
Member
Didn't this site allegedly have people's private details being taken due to credit card fraud or something? I've never shopped from them and would probably never consider it because of that.
darkazcura
Member
The OP has made it quite clear that it was tweeted to his friend.
Even if a customer pays for a pre-order there is no contact of sale. They are perfectly within their rights to cancel a pre-order, and refund any funds without permission or prior warning.
What they can't do is cancel the pre-order, and not refund the deposit.
In that case your business isn't going to do very well. A customer and an employee are two very different things, how can you even make that comparison?
I say we should get #fuckshopto trending on twitter. Let's try to beat the #nodrm campaign.
uncleniccius
Member
He said that he was going to cancel his preorder as a "fuck you" to Shopto for not dropping the price, he didn't say anything bad directly to Shopto.. it's like me Tweeting one of my friends saying "Amazon won't lower the price, I'm changing to x retailer as a fuck you" and them then deleting the preorder... they had to actually look to find it, he didn't tweet it @them.
Why do you think a social media customer service team is using Twitter through the web interface.
As soon as they started an interaction with him, they probably started it as a session in whatever pro-grade software they use so they could track it across different staff if need be.
There is no reasonable expectation of privacy on twitter replies get real.
Ravensmash
Member
It's amazing to think that people view the company's response as proportionate....
Spirit of Jazz
Banned
I think the whole things pretty funny however I'm wondering if it's legal for a company to refuse service based on disliking somebody?
I wouldn't be surprised if ShopTo has an open search for their name. Any CS rep for a company should. And so what they saw in their Search feed was "@TheRocketMind Had games preordered at Shopto but switching them all to Amazon to say fuck you
"There's no "snooping" or "spying", much to the disappointed of some people in this thread. (not a defense of what they did next)
hey_it's_that_dog
benevolent sexism
Shopto is not a person, they are a business. OP is under no obligation to treat them with courtesy like he would treat a person. OP's preorder is a business contract (or at least an implied contract), and that is entirely separate from anything he says about them in his personal or public internet life.
They may have the right to cancel his order in response to his behavior, but I think most people will share my opinion that they are in the wrong and should reap the negative publicity.
foobarry81
Member
They are banned for it still here on neoGAF.
DXB-KNIGHT
Member
I've seen customers that behave in a childish manner, but this is the first time I've seen a business outlet that behaves in a childish manner.
I've dealt a lot with childish customers and job fair candidates and it's really hard to put a fake smile and maintain your nerves but that's called being professional.
I've dealt a lot with childish customers and job fair candidates and it's really hard to put a fake smile and maintain your nerves but that's called being professional.
B
bomb
Unconfirmed Member
So entitled. The "customer". Not saying the retailer was correct in its actions by anymeans but a retailer standing tall on the 450 launch bundle is not criminal. Does every independent need to match amazons ultimate low price for customers to buy? Sad thats the world people live in.
I have seen people walk into local store fronts, ask how much something was, receive an answer, check the price on the phone and walk out due to a ten dollar difference on a 300 dollar item. The item being phyically right in front of them but they would rather wait a few days by mail.
coughlanio
Member
OP is getting a free PS4.
The mutha fucking President is going to know about this now.
but this is in the Queen territory.
Actually my money is it's the owner or acting GM. Usually these people have the short fuse and act with impunity. I run my company's fb and see rude stuff posted all the time.
doniewhalberg
Member
Let me get this straight, to make sure I've interpreted this right
[customer contacts shopto twitter with DM about whether they will drop price]
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[customer chats with friend seperate to previous interaction, voices his displeasure, does not tag them or anything though]
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[shopto takes to reading customers feed, reads the independent conversation, takes initiative to contact customer, asks for account number, could be related to the 1st interaction, customer provides and instead rep uses it to put cusomer on the spot and delete their account]
That's how I'm reading OP. If that's right, pffft, that's terrible. Regardless of whether he badmouthed them or not, that's pretty bang out. You can't try and strong arm genuine word of mouth like that. Or you can, and people stop shopping with you.
[customer contacts shopto twitter with DM about whether they will drop price]
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[customer chats with friend seperate to previous interaction, voices his displeasure, does not tag them or anything though]
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[shopto takes to reading customers feed, reads the independent conversation, takes initiative to contact customer, asks for account number, could be related to the 1st interaction, customer provides and instead rep uses it to put cusomer on the spot and delete their account]
That's how I'm reading OP. If that's right, pffft, that's terrible. Regardless of whether he badmouthed them or not, that's pretty bang out. You can't try and strong arm genuine word of mouth like that. Or you can, and people stop shopping with you.
IdreamofHIME
Member
I can't believe you gave them your account number over twitter, mind blowing.
SmoothRunningGun
Member
You're joking right?
foobarry81
Member
Not to mention you're actually being paid to "be professional", your customers aren't. ;-)
Jezbollah
Member
I wouldn't be surprised if ShopTo has an open search for their name. Any CS rep for a company should. And so what they saw in their Search feed was "@TheRocketMind Had games preordered at Shopto but switching them all to Amazon to say fuck you
There's no "snooping" or "spying", much to the disappointed of some people in this thread.
It's not so much the fact they snooped - it's the fact they applied a term in the T&C for account ownership at Shopto for something that didnt directly involve Shopto.
Its dubious. To the extreme. And quite possibly unlawful.
APZonerunner
Member
While the OP's fuck you tweet obviously perhaps wasn't the best course of action (even if not directed AT the retailer account), ShopTo has always been a bit questionable and rubbish, imo. I had a hellish experience with them twice and would never order with them again.
OriginalThinking
Member
A bit off topic but OP has sent 210,000 tweets? Seriously, are you ever off Twitter?
Samurai_Heart
Member
Very true but my thinking is that smaller businesses can do this. But that's moot cause I doubt Shopto is small retailer.
And there should have been more of a conversation within those direct messages then just saying they'll close an account as well. Didn't realise Shopto's customer service was like this =/
We shall see how this will all play out...
Yep I mentioned Yodel in a tweet between another and Yodel tweeted back to me =/I wouldn't be surprised if ShopTo has an open search for their name. Any CS rep for a company should. And so what they saw in their Search feed was "@TheRocketMind Had games preordered at Shopto but switching them all to Amazon to say fuck you
There's no "snooping" or "spying", much to the disappointed of some people in this thread. (not a defense of what they did next)
Of course it is legal. A company is free to decide who it wants to do business with.
Meh... I will continue to buy my games from Shopto. Through out the years I've never had any bad customer service, and my games always arrive prior to launch.
Colonel Nasty
Member
Are you kidding me? The OP has the conversation. Shopto explained to him why they could not match the Amazon price drop (due to being a smaller company with smaller margins and without the tax free luxury Amazon has) and then the OP goes on to say he's taking his game preorders elsewhere and says "Fuck You" of course I would react with, "here you can take your console preorder too"
Jezbollah
Member
Does Fergal Gara have a twitter account? He would be good to contact.
Broder Salsa
Banned
They definitely had, I posted about it earlier. Yeah credit card details were stolen and attempted to be used, shopto denied everything (rudely too) despite quite a crowd suddenly having had their CC's stolen after buying from them, many saying they hadn't used for anything else (which I don't think I did either). Of course my bank just closed down my CC immediately because they could see that was not me trying to do that, but still had to get a new card which was a bit of a pain in the ass.
legacyzero
Banned
He probably assumed that they would look into it. If a rep of a company asks me via DM for an order number, and the issue is about a specific order, I can see how one would feel compelled to give them that information.
It's still not adviseable outside of the website chat, but still. Easy mistake to make. I think that's the worst part of all of this. And the rep didn't even say, "Hey, what's your order number, so I can cancel it."
They just did it.
Broken Joystick
At least you can talk. Who are you?
Already gave you my support on Twitter dude but here's another "Fuck you ShopTo" to add to the list. It certainly wasn't abusive to them and you didn't directly go out of your way to insult them. ShopTo just shot themselves in the foot, is it so hard to ignore a tweet and get £400 from the man?
Wickerbasket
Member
The fact they went out their way to cancel his account for what he said on his twitter is what disturbs me. It's incredibly immature on their part and it's terrible customer service.I wouldn't be surprised if ShopTo has an open search for their name. Any CS rep for a company should. And so what they saw in their Search feed was "@TheRocketMind Had games preordered at Shopto but switching them all to Amazon to say fuck you
There's no "snooping" or "spying", much to the disappointed of some people in this thread.
Imagine if MS or Sony cancelled people's PSN or LIVE accounts for comments on Neogaf about crap service; there would be a shitstorm.
Jezbollah
Member
He didnt say "fuck you" AT the retailer. It was a conversation with a friend. Didnt involve ShopTo (except to mention them by name to his friend) at ALL.
Nothing surprise me with them, i was one of the unlucky ones that got my card numbers stolen on a fresh card with only shopto and tesco having been used on it. I was reluctant to use them for a fair while. I then give in after what most have been a year and placed an order for a game. My bank phoned me to say i was overdrawn as i have no overdraft i had enough in to cover the cost of the game without a doubt. I phone shopto and was told they had taken payment for a game over a year ago that they had sent me and failed to take payment for. I thought this was pretty unacceptable and told them so they never replied to me so ive not went back.
Yeah, I amended my post to clarify that although they didn't snoop, it's no defense for what they did next.
giant_frying_pan
Member
Finally, they've done something to re-earn their long-standing ban on here!
SHADES
Member
Yeah I understand that, but was unsure how it covers you as even in written form as long its not libel,slander,racial,sexual hate,sedition,obscenity & copyright violation.
Seeing his(IMO silly) tweet wasn't personal & directed at a company, actually, honestly I don't know, legally as pointed out both parties have the right to take the actions they did, just seems rather childish on both parties but only one party is in the business of sales.
Haunted
Member
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