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So... Shopto (UK retailer) cancelled my PS4 preorder for complaining on twitter
- Thread starter Carl
- Start date
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Lactose_Intolerant
Member
No offense, but you fucked up when you bad mouthed them on twitter and gave them your account #. You are the same as all the devs that use twitter and say stupid stuff that gets them fired. If you want to have a conversation with someone, don't do it publicly.
It is crappy that it got cancelled but it isn't like you handled anything well either.
It is crappy that it got cancelled but it isn't like you handled anything well either.
EatChildren
Currently polling second in Australia's federal election (first in the Gold Coast), this feral may one day be your Bogan King.
Such fucking PR idiocy by Shopto. Seriously.
Scenario 1: Op says whatever about Shopto, but keeps the order anyway, for reasons. Shopto gets money.
Scenario 2: Op says whatever about Shopto, cancels the order. Shopto gets no money.
What Shopto did: Assume scenario 2 is locked in. Cancel order themselves, despite order projected to be canceled by Op. Say dumb shit. Shopto gets no money, gets bad PR instead.
Assuming the worst case scenario, then unnecessarily making it worse, is a rather curious PR tactic.
Scenario 1: Op says whatever about Shopto, but keeps the order anyway, for reasons. Shopto gets money.
Scenario 2: Op says whatever about Shopto, cancels the order. Shopto gets no money.
What Shopto did: Assume scenario 2 is locked in. Cancel order themselves, despite order projected to be canceled by Op. Say dumb shit. Shopto gets no money, gets bad PR instead.
Assuming the worst case scenario, then unnecessarily making it worse, is a rather curious PR tactic.
B
bomb
Unconfirmed Member
So if I was at a restaurant and I turned to my buddy and said something derogatory about the restaurant above my normal talking voice, the restaurant wouldn't do anything about it because I am the customer and I am always right?
Yes. I was one of the people who had some money stolen, in my case it was someone using my debit card details to buy a phone top-up. It was only about £30 though and I claimed it back from the bank. I'm almost certain it was due to being a ShopTo customer.
hey_it's_that_dog
benevolent sexism
The difference is that a business isn't a person and shouldn't react like they are a person. You're applying the lens of interpersonal interaction in an appropriate context. I mean, as I said above, Shopto may have the right to react that way, but it's really fucking dumb for them to do so as a business.
I can't believe people are actually defending Shopto here.
The OP may not have been cordial or polite about the situation, but Shopto are a business - cancelling his order because of the comments is vindictive and petty, and the person running the Twitter account should absolutely lose their job for it. People can talk about their rights as a business as much as they want, but this was unprofessional and they don't get to act like a spiteful child because they feel like it.
I think I'm done with them now, personally. I used to order from them because they were cheap and fast, but I don't want to support this kind of behaviour.
The OP may not have been cordial or polite about the situation, but Shopto are a business - cancelling his order because of the comments is vindictive and petty, and the person running the Twitter account should absolutely lose their job for it. People can talk about their rights as a business as much as they want, but this was unprofessional and they don't get to act like a spiteful child because they feel like it.
I think I'm done with them now, personally. I used to order from them because they were cheap and fast, but I don't want to support this kind of behaviour.
SymbiantXenos
Member
Over 12k views for this thread.
Hey i am terrible with image stuff. It's just a quick slap together of the different parts of the conversation. Does the job.
ShopTo had no right to close the account. The "switching to Amazon to say fuck you" tweet wasn't directly tweeted to ShopTo so they must have been reading Carl's tweets to confront him in a direct message.
Personally I would have ignored the message asking for my account code all together. If this happened to me and it was my only pre-order I'd kick up a fuss.
Personally I would have ignored the message asking for my account code all together. If this happened to me and it was my only pre-order I'd kick up a fuss.
While I agree OP's comments weren't super professional either, I don't think 'both sides were childish' is even remotely accurate. Sure comments like that in public aren't the best thing to say, but you would expect a business account to act more professional than that. When you post from a company account, you are clearly representing the whole company and its brand. It doesn't matter that it's just one guy who slipped up, it's clear how the average person sees it. If Gamestop canceled a pre-order everytime someone said something shitty about them, they would have no customers.
Some online stores ask you that on twitter DM to help you, and reading the conversation I thought they wanted to help at first (like if someone cancelled they'll shift the order to him) but their twitter guy was just angry it seems.
Crentist the Dentist
Member
Where does it say amazon dropped the price of the mega bundle? I chose that bundle when they sent the bundle choice email out but have heard nothing since!
uncleniccius
Member
That is amazing!:O
Kun Aguero
Member
.
OP when you gave them your account number what were you expecting? Whatever happened to good old fashioned common sense? not the wisest move to publicly slag the company your hoping to get your launch day console from. I hope it works out for you op, but this was totally avoidable.
They might say, Sir please refrain from that language. But no, unless you swore directly at a member of staff, I doubt it. And swearing inside a business and swearing in a public domain is NOT the same thing.
Colonel Nasty
Member
He said it publicly, it was not a direct message. It's out it in the open for everyone to see. They clearly explained why they could not match.
Yes, that's right? As long as you aren't disturbing any of the other guests or staff by holding this conversation why WOULD the restaurant need to do anything?
coughlanio
Member
I think the point is, that it shows what ShopTo think about their customers. The OP had an issue with them, and instead of trying to resolve the issue, or find out more information even, they just cancelled his order because "We don't like you".
That is NOT how you run any business. Under any circumstance. If I was the CS rep's boss, I'd fire him without any qualms.
Yea I'd like to know this too!
Ravensmash
Member
Yeah, I've noticed that.
It's a shame because I use them frequently but incidents like this make me much more reluctant, despite my own positive experiences.
Jezbollah
Member
In most cases, yes. But in your scenario, you would indicate intent by the initiator of the conversation that he meant to be overheard. Are you saying that retailers should be immune to criticism?
So do you think that even though the OP swore to his friend, that the retailer should have applied a T&C that is clearly aimed at treatment by customers to them directly?
DragonSworne
Banned
Sony should withhold future stocks of PS4 units and games from Shopto.
Check the email again
From a company whose CEO is a tax dodger, who employ members from another company that was run into the ground (ever wondered why their prices have increased considerably over the past year? here's your answer), introducing finance plans for consoles? Terrible customer service? Having a childish tantrum and not stocking one of the biggest games of the year (ghosts) because they weren't allowed to send the games out days in advance?
Not to mention the whole credit card farce from a few years ago.
They are a POS company and I cannot wait to see the back of them.
Not to mention the whole credit card farce from a few years ago.
They are a POS company and I cannot wait to see the back of them.
hey_it's_that_dog
benevolent sexism
Customers aren't "professionals," so it's nonsensical to hold him to that standard. If you're using the word as a synonym for "courteous," then yeah, he was indeed discourteous.
In my experience, most times they are cheaper than Amazon and games are arriving way faster.
coughlanio
Member
This would affect the customers more than ShopTo.
Miles Quaritch
Member
Jesus, how utterly ridiculous.
And I'm not surprised to see people defending this, no doubt the same people bought into the rhetoric that large businesses are people too...
And I'm not surprised to see people defending this, no doubt the same people bought into the rhetoric that large businesses are people too...
OriginalThinking
Member
I don't think you can really draw that real world comparison. The real world comparison goes something like this:
You are having a private conversation with your friend in a public place and suggest humorously (though you are being serious) that you are going to switch your game orders to Amazon because ShopTo are charging £20 more for your PS4 bundle as a "fuck you".
Just so happens that ShopTo are making use of listening devices which are installed literally everywhere and someone who works for them cottons on, gets pissed and calls you to tell you that they've cancelled your account.
Yeah, by not ordering from Shopto!
I have a pre-order with them from day one, got the mega bundle. Are they gonna cancel my pre-order because I'm calling them out on their shitty PR and lack of professionalism?
Come at me Shopto.
Don't ever work in PR or marketing. You would get fired the first week.
Kun Aguero
Member
Lactose_Intolerant
Member
They did try to resolve the issue by explaining that they weren't lowering the price. OP then went and badmouthed them on twitter. They apparently don't want this business since he's not going to be shopping there anymore anyways.
Actions have consequences, both parties are finding this out.
Holy Order Sol
Member
Doesn't matter what the OP said, it wasn't within an interaction with Shopto, so even when taking them literally they're full of shit.
shopto definitely acted in the wrong customer service wise but being aggressive towards any company regardless of how small the transaction rarely ends well. I'm human though and if you told me you were going to take your fucking services elsewhere id probably rather not have you as a customer either and say go somewhere else.
VanquishUK
Member
Well, that's the last time I order from them.
Baleoce
Member
Why do people keep making this awful comparison?
Hah, what?
I think it's fair enough. They lose a sale and damage their reputation a tad. Maybe they feel it was worth it.
Spirit of Jazz
Banned
There are certain restrictions such as equality laws so I was just curious if that extended to anything else, obviously not.
Crentist the Dentist
Member
Damn, thanks man!
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