well people who have decent experiences probably don't feel the need to post them.
I once bought Persona Arena Ultimax but once I download it wouldn't install for some reason, tried again and the file became corrupted again, I still don't know what the problem was, but I asked for a refund and got it without any problem within a few days of my request.
The email they give you back does include that line that "we usually don't refund purchases blah blah, but we'll do this one this one time" thing
These threads pop up weekly at this point.
Sony needs to get the fucking hint.
unless you want to go into a 6 month legal battle you are best off eating the cost OP just be glad it wasn't £600
the way you worded it sounds like they've had a refund policy for agesNow if this was Steam there wouldn't be a problem. I'd have applied for a refund straightaway and gotten one no questions asked
They granted refunds before. Only reluctantly, you had to deal with the slow customer service and throw around some customer-protection laws but still.
They did it better though, on Origin you can only get refunds for EA's own games.
PSN/MS anyone have granted refunds before as well. And reluctantly. You have to deal with slow customer service and throw around some customer protection laws....it is no different than what steam was a few weeks ago. Arrogant Sony bastards.
Great they improved it. It only took them almost 2 years. But we have this thread a few weeks later with people championing steam as some beacon of light for a refund that PSN has systems in place to prevent is the point.
this part is a little strong, because they literally just introduced it
the way you worded it sounds like they've had a refund policy for ages
I love how people conveniently forget to mention that this has only been true for less than a month.Now if this was Steam there wouldn't be a problem.
That wasn't my intention. Just simply stating that as things stand that is possible, and other companies should incorporate something similar
why shouldnt we hold other services to higher standards? even if those standards only came about recently.
These threads pop up weekly at this point.
Sony needs to get the fucking hint.
They gave me the "expected to be declined" bullshit as well but turned around and "graciously" offered me a one time refund but reminded me that this isn't what they usually do.
Nice to see Sony evaluated their policies after Watchdog like they promised to, obviously deciding it was best to keep fucking their customers.
well people who have decent experiences probably don't feel the need to post them.
I once bought Persona Arena Ultimax but once I download it wouldn't install for some reason, tried again and the file became corrupted again, I still don't know what the problem was, but I asked for a refund and got it without any problem within a few days of my request.
The email they give you back does include that line that "we usually don't refund purchases blah blah, but we'll do this one this one time" thing
I have nothing against the "things take time" argument, but I am flabbergasted by the bolded. 99.9% of all games on Steam are third-party.This kind of system can't be added in a few weeks or even months. There's also the fact that "the main 3" needs third-parties more than Steam does, so it's a decision they also need to pass by them.
Just tell the same thing you told us, your niece got a hold of your Vita and bought it without your permission.I got an email reply asking for me to prove it was an accidental purchase. How am I supposed to do that?
You can refund preorders. Alot of this is people spreading bad information for little reason.I expect Sony to hold firm on this until some lawsuits roll in. They really have no reason not to do this until they see a stark,crystal-clear impact on their bottom line. Sony clearly isn't even interested in the most straightforward concessions. The fact they have non-refundable digital pre-orders is fucking insane. Those should be cancellable until the second the game launches.
Just tell the same thing you told us, your niece got a hold of your Vita and bought it without your permission.
What game was it anyway?
All right well I hope for your sake you get the refund. If it were me I'd give it to you. Especially if they can see on their end that you didn't even download it.I told them how it happened. And heck it wasn't even a game but a film! The SD version of Focus for £11.99. The fact that I've never bought a film before and ended up with a non HD one ahould raise all sorts of flags and indicate that there's a good chance it's accidental when I tell them about it
You can refund preorders. Alot of this is people spreading bad information for little reason.
Are you sure about that?You can't refund pre-orders in the US. You're spreading bad information.
https://support.us.playstation.com/app/answers/detail/a_id/5281/~/playstation-store-pre-ordersTo cancel a pre-order
Please contact PlayStation Consumer Services via Chat or Phone to cancel a pre-order.
No you can cancel pre-orders. Thanks for proving my point.You can't refund pre-orders in the US. You're spreading bad information.
You can't refund pre-orders in the US. You're spreading bad information.
This. All console storefronts need to get their act together. PC already seems like its moving in the right direction with Origin's refund policies and now Steam.These threads pop up weekly at this point.
Sony needs to get the fucking hint.
You can't compare PSN to Steam. Steam has way more flexibility cause its not limited to a specific platform.
No you can cancel pre-orders. Thanks for proving my point.
CANCELLATIONS AND REFUNDS ARE NOT AVAILABLE EXCEPT WHERE REQUIRED BY LAW.
This is where they come back at you that doing so 'is a one time thing'. It's not a standard policy. It explicitly says on pre-order pages that the game isn't refundable as well.
Huh that's very strange.Tried a few weeks ago to cancel ESO and was told that digital pre-orders are non-refundable. So yes, I'm sure about it. It also tells you when you pre-order that it's non--refundable.
Huh that's very strange.
CANCELLATIONS AND REFUNDS ARE NOT AVAILABLE EXCEPT WHERE REQUIRED BY LAW.
I think it's strange since like I said, the two times I bought things and requested refunds I got them. I guess I've got the magic touch.It's not strange. This is written in every single pre-order:
this part is a little strong, because they literally just introduced it
the way you worded it sounds like they've had a refund policy for ages
Steam has only just introduced it after 12 years. Give it some time.
sorry if i can't sympathize with you.
you said you've always wanted the password on checkout. i googled it and it wss the first result. if you've truly wanted it then you should've done it already. and the process would've taken as quick as you left your vita lying around.
leaving around a device that can make purchases, without password protection. with kids in the house.
it is a movie, and more than a couple of hours has passed since the purchase when you made the call.
seems to me more like a lesson learned the hard way than an awful refund system.
That's totally the opposite of my experience, I got dragon age Inqusition preorder refunded before it was out.Tried a few weeks ago to cancel ESO and was told that digital pre-orders are non-refundable. So yes, I'm sure about it. It also tells you when you pre-order that it's non--refundable.
You're still wrong. Here's Sony's exact wording:
They're not required by law in the US.
These threads pop up weekly at this point.
Sony needs to get the fucking hint.
They gave me the "expected to be declined" bullshit as well but turned around and "graciously" offered me a one time refund but reminded me that this isn't what they usually do.