I did talk to a rep and he tried to help me but said that there was nothing that could be done and that I should talk to Amazon. He did apologize for not being to help me though, so I was okay with that.
I went to Amazon and chatted with a CS rep who gave me $10 Amazon promo credit after explaining that I had talked to Sony first and then went to talk to them.
So now, I have $30 in Amazon promo credit to go put towards a game, which what I was going to do on PSN with the $10 voucher anyways. But instead of digital, I'll get a physical game instead lol.