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Nintendo Switch Preorder Thread (U.S.)
- Thread starter That Damn Kid
- Start date
sir_bumble_bee
Member
Welp, unable to cancel my preorder for now, and no luck finding any stores with stock in my area. Amazon basically has me by the balls right now. They're gonna cough up some big store credit...
Ups was at my apartment as I pulled in from work, got my switch and Zelda CE. I laughed at the box for Zelda being bigger than the switch box.
My girflriend and I are out and about now looking for pro controllers, and we just left Best Buy with a second switch. Hey just had three sitting on the shelves. My brother didn't pre order and has been hunting between his branches all day, so I picked it up for him.
My girflriend and I are out and about now looking for pro controllers, and we just left Best Buy with a second switch. Hey just had three sitting on the shelves. My brother didn't pre order and has been hunting between his branches all day, so I picked it up for him.
Chat with Amazon CS. Basically went down like this:
Me: Hey, why haven't my order ship. Item release out today.
CS: Sorry, we're really busy. Your item will ship out tonight and arrive by tomorrow.
Me: You sure?
CS: I'm sure.
Me: Really sure?
CS: Really sure.
Me: Really really sure?!
CS: Really really sure!
Me: Really really REALLY sure?!?
CS: Yes I'm REALLY sure. Hey, let me extend your prime membership for another month for the trouble.
Me: Oh cool thanks!
Me: Hey, why haven't my order ship. Item release out today.
CS: Sorry, we're really busy. Your item will ship out tonight and arrive by tomorrow.
Me: You sure?
CS: I'm sure.
Me: Really sure?
CS: Really sure.
Me: Really really sure?!
CS: Really really sure!
Me: Really really REALLY sure?!?
CS: Yes I'm REALLY sure. Hey, let me extend your prime membership for another month for the trouble.
Me: Oh cool thanks!
feelingkettle
Member
30 minutes after my last customer rep call, who couldn't figure anything out, I got the notification that it finally shipped and will arrive tomorrow. Phew.
whyamihere
Banned
I just had the NICEST call with someone from Amazon, after talking to idiots all day. She was great. Super helpful, very clear answers, understood my problem, and was able to articulate exactly why the problem occurred and how it's going to be rectified (hopefully coming tomorrow).
Thank you, Manu! You are great!
Thank you, Manu! You are great!
It's 8 PM so I tried Amazon chat:
"I'd like to inform that the item has been received from the seller after some time."
"I'd like to inform you that your will receive your order tomorrow."
I hope so, Upender. I hope so. There's a sad 12 year old here who's been asking me "Is it here yet?" all day.
"I'd like to inform that the item has been received from the seller after some time."
"I'd like to inform you that your will receive your order tomorrow."
I hope so, Upender. I hope so. There's a sad 12 year old here who's been asking me "Is it here yet?" all day.
I just got an email from Amazon saying WELCOME TO NINTENDO SWITCH, i kid you not. They must auto send this when they think a shipment has been delivered to you. BTW 8pm and nothing on my porch from Amazon, the girl on the phone was right. Never waste your time with the chat function, they are literally full of crap.
I wish you all the best of luck in getting your orders, some times the process of waiting is better than getting it.
This thread remains one of the bastion of hope in contrast to all the salty threads there (there is like one new thread about Switch's problems every 30 minutes).
This thread remains one of the bastion of hope in contrast to all the salty threads there (there is like one new thread about Switch's problems every 30 minutes).
jwillenn
Member
Downloading BotW using my old USB-Ethernet adapter (from Wii to Wii U to Switch), but I STILL haven't been charged for this thing? What in the world...
I'll check with Gamestop Online tomorrow to see what the deal is.
Everything is going smoothly. No internet connection issues, no audio/video issues, no JoyCon desync issue (yet)... It was a bit difficult detaching the wrist straps, but maybe it was just me.
I'll check with Gamestop Online tomorrow to see what the deal is.
Everything is going smoothly. No internet connection issues, no audio/video issues, no JoyCon desync issue (yet)... It was a bit difficult detaching the wrist straps, but maybe it was just me.
So my orders were spread across Best Buy, Target and Amazon.
Best Buy came through-- switch and pro controller delivered today as promised.
Target, not delivering until Monday.
Amazon-- for just Zelda BotW cartridge-- says 8pm today but nada.
I feel really bad for you guys with Amazon messing up your systems. Not that a price drop will happen any time soon, but I decided not to order systems from Amazon anymore after their PS4 Pro price drop fiasco.
All of us who bought them from Amazon at launch for $399 got screwed, because they dropped the price to $360 and even $340 at one point and refused to pricematch _themselves_ for the difference.
Their policy, I kid you not, is 'we only pricematch on TVs'. I wasn't even trying to get them to pricematch another retailer, I was trying to get them to pricematch themselves-- they dropped the price from $399 to $360 within 5 days of release. Their position was 'order another one and ship the first one back at your expense'. Granted it won't happen for Switch, but buying from BB or Target you at least can bring it in to a B&M store and get pricematches or returns with no hassle.
Best Buy came through-- switch and pro controller delivered today as promised.
Target, not delivering until Monday.
Amazon-- for just Zelda BotW cartridge-- says 8pm today but nada.
I feel really bad for you guys with Amazon messing up your systems. Not that a price drop will happen any time soon, but I decided not to order systems from Amazon anymore after their PS4 Pro price drop fiasco.
All of us who bought them from Amazon at launch for $399 got screwed, because they dropped the price to $360 and even $340 at one point and refused to pricematch _themselves_ for the difference.
Their policy, I kid you not, is 'we only pricematch on TVs'. I wasn't even trying to get them to pricematch another retailer, I was trying to get them to pricematch themselves-- they dropped the price from $399 to $360 within 5 days of release. Their position was 'order another one and ship the first one back at your expense'. Granted it won't happen for Switch, but buying from BB or Target you at least can bring it in to a B&M store and get pricematches or returns with no hassle.
So the story I'm getting through my CC pressuring Amazon is that they screwed up internal distribution and they are moving Switches between warehouses to fulfill orders without good ETAs or tracking of inventory.
It sounds like they're shipping them out as soon as they get them in but they're coming around from less popular distribution centers.
It sounds like they're shipping them out as soon as they get them in but they're coming around from less popular distribution centers.
zidanelucis
Banned
Literally as soon as I was on the phone with the nicest lady I got a text notification directly after the call that my Switch has shipped. NY here. Coming tomorrow via Amazon's carrying service. She explained the entire situation to me. It's not Amazon's fault. It's Nintendo's. She said the supplier was delayed in sending the units to Amazon and on top of that, UPS/USPS can't proceed further without the details of the item if the supplier doesn't even provide with specifics.
It's not Amazon's fault. Not this time.
It's not Amazon's fault. Not this time.
whyamihere
Banned
Yeah, that's what they said to me too.
Smiles and Cries
Member
refund for shipping cost or Switch?
you must have positioned it perfectly to get 20% off. amazing deal.
Yeah-well basically I mentioned that I had just renewed my Prime membership and that they should have updated my shipping estimate rather that leave it as is, because I could have purchased another via Prime Now. After that, they offered the 20% .
Switch. Sounds like people were offered better, so I'm going to work on my complaining in a bit. 😅
Smiles and Cries
Member
would love 20% off but can't be bothered with talking to customer service right now
I think the entire exchange was only around 5 minutes and the rep was very nice. Totally worth it.
nice dude.
It's 8PM and still at 'Preparing for Shipment'. I sent an email this time since it seems chat isn't able to provide accurate info.
If you get lucky. It seems the majority of the time they only offer an additional month to prime and occasionally with a $5 credit. Unless you know you're going to order something during that month, the additional month of prime is basically useless.
If you get lucky. It seems the majority of the time they only offer an additional month to prime and occasionally with a $5 credit. Unless you know you're going to order something during that month, the additional month of prime is basically useless.
Amazon shit the bed on mine.
Half hour with a quasi fluent English speaker revealed to me that it's not coming tonight but "don't worry you will receive an email telling you it is not coming tonight"
I care less about the console than the appalling and unusual customer service.
Same situation for me. All the rep said was that I would get an email telling me what I already know.
mattmagician
Member
So Amazon says it'll be delivered tomorrow and gives me a $5 code.
UPS says it'll be delivered MONDAY.
At this point I should've just gotten it at Gamestop last night.
UPS says it'll be delivered MONDAY.
At this point I should've just gotten it at Gamestop last night.
Smiles and Cries
Member
nope I called they offered me a free month of prime I just hung up on her after saying no thanks
she could not even tell me when I should expect my item
I could have cancelled but if the Switch is sold out everywhere around here I could be totally fucked for weeks
I just hung up not worth the bullshit
got everything from amazon (master edition, three special editions, wii u botw, switch) and gamestop (controller).
target delayed, best buy delayed.
glad i hedged my bets.
note: i got 4 of everything aside from wii u botw (master edition and special editions combining for 'four') because they're going to a coworker who didn't get a chance to preorder and family.
target delayed, best buy delayed.
glad i hedged my bets.
note: i got 4 of everything aside from wii u botw (master edition and special editions combining for 'four') because they're going to a coworker who didn't get a chance to preorder and family.
ladyluthien
Member
Awe yes, purchased a bundle from Gamestop at 12:45 midnight this morning, and it's already shipped and will arrive on Monday. Yessss, I couldn't be any happier. I thought I would be waiting a week for it!
Smiles and Cries
Member
Did you get Switch Hardware from Amazon on time today?
I just wonder if only some people got screwed maybe they allowed more pre-orders than they had?
So now I'm getting a pretty good guarantee from a call from Amazon to follow up on my "Credit Card Complaint". They are refunding my Prime for the year ($90) while keeping the service. They are also guaranteeing that it will arrive tomorrow, probably even early in the day.
This time I trust them.
This time I trust them.
Smiles and Cries
Member
how many calls did it take before you got lucky enough to get someone willing to do this?
I don't feel like being angry at someone who is half a world away in India who had nothing to do with this fuck up.
Offering a free month of Prime a service that did not deliver today is meh but a Year is nice
Didn't want to wait 12 hours or so for an email reply so decided to call. All I got is that they don't know what is going on, that they are investigating it and extending everyone's prime membership by a month.
They have no idea when it will arrive or ship, just that they will email me when they know.
Edit: Very disappointed with Amazon, probably more with the way they have handled this than the order actually being delayed. I am going to cancel my prime membership once I get the Switch (kinda stuck with it from Amazon since I stupidly bought a Amazon GC to pay for it).
They have no idea when it will arrive or ship, just that they will email me when they know.
Edit: Very disappointed with Amazon, probably more with the way they have handled this than the order actually being delayed. I am going to cancel my prime membership once I get the Switch (kinda stuck with it from Amazon since I stupidly bought a Amazon GC to pay for it).
I went through my credit card company and got them to call.
I did have complaints on more than just this Switch order though.
EDIT: In fact I highly recommend if you are really frustrated by this bold bullshit from Amazon, Call Your Banks! If there is a hold on the card, pressure them that you are unhappy not knowing how long it will be there for. I specifically told them "I know I can't chargeback but I also can't have a $500 dollar hold sitting there forever."
Smiles and Cries
Member
ah that is good
RandomExpletive
Member
Looks like a bunch of us are in the "screwed by amazon" boat
Gonna give em a call, anything specific I should tell em, besides the usual "unacceptable, compensation required, free year of prime"
update:
got an english speaker on my 1st try, had him drop the printout, but he couldn't do anything besides tell me it was sitting in an oakland warehouse
escalated and was told she couldn't give me any specifics, that she assumed it'd be shipped tonight or tomorrow, and I pushed her up from a $20 credit to a $40 dollar credit
Boy howdy they'd better hope their warehouse teams get this sorted by tomorrow cause if I don't have a tracking number by tomorrow at noon, its gonna take more than a $40 dollar credit to tide me over
If I can get this credit to work, at least Snipperclips and FRMX will be free
Gonna give em a call, anything specific I should tell em, besides the usual "unacceptable, compensation required, free year of prime"
update:
got an english speaker on my 1st try, had him drop the printout, but he couldn't do anything besides tell me it was sitting in an oakland warehouse
escalated and was told she couldn't give me any specifics, that she assumed it'd be shipped tonight or tomorrow, and I pushed her up from a $20 credit to a $40 dollar credit
Boy howdy they'd better hope their warehouse teams get this sorted by tomorrow cause if I don't have a tracking number by tomorrow at noon, its gonna take more than a $40 dollar credit to tide me over
If I can get this credit to work, at least Snipperclips and FRMX will be free
sir_bumble_bee
Member
Okay, got a shipped notification and an actual tracking number.
We're finally getting somewhere.
We're finally getting somewhere.
Max Sterling
Member
Smiles and Cries
Member
Spine_Ripper
Member
7:45, San Diego
"Shipping soon" "Arriving Today at 8PM"
FREE YEAR OF PRIME BAABYYYYY
"Shipping soon" "Arriving Today at 8PM"
FREE YEAR OF PRIME BAABYYYYY