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Nintendo Says JoyCon Wireless Issues Were Caused By 'Manufacturing Variation'

DashReindeer

Lead Community Manager, Outpost Games
This is actually a great effort on their part. Since not all Joy Con are affected by this (mine certainly aren't), at least Nintendo is offering to make the necessary fixes free of charge for anyone who finds themselves in this predicament.
 

Pie and Beans

Look for me on the local news, I'll be the guy arrested for trying to burn down a Nintendo exec's house.
That's a dodge.

Nintendo no longer the dependable "make it right and then some" manufacturer many still espouse them as.
 

RiskyGambit

Neo Member
Has anyone been facing issues with their right joycon at all?

I swear I try to paraglide and wind up falling to my death after tapping x all the way down.
 

KevinG

Member
Great they addressed it. Now the defenders or its "overblown" people can stop.

Also, they really should be offering cross ship for something like this. This will leave people without Zelda for a week or more. Fuck that. Send it after you complete Zelda.

That's my mentality.

Send it in after I finish Zelda and before I grab Mario Kart.

Though, I don't think I've run into the issue as I haven't even removed the Joy-Con (actually, maybe once or twice), but worth it for a potential fix anyway.
 
That's a dodge.

Nintendo no longer the dependable "make it right" manufacturer many still espouse them as.

How is taking responsibility and handling the issue a dodge? I don't really care about nintendos rep, but as someone who used to hear crazy shit like this from customers, that's a pretty daft thing to say.
 

HeySeuss

Member
"Manufacturing Variation" is an incredible way to word "we fucked up while QA".

People do realize that Nintendo doesn't make the hardware and that the factory is responsible for QA after the initial test batch is made that obviously didn't have the issue when Nintendo tested them, right?

It seems people have no clue of the logistics of how these are made. Nintendo isn't making these out back in a shed somewhere.
 

Heshinsi

"playing" dumb? unpossible
At least they're not pretending there's no issues or a very small, negligible amount of people are having problems, like a certain other company did for almost a year. Find that there is a problem, own it, and take care of your consumers; that's the way Nintendo. Good job.
 

Interfectum

Member
That's a dodge.

Nintendo no longer the dependable "make it right and then some" manufacturer many still espouse them as.

They said what was wrong, will repair effected JoyCons and have corrected the issue in manufacturing. What more do you want? Reggie to personally call you and beg your forgiveness?
 

rrs

Member
honestly, nintendo could be right if a hardware supplier decided to cut the foam/use cheap out of spec foam to save costs
 

jroc74

Phone reception is more important to me than human rights
People do realize that Nintendo doesn't make the hardware and that the factory is responsible for QA after the initial test batch is made that obviously didn't have the issue when Nintendo tested them, right?

It seems people have no clue of the logistics of how these are made. Nintendo isn't making these out back in a shed somewhere.

While true they will be seen as responsible.

Its the way of the world. Ask most smartphone manufactures.
 

RoadHazard

Gold Member
"Small number" my ass. This is way too common among people on this forum, people I know in real life, etc. It's a big issue that they're trying to downplay for obvious reasons.
 

emb

Member
Makes sense from their part. They want to downplay it as much as possible, so they're just quietly fixing any that people complain about it. Seems that it doesn't effect all left Joycons, and of those it does, only in certain conditions. So they're hoping it doesn't impact most people and just going to avoid the problem going forward.
 
Yeah i'll remember fondly the "lol what a fucking disaster, almost as bad as RROD" posts when this issue appeared in the hardware review thread.
 
That's a dodge.

Nintendo no longer the dependable "make it right and then some" manufacturer many still espouse them as.

How so? This isn't really the first time an issue with one of their consoles at release required people to send it in.

Some early Wiis had issues reading dual layer DVDs. A problem that didn't become relevant for several years as no games up to Brawl used two layers.
 

wanders

Member
That's a dodge.

Nintendo no longer the dependable "make it right and then some" manufacturer many still espouse them as.

? I'm sure because there's an global platform now there's a perception that these problems are bigger than what they really are. I think it's just a vocal minority. I'm sure there was manufacturing problems with previous Nintendo systems but they didn't have an internet megaphone.
 

Sendou

Member
So what they said: "it's our bad and has been fixed - if you have problems contact us so we can get it fixed free of charge and fast." What should have they said? Hold a press conference with Nintendo's board in it and bow?
 

RoadHazard

Gold Member
I'll have to decide when to send mine... probably after Zelda.

Same. Both my Joycon have very noticeable issues. The left one maybe slightly more, but the right one is utter shit too (compared to all other wireless console controllers I've ever owned).
 
Why does it seem like despite Nintendo addressing this a mere two and half weeks after launch, and providing speedy free repairs, people are still desperately trying to find something to complain about?

Also some of you in here are REALLY bad at coming up with analogies
 

munster

Neo Member
"No widespread repair or replacement effort is underway."

That is a mistake.

Its not a mistake. Its just means that its a small number of affected controllers, that doesn't warrant a product recall. A faulty controller will still get repaired.
 
I mean, a lot of gaffers aren't having the issue. Nintendo knows how many they sold and how many reported issues. If its less than half then "small" is accurate. If it's more than half then they're being intentionally misleading.
If it were a common defect we'd probably see a shitstorm.
 

kennyamr

Member
"(...)no widespread proactive repair or replacement effort is underway. A manufacturing variation has resulted in wireless interference(...)"

In other words:

Yes, there are some faulty controllers but we won't fix them for free. You have to buy new ones.

I think that's what it means, maybe I'm wrong.

Edit:

How am I going to prove it, should I call them? because my Joycons really have bad signal.
 
So I just got around to opening my launch-day Switch. How do I test to see if the left Joy-Con has this issue?

All I had to do with my first set was put my hand behind my back and run forward in zelda. With it back there, he would continue to run on his own. Please note that my other two sets are fine, so yours may be as well. Worth testing though.

In other words:

Yes, there are some faulty controllers but we won't fix them for free. You have to buy new ones.

I think that's what it means, maybe I'm wrong.

Where in the world did you get that from? It says they'll fix them at the end of the quote and people on gaf and Reddit have already had them fixed or replaced.
 

HeySeuss

Member
While true they will be seen as responsible.

Its the way of the world. Ask most smartphone manufactures.

Sure that's reasonable, but it doesn't take much critical thinking to understand that Nintendo doesn't oversee every unit made. Errors in production runs happen all the time. Sometimes it's an issue, but oftentimes there are issues that cause no adverse effects and don't always get fixed.

Like the dock scratching screens for example. If that's an actual real issue, it probably happened when someone stacked them wrong as they came off the mold and they didn't​ cure properly. It was probably either not noticed or still within specified tolerances so they shipped them instead of scrapping the whole run.

I'm not disagreeing with you, I guess I expect more from people besides just a "lol Nintendo".

"Small number" my ass. This is way too common among people on this forum, people I know in real life, etc. It's a big issue that they're trying to downplay for obvious reasons.

Define big issue. It's rather hard to sift through real issues and trolls just using low hanging fruit. From the reviews of the hardware it seemed to be less than 10% of the people saying they had issues. And the majority of those all updated after the firmware update saying that solved the problem.
 

Interfectum

Member
In other words:

Yes, there are some faulty controllers but we won't fix them for free. You have to buy new ones.

I think that's what it means, maybe I'm wrong.

Reading is fun, huh?

We are asking consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week.
 

sloppyjoe_gamer

Gold Member
So I just got around to opening my launch-day Switch. How do I test to see if the left Joy-Con has this issue?


giphy.gif
 

JayEH

Junior Member
Why does it seem like despite Nintendo addressing this a mere two and half weeks after launch, and providing speedy free repairs, people are still desperately trying to find something to complain about?

Also some of you in here are REALLY bad at coming up with analogies

latest
 
In other words:

Yes, there are some faulty controllers but we won't fix them for free. You have to buy new ones.

I think that's what it means, maybe I'm wrong.

It's honestly baffling how you were literally not able to get past the very first sentence in the thread. Literally right below that was

We are asking consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week.


Even after the edit...come on
How am I going to prove it, should I call them? because my Joycons really have bad signal.

We are asking consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week.
 
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