FrenchMovieTheme
Member
sorry to make a whole new thread of this but i have to vent bro's! I'm normally an amazon.com shopper but i really wanted to get xenoblade and of course gamestop (and nintendo.com i suppose) are the only 2 places i can get it. so, in december i placed an order for in-store pickup. flashforward to now, and i won't be in town from thursday-sunday of this week. below is the e-mail i sent gamestop.com and the reply i got:
Response:
what the fuck? it's like they didn't even read my e-mail. it's not JUST this issue, but the fact that doing anything on the site in regards to changing an order is a pain in the ass. i have to fucking submit a form to cancel an order or change it? is this 2001? why can't all sites be like amazon?
now i'm going to have to waste my time on the phone getting this straight. i COULD request a cancellation and re-order but the artbook is no longer available and i would prefer to have that. you can go eat a bag of dicks gamestop.com!
-----Original Message-----
From: FMT
Sent: Apr 3, 2012 6:31:51 PM
Subject: I have a question about my bill
Hello. I placed an order for Xenoblade Chronicles for the Wii in December. I chose to do in-store pickup but I will not be in town when the game releases. I will be returning home on April 9th (the following Monday).
Will the store hold this pre-order for me until Monday? If not, can I change the order to ship directly to me or can I have someone pick my order up? Thank you for your assistance.
Response:
Dear FMT,
Thank you for contacting GameStop.com.
When you preorder at a store, you will have to make a reservation deposit starting as low as $5.00 (deposit amounts will vary depending on the item). At the store you can pay towards a reservation with cash, credit/debit card, gift card or Edge card.
If you are unable to pick up your reservation within 48 hours, you may transfer your deposit to a different pre order or receive a refund.
When you preorder online, you can pay with credit/debit card, gift card or Edge card. In some cases, we will process your order and authorize your credit card up to 10 days before the release of the product. This allows us to get the product to you faster.
Best Regards,
Ebbo
GameStop Customer Service
what the fuck? it's like they didn't even read my e-mail. it's not JUST this issue, but the fact that doing anything on the site in regards to changing an order is a pain in the ass. i have to fucking submit a form to cancel an order or change it? is this 2001? why can't all sites be like amazon?
now i'm going to have to waste my time on the phone getting this straight. i COULD request a cancellation and re-order but the artbook is no longer available and i would prefer to have that. you can go eat a bag of dicks gamestop.com!