-
Hey, guest user. Hope you're enjoying NeoGAF! Have you considered registering for an account? Come join us and add your take to the daily discourse.
911 Dispatcher hangs up on woman helping Gun-Shot victim after she swore at him
- Thread starter DrForester
- Start date
- Status
Marauder Shields
Member
I can kinda understand how someone could possibly snap like that. Being a 911 dispatcher must be an extremely stressful job.
Valkyr Junkie
Member
Nothing ever happens that quickly if they're a civil servant employee.
PAULINK
I microwave steaks.
Saw this and yeah, it's pretty poor. You can't have that kind of attitude and be working at a call center, especially something like 911. As shitty as it is, I can kind of understand his mentality, it's probably really stressful to work there. That kind of environment, and you get some hot headed people that will say things that will ultimately get the best of you sometimes.
Obviously he did not see a future in this position.
Obviously he did not see a future in this position.
IdreamofHIME
Member
Dispatcher should be arrested for man slaughter.
First, thank you for your work. Much appreciated.
Second, no offense, but posts like that make me glad I live in good old boring Germany. You guys are really living on the edge, huh.
(off topic, ignore)
News from America always make me appreciate what a safe and happy life I'm living.Allow me to wave my flag and toot my horn for a bit:
Munich and surrounding area, crime statistic 2014
~1.5 million people
~530k calls to police emergency line
~7k personnel, mostly police officers (~1k are criminal investigation detectives and another ~1k are administration & misc)
~63% of all cases resolved to conclusion
~18k cases of the "severe" category (killing, sexual, heavy violence) (including 150 rape cases)
33 crimes involving intent to kill, half of them successful, only one unresolved (yet, they claim)
10 of those crimes involved knives, no guns at all, rest blunt or "other"
Guns (real ones or fake ones) were invoked in 50 cases. 38 shots were fired.
-25 intimidation
-18 robberies
-15 destruction of property
-8 assault occasioning actual/grievous bodily harm
-6 violation of gun control laws
(a case may involve several of the above)
Police officers made use of their guns on four occasions, resulting in four injured persons in total.
(src, in German)
Munich and surrounding area, crime statistic 2014
~1.5 million people
~530k calls to police emergency line
~7k personnel, mostly police officers (~1k are criminal investigation detectives and another ~1k are administration & misc)
~63% of all cases resolved to conclusion
~18k cases of the "severe" category (killing, sexual, heavy violence) (including 150 rape cases)
33 crimes involving intent to kill, half of them successful, only one unresolved (yet, they claim)
10 of those crimes involved knives, no guns at all, rest blunt or "other"
Guns (real ones or fake ones) were invoked in 50 cases. 38 shots were fired.
-25 intimidation
-18 robberies
-15 destruction of property
-8 assault occasioning actual/grievous bodily harm
-6 violation of gun control laws
(a case may involve several of the above)
Police officers made use of their guns on four occasions, resulting in four injured persons in total.
(src, in German)
liliththepale
Banned
How often are the calls that you get reviewed? I'm wondering if this happens a lot, or if it's mostly making the news because the victim died.
BetterThanNothing
Member
This level of neglect warrants prison time.
Oops, I mean FUCKING prison time.
Oops, I mean FUCKING prison time.
GoldenEye 007
Member
Yeah... People function just fine generally and are perfectly comfortable/safe feeling going out in public.
What is understandable about it? Do you think you'd be perfectly calm if your friend was shot out of nowhere and was dying in front of you? What kind of pathetic idiot can't handle some cursing in a situation like that?
evilromero
Member
What internal investigation? The evidence is right there in the recording. You're fired asshole.
GoldenEye 007
Member
Reassigned pending investigation. This isn't the final ruling. Government entities will follow a specific process and timeline no matter outside outrage on swiftness of action.
Well that's ashame because I'd like my foot to find his ass with swiftness.
This is insanity.
My wife used to work for a home warranty call center and she wasn't allowed to hang up on anyone even if they were cussing her out and calling her names over a broken AC.
What in the world was this guy thinking? He should absolutely be fired and have criminal charges brought against him.
My wife used to work for a home warranty call center and she wasn't allowed to hang up on anyone even if they were cussing her out and calling her names over a broken AC.
What in the world was this guy thinking? He should absolutely be fired and have criminal charges brought against him.
Rats Off To Ya
Banned
Holy shit. That's fucking inexcusable.
Oops, I swore.
Oops, I swore.
GoldenEye 007
Member
Me too. I just hope the right decision to fire the he out of him is made.
Shpeshal Nick
aka Collingwood
So after the asshole hung up, did she call 911 back? Or just sit there until he died?
CadetMahoney
Member
Naughty Naughty, time to deny you emergency medical treatment.
DrForester
Kills Photobucket
I'm sure they'll be going after the city, and might not even bother with the dispatcher.
peanutbutterlatte
Member
I mean how relaxed in your status as an absolute asshole do you have to be to even DO that?
CarpeDeezNutz
Member
Don't people go into that job knowing people will be highly stressed out? His reaction seems like he walked in off the street and took on the job like a telemarketer.
No, I'm sure she flung him over her back and ran to the hospital herself. Think logically for a second.
CarpeDeezNutz
Member
Don't they send cops on the way regardless? Like you could call them and wake and they send cops your way anyway.
The Artisan
Member
I was gonna make a thread on this. shit is fucked up.
Christopher
Member
Some of you act like the dispatcher shot the guy....manslaughter someone typed up? Wow.
Cops are always called to incidents involving injuries, but the dispatcher terminated the call before taking any such details from her.
I don't believe he should be charged with manslaughter, just gross negligence and misconduct.
All the dispatcher has to do is get location info and pass it on.
So yeah, going "my pride is more important than that man's life" is horrific.
liliththepale
Banned
It's the dispatcher's job to stay on the line and offer as much advice as possible. It's possible (though unknowable) that the dispatcher could have provided some advice that would have helped the victim stay alive longer.
Christopher
Member
The dispatchers lack of professionalism and accountability should be reprimanded or terminated. I'm not going to entertain the magic advice he would have offered would have saved this persons life if he can't even bear through insults.
How does that justify a manslaughter charge, though? Unless there was someone within reach to perform emergency surgery, then it is unlikely the guy could of been saved. That is just a fact of life with bullet wounds.
liliththepale
Banned
Right. It's impossible to definitely say he cost the man his life, but he still didn't do enough. He's the one who signed up to have other peoples' lives in his hands.
Sorry, I'm not saying it justifies manslaughter. I'm saying it explains why people feel they way they do, and why they'd exaggerate their personal classification to manslaughter. This is an emotional subject for people.
The Artisan
Member
yep. it seems the people on the other side never have as strong repercussions as they should.
ugh_the_boot
Banned
Reassigned? haha...America fuck yeaaaa!
Even adults wouldn't be rational on an emergency call if you keep asking them "is the person breathing" and they already responded "they're barely breathing." Panic would throw calmness out the window, which is why most people aren't built for being an emergency operator, because they have to calm the panicking person down.
I'm wondering why the operator didn't send an ambulance as soon as he heard the person was shot. That should've been the first thing along with the police being notified as a sort of rapid response thing, IMO. After that, you try to make sure the person shot is stable.
PAULINK
I microwave steaks.
The reason I can understand it is because I have angry people once in a while who will berate me because of their own frustration, and compounding this on top of a slew of bad calls, It's hard to be a verbal punching bag, take that shit, and then move onto the next call in such a state. Granted, that's exactly what we normally do, I don't really have any authority to hang up purposely on someone as he blatantly did.
It doesn't excuse how he handled the call, but at the same time I can understand his mindset. He should not be working there at all. At the same time, there shouldn't come to the point where it's acceptable to insult people over the phone, please show some respect, it goes a long way.
The Artisan
Member
first off, you (not you, but anyone in the said scenario) need to learn to not take it personally. second, I too can understand the dispatcher's frustration, but I don't understand him letting his frustration get to him when there was a fucking emergency at hand.
ArchedThunder
Banned
If you can't take this kind of stuff, don't be a 911 dispatcher, it's as simple as that. People shouldn't die because someone else got their feelings hurt by mean words.
A 911 dispatcher isn't a fucking customer service rep or a cashier.
That kid actually went to a school pretty close to me, and I have friends who knew him (I never met him personally), so this pissed off a great number of people around me, considering he wasn't even fired. It sucks, and I have no idea if this is a problem within Albuquerque fire department, but if it is, it needs to stop.
The Artisan
Member
The Artisan
Member
so what's going to happen? no one who is affiliated with this event should let this guy go off easily.
- Status