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A very entertaining interchange at GameStop.

Oh for the love of god

in·ter·change
/ˌintərˈCHānj/
Verb
(of two or more people) Exchange (things) with each other: "we freely interchange information".
Noun
The action of interchanging things, esp. information: "the interchange of ideas".
Synonyms
verb. exchange - change - swop - swap - alternate - commute
noun. exchange - swap - swop - barter - truck - change
 
Stuart444 said:
They won't care... until it affects them.

You know, that day the internet goes out for more than a day. Turning on the console and going "What? I need to connect to the internet or I can't play games? MUUUUM, when will the internet be fixed ;_;"

or "Here bro, I'll lend you this game and you'll lend me that one..." then once he gets home "What? This won't play? It's registered to someone else? What the hell is a license?"

The general public may not care now but they will the 'moment' it affects them.
Click to expand...

I think people are underestimating the portion of the general public likely to buy the new consoles within the first few months or so.
 
Dang Gamestop, no problem with informing your customers of the policies of the Xbox One, but that shit is obnoxious lol
 
Was told today in an Irish GameStop store, that they have 20 ps4 preorders and 2 for xbone. They had 3 for xbone, but he changed his pre order for ps4.
 
Spaghetti-Junction-Crop.jpg


UK
 
"Interchange" can certainly be used to refer to a conversation--so its not a completely absurd application here, as some seem to suggest--but usually it connotes more of a mutual give and take, hence the most common usage being an "interchange of ideas." So "exchange" is better suited to this case; one typically witnesses an exchange, but participates in an interchange of something.
 
GameStop employees are so passive aggressive. Those employees were assholes. Mind your own damn business and give me what I want. I don't need a lecture.
 
AppleSmack said:
I completely support in GameStop employees ensuring the customer understands everything about the Xbone so they do buy it blind. They should be told about:

- used games issue
- 24 hour DRM
- kinect is a requirement for the console to work and always watching and listening
- the fact that the PS4 is $100 cheaper for better hardware

Customers need to understand what they are getting before they waste their money due to aggressive Xbone advertising.
Click to expand...

Agree, they just need to keep it in an informative manner and not have an attitude about it. Maybe just print up a comparison chart and put it by the counter to let people who don't really have much info look it over. Titanfall looks great, people like Halo, some are still going to want an xbone.
 
peterb0y said:
No. Sell them the damn console and shut up.
Click to expand...

And why do that? There is nothing wrong with educating your customer about a product before a purchase. Especially with a fucked up product like Xbone. Making sure customers know what they are getting is one of the requirements of a good retail employee.

You should not be laughing or mocking cut absolutely inform them before selling the system.
 
I was in EB games a couple of days ago and started chatting with the dood who worked there (was the afternoon, no one was in the store).

I asked what the price was on a used 360 and commented on how the might be hard to find given what happened with E3 and the used game policies/DRM/etc.

I was surprised when the employee told me that not only does he think they'll be in abundance but that just after the MS confernece the 360 console (and games) trade ins had gone up something insane like almost 600% - the reason being for a PS3 and TLoU and putting the rest towards a PS4. He also said that the preorders were like 12-1 for the PS4 over the XBone.

This is just one place in Southern Ontario and I'm aware it doesn't reflect the market on a whole but I was shocked at those numbers.
 
AppleSmack said:
I completely support in GameStop employees ensuring the customer understands everything about the Xbone so they do buy it blind. They should be told about:

- used games issue
- 24 hour DRM
- kinect is a requirement for the console to work and always watching and listening
- the fact that the PS4 is $100 cheaper for better hardware

Customers need to understand what they are getting before they waste their money due to aggressive Xbone advertising.
Click to expand...
I agree in that I think it's a salesperson's job to help customers make informed purchases. However if the customer is already at checkout and has clearly made up his/her mind already, I'd say criticizing their purchase at that point is going overboard.
 
I actually think GameStop employees have an edict from above to push the PS4. Even though they have some kind of used game avenue for Xbone, it would spell the beginning of the end for that model while PS4 retains the status quo and keeps them in business longer if it becomes dominant.

I can see this being a big factor in December when average consumers are buying, the hardcore launch day/week buyers will be set and their minds won't be changed easily, but December is the key time when GameStop employees will be pushing PS4 hard to average consumers at Christmas.

It's really all about self-preservations.
 
AppleSmack said:
And why do that? There is nothing wrong with educating your customer about a product before a purchase. Especially with a fucked up product like Xbone. Making sure customers know what they are getting is one of the requirements of a good retail employee.
Click to expand...
Nah man. Seriously, I'm going to buy both consoles- if an employee starts lecturing me Id be so annoyed. Their job is to ring up what the customer asked for.
 
And on the other side my next door neighbors and friends are a couple who work for Gamestop, one is a store manager and the other is an assistant store manager at a different store. They're more excited for the Xbone because they think even though they both will own their own console each they can share their library between the two.

I was surprised honestly, but they're more interested in what MS is up to. Of course they'll own both systems, but I'm not seeing any bias from either of them in regards to pushing an agenda.

I'll ask them tonight if there really is an agenda being pushed via Corporate email. I really doubt it though. I can see a lot of the regular store associates pushing their own agendas, however. A lot of store employees can be very biased towards the consoles they pick, they get paid shit and not a lot of them own all consoles and in turn will push it on the customers.
 
Wow the gamestop dude surely doesn't want to do their job correctly. If he didn't ask for advice and just wanted to preorder it you fucking let him do it.

If someone would try to talk me out of a confident purchase with calling me an idiot you can bet I never would buy there again and file a complaint.

Also lol 'we have so much more ps4s preordered, probably because we talk each xbox customer to do it '

Disgusting behaviour.
 
xbone aside, if i was getting that response from the employes of any shop i would promptly request to see the manager and make a complaint. it just adds to the stereotype that videogame business is not serious. it would not be aceptable in any situation and yet here we are laughing.
 
Alx said:
I don't understand that point specifically... isn't Gamestop one of MS partners, and the first to benefit from the regulation on second hand sales since it would remove part of the competition ?
Click to expand...
They are losing a tonne of money in the process even if they have the "privelege" of being on MS's list
 
peterb0y said:
No. Sell them the damn console and shut up.
Click to expand...

Really?

I worked in a videostore, and if someone would come up to me with a new movie that had been returned so many times because it was a POS I would tell the customer, hey man might want to check out a different movie because all the reports I've been hearing is that it's shit.

I'd rather inform a customer about the product he is about to take home, then let him make a dumbass purchase.
 
Wow that employee attitude is one of the saddest things I've heard in a while. I would have told them to shut up and to do your job.

Really?

I worked in a videostore, and if someone would come up to me with a new movie that had been returned so many times because it was a POS I would tell the customer, hey man might want to check out a different movie because all the reports I've been hearing is that it's shit.

I'd rather inform a customer about the product he is about to take home, then let him make a dumbass purchase.
Click to expand...

It's not the message that is the problem, it's the attitude.
 
AppleSmack said:
And why do that? There is nothing wrong with educating your customer about a product before a purchase. Especially with a fucked up product like Xbone. Making sure customers know what they are getting is one of the requirements of a good retail employee.

You should not be laughing or mocking cut absolutely inform them before selling the system.
Click to expand...

So should McDonald's employees start preaching to their customers about healthy diet practices?
 
statham said:
I would have knocked over a magazine stand then walked out.
Click to expand...

Perfect! Laughed out loud at that.

I imagine there are a lot of diehards out there that would purchase one console or the other only based on the brand without knowing anything else about it. I can understand it at some level. If the shoe was on the other foot so-to-speak I might have a hard time switching console preferences.
 
Oxford English Dictionary said:
interchange, n. - The act of exchanging reciprocally; giving and receiving with reciprocity; reciprocal exchange (of commodities, courtesies, ideas, etc.) between two persons or parties.
Click to expand...

The first definition.

The highway definition is fourth.
 
"Hi! I like to buy a Miami Heat jersey."
"You suck man! LeBron can suck my dick. Fuck Dwayne Wade! Here take a Knicks jersey instead!"
"Thank you very much."

- The American Way

Pinko Marx said:
So should McDonald's employees start preaching to their customers about healthy diet practices?
Click to expand...

Would love that. And while we are at it, make a salad a complimentary gift to every order over 15$. I mean it.
 
hamchan said:
They benefit more from no regulation at all.
Click to expand...

I find it hard to believe. Here in Europe many traditional retailers filed for bankruptcy, and a big part of it was attributed to the competition from sales on the internet (private sales, Amazon,...). HMV, Game or Virgin Megastore are either dead or just a shadow of what they used to be.
 
hachi said:
"Interchange" can certainly be used to refer to a conversation--so its not a completely absurd application here, as some seem to suggest--but usually it connotes more of a mutual give and take, hence the most common usage being an "interchange of ideas." So "exchange" is better suited to this case; one typically witnesses an exchange, but participates in an interchange of something.
Click to expand...

Haha thank you!

If it makes y'all feel better i will use exchange next time :P
 
AppleSmack said:
And why do that? There is nothing wrong with educating your customer about a product before a purchase. Especially with a fucked up product like Xbone. Making sure customers know what they are getting is one of the requirements of a good retail employee.

You should not be laughing or mocking cut absolutely inform them before selling the system.
Click to expand...

Only if the customer asks for more details really. Dissuading and creating doubt in the customer's mind might turn that pre-order into a "wait and see" rather than a PS4 as intended.
 
DGRE said:
...interchange?

Besides, I think it's already been proven on this very board that there are plenty of gamers who are still hyped for XBone. I don't think we have to start questioning their "validity" as gamers nor their intelligence in general.
Click to expand...

Honestly, if I wasn't a poor college student, I wouldn't be nearly as upset about the Xbone as I am.
So I completely understand why people with a well-paid job might only care about the games and not the policies behind them.
 
I'm not surprised about GS employees pushing PS4 over XB1 (it makes completely sense) but taking this story as true it's a bit surprising how confrontational they were about it.
Usually the rule is "Try to influence the customer's opinions but never make him feel confronted".

Lactose_Intolerant said:
Why were you laughing? If anything you should have walked out over the attitudes of the employees.
Click to expand...
Why should he care?
 
Like discussed in another thread...

It's probably going to be some time (at least by mid 2014) for casuals and the general public to realize the horrors of DRM, because as of now, its only a PC gamer / geek problem. Once Xbone has been out in the wild for a few months, casuals will begin to get the big picture.

Until then, I don't think it's GS employees place to say anything to a consumer other than to ask "Cash, credit, or debit?"
 
Bisk said:
I agree in that I think it's a salesperson's job to help customers make informed purchases. However if the customer is already at checkout and has clearly made up his/her mind already, I'd say criticizing their purchase at that point is going overboard.
Click to expand...

That is probably true as well. Shouldn't do this at the cash but rather at the floor to customers who aren't sure but considering what to buy. I would be annoyed too if this happened at the cash.
 
MMaRsu said:
Really?

I worked in a videostore, and if someone would come up to me with a new movie that had been returned so many times because it was a POS I would tell the customer, hey man might want to check out a different movie because all the reports I've been hearing is that it's shit.

I'd rather inform a customer about the product he is about to take home, then let him make a dumbass purchase.
Click to expand...

There's a difference between informing your customers and giving them attitude.
 
1. Not surprising that the people in line did not know crucial details on Xbox One

2. Employees conducted themselves poorly
 
MMaRsu said:
Really?

I worked in a videostore, and if someone would come up to me with a new movie that had been returned so many times because it was a POS I would tell the customer, hey man might want to check out a different movie because all the reports I've been hearing is that it's shit.

I'd rather inform a customer about the product he is about to take home, then let him make a dumbass purchase.
Click to expand...

That analogy doesn't really hold up because the movie dude was buying was a faulty product. Yeah, if I was buying something that was likely to fail I'd like to know about it.
Its more like if someone wanted to buy a Bruce Lee movie and you, as the cashier, started preaching about how Jackie Chan was better and the customer is a peasant for even touching a Bruce Lee film.
 
TucoBenedictoPacifico said:
I'm not surprised about GS employees pushing PS4 over XB1 (it makes completely sense) but taking this story as true it's a bit surprising how confrontational they were about it.
Usually the rule is "Try to influence the customer's opinions but never make him feel confronted".


Why should he care?
Click to expand...

I did get a little bit of the feeling like they knew each other, not like friends but knew each other from previous purchases.
Even so it was surprisingly forceful.


Edit:

Yeah it was funny, i couldn't help but watch XD
 
zomgbbqftw said:
I actually think GameStop employees have an edict from above to push the PS4. Even though they have some kind of used game avenue for Xbone, it would spell the beginning of the end for that model while PS4 retains the status quo and keeps them in business longer if it becomes dominant.

I can see this being a big factor in December when average consumers are buying, the hardcore launch day/week buyers will be set and their minds won't be changed easily, but December is the key time when GameStop employees will be pushing PS4 hard to average consumers at Christmas.

It's really all about self-preservations.
Click to expand...

It was obvious this would happen after the One reveal and the news about anti used broke. The fact that Gamestop's CEO didn't know (or so he claims), was a sign that GS would likely be doing everything in their power to stop such a model gaining a foothold in the market.
 
Some people are loyal but they are a small minority. Otherwise PS3 would have had the biggest market share last gen.
 
Rad- said:
Wow that employee attitude is one of the saddest things I've heard in a while. I would have told them to shut up and to do your job.



It's not the message that is the problem, it's the attitude.
Click to expand...

Oh I completely understand that :). You should never call your customers an idiot, and inform them in a normal manner.
 
I wonder if this will be a "corporate push" type thing from GS, as everyone knows they would much rather sell you a used copy of a game and make 50+% off the sale rather than sell a new copy and make much much less from the sale. So as a corporation, selling more PS4's will directly benefit them in the long run.

I find it a bit hilarious as I feel like GS(well employees in my area) have been heavily Xbox biased this past gen.
 
Yeah, some GameStop employees can be real obnoxious shits. Sometimes it's better to just buy online instead of having to deal with that.
 
My experience was totally d8fferent. I went to pick up The Last of us and the store was empty. I was meaning to ask the gamestop chick her views on X1. But th3 store was empty and I didnt want to com3 off as a creep weirdo. Anyways after signing the receipt I asked her if she knew about X1 used games policy (I acted dumb) and that it doesnt allow used games. Sh3 said actually sony is doing the same thing with PS4, which is leaving it to the developers to decide, lik3 EAs online pass system. I said hmph never knew that and left the store.
 
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