Wolfgunblood Garopa
Member
Reminds me of when a Gamestop employee gave me a hard time about buying a PSP component cable because I should just get a DS. Full on fanboy type shit, he was listing games and everything.
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A very entertaining interchange at GameStop.
- Thread starter TheMink
- Start date
JimmyRustler
Member
Well, I'm curious to see how many of those people there are.
My buddy over xbox live has been and xbox fan from the beginning and never owned a playstation so far. And even he wrote off the One and will buy the PS4. So much for that...
My buddy over xbox live has been and xbox fan from the beginning and never owned a playstation so far. And even he wrote off the One and will buy the PS4. So much for that...
Its just a flip of how it use to be. I remember asking about which version of some game was better ps3/360. It was already at a time when multiplats were on par but I wanted to make sure. The guy said I don't know but just get the 360 version because the ps3 sucks. Not the ps3 version but the actual console.
On topic most of my friends are getting ps4, the only ones getting the xbox are the ones that don't know the policies. I'm not gonna bother telling them because the truth sounds like some crap a fanboy would make up
On topic most of my friends are getting ps4, the only ones getting the xbox are the ones that don't know the policies. I'm not gonna bother telling them because the truth sounds like some crap a fanboy would make up
Brawly Likes to Brawl
Member
Just make some pamphlets and hand them out, no reason to hold up lines every time somebody pre-orders an Xbone.
SymbolicGamer
Banned
Considering a lot of the stuff that gets posted is shit then yeah, you probably are misinformed.
Weltall Zero
Member
You realize those same employees are the ones that are going to get shit talked when the customer realizes they can't play games without an internet connection, they can't trade, etc.? And that they would be criticised for selling a console without warning the user about all that? They're just preempting angry customers, and I feel they're completely within their rights to do so.
What's more, a big part of the GameStop revenue comes from used game sales. Even if Microsoft allows them to do that license revocation stuff to sell them, that's a model that doesn't benefit them in the least. I'm not saying they're "right", per se, regarding the used game model, but they're also protecting their interests.
Eh, I can't believe I'm defending GameSpot employees (this being Spain, I've been in a GameStop a total of two times, and the incredibly pushy, must-sell attitude of its employees made me swear them off for life), but in this particular case I'm not 100% these employees were in the wrong.
Ninja Scooter
Member
There is a way to inform your customers without coming across as a complete condescending dickbag. This:
Is not the way to do it. Unfortunately the right way requires some actual social skills, which GameStop doesn't seem to put a high priority on when hiring.
Man-is-Obsolete
Member
I don't agree with the sentiment employees should just sell a device with no education. That only leads to returns after the purchase and creates a bigger headache for the store. If informing the customer now that they won't be able to lend or sell their used games without restrictions and that they will have to have Kinect hooked up and being connected to the internet prevents a sale for Xbox, then that also prevents a return down the road.
Same goes for PS4 customers should be educated now about the need of PS+ for online games, and of course mention the free games that come with it. If people don't like either company's policies, then it is time to go Wii U or PC.
Every customer should be informed of their purchase, even if it is just qualifying a couple of things. Everyone here that bought or rented blu ray movies early on knows that tellers would very consistently ask if you are aware you needed a blu ray player to play it. So asking a customer if they are aware of Xbone's online and game policies is a valid question in my opinion. It needs to be done tactfully though.
Same goes for PS4 customers should be educated now about the need of PS+ for online games, and of course mention the free games that come with it. If people don't like either company's policies, then it is time to go Wii U or PC.
Every customer should be informed of their purchase, even if it is just qualifying a couple of things. Everyone here that bought or rented blu ray movies early on knows that tellers would very consistently ask if you are aware you needed a blu ray player to play it. So asking a customer if they are aware of Xbone's online and game policies is a valid question in my opinion. It needs to be done tactfully though.
But you aren't?
Tell me you are kidding. Please tell me you are joking. Your "reasons" are nothing more then "well this stuff doesn't affect me, so I don't see how this is bad."
uuaschbaer
Banned
Oh wow, all those interchange people. I'm going to ignore your facts from now on :].
That's arguable to some extent.
Something interesting happening at Game (UK) too...
No such option for the One.
yeah all the game uk stores are covered in PS4 ad's i haven't seen an xbone add since the XBone announcement
Puppet Shadow
Member
I agree, for this reason I suspect the XBox One will end up doing fine. There are a lot of products I wouldn't buy for myself, but if someone else is fine with one who the hell am I to tell them they're wrong?
Still kinda hope it crashes and burns though.
If customers don't know what comes with the product their purchasing, CSRs shouldn't even bother explaining. However, I do think that the only thing that should be mentioned to XB1 buyers is the fact that a internet connection is required. Not every XB1 client is aware of the policies but, that doesn't make every other XB1 client "dumb". This applies for laptop and smartphones as well.
The day before the announcement of the XB1, I went to GS (EB games in Montreal) and asked about how much my PS3 slim is worth if I decide to trade it in for a pre-order of a XB1. The CSR that I was talking did his job but some other ignorant fool working with him comes up behind me and starts screaming "Don't buy an Xbox, the next Xbox will be a failure!". I started laughing and asked him to state his facts and he's like : "Oh Microsoft CONFIRMED that Blu-Ray still won't be supported, XBL will cost $100/year and that used games won't be supported since all games will be digital." I didn't mind arguing with him I just said that nothing is confirmed yet and we'll just have to see. Other customers beside me were just surprised at how he treated me. Oh well at the end I couldn't get the price value of my PS3 slim since I had to bring in the console so that they can verify my console's serial id.
Anyway after that, he was serving parents of a child who wanted a PS Vita. They were asking what was the difference between two different SKUs and he treated them as they were stupid. He literally told them in a disrespectful manner to read the box and to buy their warranty...
The worst CSR at GS I've ever seen.
The day before the announcement of the XB1, I went to GS (EB games in Montreal) and asked about how much my PS3 slim is worth if I decide to trade it in for a pre-order of a XB1. The CSR that I was talking did his job but some other ignorant fool working with him comes up behind me and starts screaming "Don't buy an Xbox, the next Xbox will be a failure!". I started laughing and asked him to state his facts and he's like : "Oh Microsoft CONFIRMED that Blu-Ray still won't be supported, XBL will cost $100/year and that used games won't be supported since all games will be digital." I didn't mind arguing with him I just said that nothing is confirmed yet and we'll just have to see. Other customers beside me were just surprised at how he treated me. Oh well at the end I couldn't get the price value of my PS3 slim since I had to bring in the console so that they can verify my console's serial id.
Anyway after that, he was serving parents of a child who wanted a PS Vita. They were asking what was the difference between two different SKUs and he treated them as they were stupid. He literally told them in a disrespectful manner to read the box and to buy their warranty...
The worst CSR at GS I've ever seen.
Selling someone an Xone without informing them about the online requirement/used issues would be like selling someone a car that you know will need new tires ASAP because they are bald.
Sure you CAN do it, but immoral as fuck.
XueKingOfBeast
Neo Member
Yes sir. Good luck playing call of duty online if ur internet goes out. I honestly don't see a problem with Xbox1s policies, unless your like some hermit who lives under a rock with no friends or family that have an internet connection you can bum off of once every 24 hours. All these anti xbox memes, and threads are silly. " How dare xbox force me to be friends with someone for a month before lending a game out. Those dastards. Worst of all they want to spy on me in my home so that they can..... iono take pictures of me in my underwear and stuff."
The Albatross
Member
HEY GUYS I HAD THIS INTERCHANGE ON NEOGAF THE OTHER DAY WHERE I SAID I WAS GONNA BUY A CONSOLE AND SOME GUY SAID THAT I SHOULDNT AND THEN EVERYBODY ELSE COMMENTED AND SAID FIRST POST NAILED IT
New thread
New thread
SymbolicGamer
Banned
And why isn't that a good enough reason?
I can see how people in certain situations would be upset, but I'm not buying an Xbox One for them. I'm buying it for myself.
My opinion is the only one that matters.
XueKingOfBeast
Neo Member
actually its more like selling them a solar power car which needs to be exposed to sunlight every 24 hours or it stops running. Ergo if u don't live anywhere near the sun don't get a solar powered car.
GeorgioCostanzaX
Member
I think they will care once it personally affects them. After they take it home, can't get it to work without hooking up to the internet, can't get it working without plugging in Kinect, cant lend out a game, or go on a trip to return and magically find their games don't work,, try to sell a game etc, the discontent will come in waves.
Any time you put an unexpected barrier in place the consumer will notice the difference once the product is in hand.
Puppet Shadow
Member
I hate car analogies. but this one's pretty good.
DrForester
Kills Photobucket
After this week I have no doubt that this is intentional. MS is going to just doge the question and let people find out on their own. They don't want to be clear on the exact policies and rules.
All consoles have problems. If the guy came in immediately after E3 there's a good chance he knows and doesn't care enough to switch.
Monocle
Member
Nope, customers deserve to know what they're getting for their money. It takes all of 30 seconds to bring someone up to date on the Xbone's anti-consumer features. I would certainly want someone to tell me if a device I was about to buy had severely restricted functionality compared to the previous model and a competing alternative.
Puppet Shadow
Member
Some will.
The Wii sold well (especially by word of mouth) even though you had to hook up the sensor bar and calibrate it. This didn't seem to stop people new to console gaming from getting it to work. I don't think kinect will be too much of an issue. Where I do see a problem is hooking it up online by parents buying it for Christmas.
XueKingOfBeast
Neo Member
what exactly are these " anti consumer" features. I feel I need to be informed.
BruceLeeRoy
Banned
The education system of this country is truly in shambles
People on NeoGAF are like the 1%. Most people couldn't care less about consumer rights and miniscule differences in graphics; they care about games.
What I have seen the past few weeks on this board, I would think most of you are Richard Stallman with all the no DRM stuff. Haha
If other people don't care, don't bring it up. You aren'tbetter than them
What I have seen the past few weeks on this board, I would think most of you are Richard Stallman with all the no DRM stuff. Haha
If other people don't care, don't bring it up. You aren'tbetter than them
soundscream
Member
It would have been funny if that happened to me when I reserved my Xbox One. I would have enjoyed hearing their position on how I don't know what I want.
Monocle
Member
Seriously? DRM, "Always Online," restrictions on sharing and selling games. Oh, and the console can watch and listen to you at all times.
Sorry, I exaggerated. It probably takes under 20 seconds to bring someone up to date on the Xbone's anti-consumer features.
ConradCervantes
Banned
I visit the GameStop I used to work at sometimes to see how my old co-workers are doing. They're miserable as can be, the manager is that type that completely sacrifices customer service for the sake of pushing, pushing, pushing. I was the more level-headed type, even if that meant my numbers weren't as high because I wasn't pushing like everybody else. To the shock of no one, I had the highest customer survey scores in my district for my position the last two years I worked there, and I made a lot of friends with customers that have lasted to the present day.
Does your mom often ring you up to talk potential console marketplace penetration? Or even consoles in general?
The Albatross
Member
No.
This is basically why people hate going to used car salesmen. "Oh... are you sure you want that car? Nobody wants that car these days... They all want THIS car!" Retail stores are losing business to online retailers because of the antiquated assumption that the consumer is an idiot and doesn't know what they want, while the salesman knows what they really want.
hardcastlemccormick
Banned
When I sold paint I would make sure consumers were buying something that worked for them. If they had a base in their hands (which had no color and was useless before I put color in the can) I would inform them what they had, and how it wasn't really paint until I processed it.
Sometimes customers would get mad at me and tell me they knew what they were buying, even though it was plainly obvious they didn't. Some people, when faced with their own ignorance or stupidity, lash out.
Sometimes customers would get mad at me and tell me they knew what they were buying, even though it was plainly obvious they didn't. Some people, when faced with their own ignorance or stupidity, lash out.
Puppet Shadow
Member
What percentage of gamers get games from Gamestop?
I could care less about what my friends tastes are or yours because it's none of my business. My issue is people who claim their policies are acceptable and people shouldn't fight against them because THEY like a particular game or service Microsoft offers.
If you like something from Microsoft that's fine and if you want to get the system because you like it is perfectly fine.
AppleSmack
Banned
I guess consumers also don't care about money either, since PS4 is $100 cheaper. So should we make a list about things you think consumers don't care about
1) Money
2) Region locked consoles
3) 24 hour big brother check-ins
4) Being denied the ability to buy and sell used games
5) Hardware specifications
6) Their privacy rights
Am I missing anything?
In any proper business, this person would and should be fired.
Gamestop is slowly becoming obsolete and they're getting desperate.
Monocle
Member
Yes. If a console I'm interested in buying won't play games unless I connect it to the internet at least every 24 hours, I fucking well want to know about it before my money leaves my wallet. I would consider myself duped if I found out a salesperson knew about the online requirement before I bought an Xbone but didn't bother to mention it.
The same goes for sharing and selling my games.
XueKingOfBeast
Neo Member
I thought it was once every 24 hours. Though even then I AM connected to the net 24/7 as are most people I know. I don't share games much because they always come back scratched or not at all, tho to the best of my knowledge u can share a game with the 1 friend uve known the most or just let other people use your account to play ur games. I don't sell games cuz its a rip off, and if u are paranoid about being watched and listened to u shouldn't be online period cuz a pc is always recording ur info
The Albatross
Member
Here's the thing, the paint market is different than the videogame market. Buying a paint with a base or primer that doesn't work together (I honestly don't know anything about paint) and won't be able to paint is different than buying a videogame console that will work just fine for the overwhelming majority of people who are buying it.
Another example would be buying something like a smart phone. You go to Verizon with the intention of buying the Samsung Galaxy S4, and the Verizon dealer says... "yknow, don't you really want the iPhone?" .. "Nah I think I want this." "Well, you do know that Android can't use VINE and doesn't have the Apple APP STORE, right? Don't you really want the iPhone?"