-
Hey Guest. Check out your NeoGAF Wrapped 2025 results here!
A very entertaining interchange at GameStop.
- Thread starter TheMink
- Start date
computers putin'
Member
There are ways to go about this without coming off as a douche. First you should probably ask if the customer wants to hear about the policies first, and then not call him an idiot if he isn't swayed. But I don't blame the employee for doing this. There is a real reason to worry that practices like drm will become standard if Xbone is successful, and microsoft is probably counting on consumer ignorance to pass this over on people;a little different from your typical fanboy shit if you ask me.
You sound like a great guy, just like the employee's mentioned in the op.
You sound like a great guy, just like the employee's mentioned in the op.
TacticalFox88
Banned
Bullshit.
You really think DJs, Music Companies, Other enteprises, use Mac products consistently out of brand loyalty!?!
LOL!
Yup I called them up an hour ago and that it what they told me.
Most of my games are old as hell because I never trade in game. Forza 3 Ultimate, Resonance of Fate, and Dragon Age Origins Ultimate are the only decently valued games I had.
SymbolicGamer
Banned
To be uninformed is to be ignorant. To be misinformed is to be mislead. There's a difference between not knowing anything, and believing inaccuracies.
If you come to these forums every day and read up on the latest Xbox One news, there's a good chance you're going to be misinformed. How could you not be?
Hell, the people that work for Microsoft aren't even on the same page. I don't know how many times they've contradicted themselves.
Two of my friends are sticking to the xbox brand for next gen, I have been telling them about all the DRM deal and all the other goodies but they say that I'm a Sony fanboy and MS would never implement those things.
And my cousin is moving from a PS3 to the One..
Edit: They attended E3 this year, I couldn't because I'm on a business trip. They know, they just decided they will continue to support MS.
Weird.
And my cousin is moving from a PS3 to the One..
Edit: They attended E3 this year, I couldn't because I'm on a business trip. They know, they just decided they will continue to support MS.
Weird.
Yes, yes they do
I come to these forums and browse most of the popular gaming sites for all the news as well as Microsofts own site. I am only as informed as Microsoft have been able to make me.
To suggest that "The haters are the ones misinformed" suggests that those that don't hate it are not misinformed. Am I incorrect in that assumption?
I haven't seen anything that has swayed me to buy a Xbone, yet. Had I been this child's mother, as soon as they started berating me or my child, I would bring the conversation to a halt and give the clerks two choices:
1. Shut the fuck up and take my money.
2. Continue to talk and lose my sale and have your names submitted for awful customer support to your manager and corporate office.
This is not an acceptable way for staff to interact with potential clients in any type of environment, especially retail where other customers are milling about. If I choose to buy something, you can attempt to educate me if you like, but I will likely cut you off at some point and purchase the intended product if your argument didn't sway me from the purchase. Berating a customer because they don't do as you say is petty and childish and you should lose your job or face consequences for doing so.
1. Shut the fuck up and take my money.
2. Continue to talk and lose my sale and have your names submitted for awful customer support to your manager and corporate office.
This is not an acceptable way for staff to interact with potential clients in any type of environment, especially retail where other customers are milling about. If I choose to buy something, you can attempt to educate me if you like, but I will likely cut you off at some point and purchase the intended product if your argument didn't sway me from the purchase. Berating a customer because they don't do as you say is petty and childish and you should lose your job or face consequences for doing so.
SymbolicGamer
Banned
I think we're all a little misinformed at this point.
But the haters seem stuck on perpetuating blatant false information, rumors and speculation as if all of it were true.
The people who are actually enthusiastic about the console, at least on this forum seem to be aware of the policies. I can't speak for anyone else, but I don't have a problem with what I've heard from Microsoft. I won't claim to know everything, but I'm not doomsaying the console because of a ridiculous statement some attention whore posted on twitter.
Whipped Spartan
Member
OP's story is why I use Gamestop less and less. Social awkward kids trying to tell me what I like all the time. We deserve better. What a terrible corporate culture that must allow this type of stuff.
Demoncarnotaur
Member
Agreed. Its one thing to say "hey, just to warn you here are the policies" but after its shared and they say "I still want it" the retailer should reply as such: "Ok, cool!"
On another note, I see Gamestop heavily promoting Xbox One in the future. It cuts out a lot of their competitors for the used market.
Atraveller
Banned
Nope, Apple has a small market share, but they make a lot of money. It's just that you are not in the niche market, please don't simply write their appeal to their target audience off as "brand loyalty".
I live within 10 minutes of 5 different GameStops and none of them are staffed by kids.
Go to BestBuy where they will do everything they can to avoid you.
Nightstick11
Banned
GameStop should just do to Xbone what KB toys did to Saturn. Problem solved
Ninja Scooter
Member
Stupidity is telling people not to buy an item that your store already paid for and is going to stock.
BocoDragon
or, How I Learned to Stop Worrying and Realize This Assgrab is Delicious
As a former salesperson, the idea that we are supposed to treat all the products we stock with the same bland fairness is ridiculous. It was our job to point out that certain products were better/worse than others.
njean777
Member
Umm from microsofts own website we have the facts they told us. It isn't false lol.
Sentenza
Member
Uh, yes, that's exactly what most of them do?
commasplice
Neo Member
It's like ordering at a restaurant.
If I ask the server what he or she likes on the menu, I want their input to help me order.
If I just order something, I want them to bring me my food as quickly as possible and not tell me how they don't like what I ordered.
If I ask the server what he or she likes on the menu, I want their input to help me order.
If I just order something, I want them to bring me my food as quickly as possible and not tell me how they don't like what I ordered.
You must live a very insular life.
Vermillion
Banned
After hearing so many retail worker horror stories, fuck the customer.
I've been victim to this during the early days of the PS3. I remember a kid at school told me PS3's REQUIRED an HDTV, and that's why he likes Xbox better.
Point is: younger and less intelligent audiences will stay loyal to a brand more easily than older audiences. Why do you think Call of Duty sells? (#shotsfired)
Point is: younger and less intelligent audiences will stay loyal to a brand more easily than older audiences. Why do you think Call of Duty sells? (#shotsfired)
Are you sure it's Gamestop? I literally have to tell them I just want to get my game and leave. They ask if I want to bring anything in to trade, they ask if I want to pre-order some random game they're trying to push, they ask if I want some sort of extended warrantee.. on a game, they tell me about specials they're having and their stupid reward card. They do not shut up. I think from now on I'll forgo the stupid pre-order bonuses they have a monopoly on and just order on amazon from now on.
LifEndz
Member
I went into a GameStop today to pickup the Last of Us and I didn't see a signal sign or mention of the One. They're even doing some promo offering 30% extra on tradeins towards a PS4. Cashier asked if I'd like to preorder a PS4 and didn't even mention the One. I asked if I could preorder an Xbox1 and was told they aren't taking preorders for that at that this time. Crazy to go into that store and for them to be so pro Sony.
commasplice
Neo Member
Interesting. Need to go scope out my local one just to see what the norm is.
If we're thinking in total hypotheticals, how great would it be to see some leaked memo to GS managers that instructs them to make PS4 the priority?
Sentenza
Member
I... don't see how that should be relevant?
Macs these days are *literally* certified PCs with OSX slapped on.
They used to have an edge on some tasks years ago, but they don't have it anymore.
So yeah, their edge in some areas it's mostly brand loyalty, "sticking with what you already know", "liking the design" and so on.
weird, when i went to pre order the ps4 the employee was talking to me about how he pre ordered the xbox one
he said my choice of ps4 was reasonable but he thought the xbox one games shown at e3 looked more promising (a valid point indeed)
i paid, said thank you and left
#gamestopexperience
he said my choice of ps4 was reasonable but he thought the xbox one games shown at e3 looked more promising (a valid point indeed)
i paid, said thank you and left
#gamestopexperience
I still have a receipt for a $50 deposit for a PS3 slim preorder from EB Games (GameStop is still called EB in Australia). I managed to get the slim from another store for better value (I think it was bundled with Arkham Asylum) so I've kept the credit. I dislike buying from them because they're pushy kids who are often clueless. The shit I used to hear waiting in line. And no, I don't want to buy second hand, I don't want to trade games and I don't want to buy scratch insurance.
I've pre-ordered both systems from EB Games website so I'll use the credit when I pick one up from the store then I never have to deal with them again.
MS is trying to kill their cash cow - of course they're gonna react. Funny how MS stores started appearing in Best Buys at the same time - almost like they anticipated it.
I can't blame a store for trying to protect itself - video rental and book stores went through the same thing. But if you stock a product, don't fuck around customers who want to buy it.
I've pre-ordered both systems from EB Games website so I'll use the credit when I pick one up from the store then I never have to deal with them again.
MS is trying to kill their cash cow - of course they're gonna react. Funny how MS stores started appearing in Best Buys at the same time - almost like they anticipated it.
I can't blame a store for trying to protect itself - video rental and book stores went through the same thing. But if you stock a product, don't fuck around customers who want to buy it.
I can't believe some of the replies in this thread. The customer IS NOT always right. As someone who's spent the last ten years working in the retail/customer service fields, sometimes the customer is full of shit. Sometimes they lie to try and get something free. Sometimes they will report you even though all you were trying to do was help on the off chance they might get something free. Sometimes after spending 10 minutes explaining a product or service to them, they still don't understand, they buy the product even though you have explained the issues with the product, then they bring it back demanding a refund claiming it wasn't explained property even though you and the customer both know that you spent 10 minutes explaining it they just either weren't really paying attention, didn't care, or couldn't comprehend it. While in this case, I think the employees might have been a little too pushy, this "the customer is always right" nonsense is complete bs.
I agree, but just not in the aggressive manner this interchange went.
The dude in the cube behind mine at work is very excited about his Xbox One launch unit he preordered, as I am excited about my PS4.
Good for that dude. I hope he has a blast with his Xbox One. Talking to your friends and mocking them for laughs is one thing. Heck, me and my one buddy relentlessly went at our friend this week to make him get a PS4 instead of the Xbox so we could all game together. Talking to randoms or harassing customers where you work? That is taking this to a level that is borderline embarrassing. Let the dude reserve his console in peace.
Good for that dude. I hope he has a blast with his Xbox One. Talking to your friends and mocking them for laughs is one thing. Heck, me and my one buddy relentlessly went at our friend this week to make him get a PS4 instead of the Xbox so we could all game together. Talking to randoms or harassing customers where you work? That is taking this to a level that is borderline embarrassing. Let the dude reserve his console in peace.
As someone who has about the same experience, I can tell you the customer is always right...in the public eye. If a customer comes up to me and says their 360 can play PS2 games I will tell them I'm pretty sure it can't, but if they say it can, then it can. In retail you have to throw your opinion out there and just let it be.
That's what people mean when the customer is always right. If they swear they can fit into a size 2 when they can't, well too bad, because they will and you have to support them.
Oh, Man! Can you imagine this November?
GS: "Hi, Welcome to GameStop, are you a member of our..."
Me: "No, I'm not"
GS: "Would you like to join..."
Me: "No, thanks"
GS: "Are you trading in any games today?"
Me: (looking at empty hands) "Uh, nope, not today."
GS: "Would you like to preorder..."
Me: "No, I'd just like to get a copy of Watch_Dogs for Xbox One, please"
GS: ".... really?"
Me: "... yeah."
GS: "You know that this game won't even work without an Internet connection, right? The PS4 version works all the time."
Me: "Yeah, I know."
GS: "My Internet went out just last week and my stupid ISP couldn't do anything for two days, that's why I bought the PlayStation"
Me: "Yeah, that would be a bummer..."
GS: "And you know this disk is completely worthless, right?"
Me: "Well, it just saves me the download, yeah."
GS: "I mean totally worthless. They're really just charging you for a code. You're getting screwed."
Me: "I..."
GS: "Do you just throw these in the garbage after you install them? I mean, why do you even need them? Microsoft is just wasting all this packaging and killing the environment because..."
Me: "Can you just ring up the game please?"
GS: "..."
Me: "..."
GS: "Would you like our disc protection plan for..."
Holy shit. That's how it's going to happen.
Psshhh this is some nonsense. Retail shouldn't be used as some blanket term for obvious reasons. If the customer is always right you either have terrible bosses or are a bitch. You sit there staring a the same junk for 7 hours at a time. If you aren't able to confidently communicate/bullshit about your product in a way that assures the customer you know what your talking about then you should probably prepare yourself for a continued existence in Dante's final layer of hell, working retail.
I'd certainly like it if they advised me that my meal might be different than what I'd likely expect due to some new ingredients or a new prep process (or if other people have complained about the quality of the meal the chef started putting out) -- I certainly wouldn't freak out and petition to have them fired for bringing it to my attention.
If he's causing a scene and/or aggressively trying to dissuade me after I acknowledge that I'm aware of the risks/changes and would still like to order, well, that's a different ballgame.
"The customer is always right" is just about the most idiotic policy out there, and I say that as someone who is primarily a customer. Customers can be and are often wrong. The problem is sometimes employees are, let's say, lacking in tact when trying to get that point across, which is when you get pouty idiots saying "WELL WHAT ABOUT THE CUSTOMER IS ALWAYS RIGHT" like it's some kind of Moron Trump Card. Sometimes you've just got to let idiots be idiots, but it doesn't mean they're right.
Also relevant to OP: Mom buying my xbox one- Problem solved
reptilescorpio
Member
I just wanted to play COD with my friends alright.
Also relevant to OP:
no comment
Sentenza
Member
Oh come on, it's clearly someone trolling.
I know...
teabag...
it's not brand loyalty, it's convenience. Brand loyalty = the product is shit but I'll use it anyway even though I don't have too.