Happens to me a the time when they ship via OnTrac...aka, random person in a compact car that doesn't know how to gain entrance to my complex despite it never being a problem for ups or fedex.
That's weird. Here in Germany, Prime guarantees next day delivery if you order before 7pm. Never had a problem with this. What the fuck so you pay for if you only get it after 2 days? How long does it normally take?
Germany isn't even close to the same size as the US.
I'm in the same boat right now. I ordered an item with Prime this week, and it's using a UPS > USPS > Doorstep methods that never used to happen for me (it was always just UPS straight to my house without any problems). Apparently UPS delivered the item to the wrong Post Office, and the item has been delayed. I ordered the item on Saturday, July 26th and now after the fuckup by UPS/USPS, the second tracking number tells me that the expected delivery is Saturday, August 2nd.
With this UPS > USPS fuckery that is bound to introduce more problems than it is worth, it's just not worth it to keep paying for Prime after it expires this year for me.
I can only speak from my own experience, but not a single order of mine through Prime has taken more than two days since the price hike. Sucks that you're having this issue, OP.
While Amazon generally gives credit for late orders (as the OP said themselves), some people would rather have the item arrive on time. I have complained to Amazon on multiple occasions about their use of Surepost/Smartpost. I have even posted to the Amazon.com forum multiple times about the issue and there are threads hundreds of pages long about it. That still doesn't stop them from using the service.As others have suggested, I would call Amazon. I hear their customer support is awesome,
While Amazon generally gives credit for late orders (as the OP said themselves), some people would rather have the item arrive on time. I have complained to Amazon on multiple occasions about their use of Surepost/Smartpost. I have even posted to the Amazon.com forum multiple times about the issue and there are threads hundreds of pages long about it. That still doesn't stop them from using the service.
Outside of the price, the only change to Prime for me is that they ship most things USPS now, which in my town fucking blows. If the mailman is feeling lazy that day he just won't deliver the package and leave a "we missed you" note.
Other than that. If its 2-day shipping, its out for delivery on the second day.
It's fairly amusing reading reviews of OnTrac and Lasership on Yelp. I'm glad we don't have to deal with that shit here in Iowa, although I hardly ever order from Amazon anyway.Though 90% of deliveries here are done using a company called OnTrac.
I never had an issue with their use of Surepost or Smartpost and my packages with those service always arrived on time, unless amazon didn't ship it until after the expected delivery date.