Heres an email I got from a DF reader:
"I was in line waiting for a coffee on Christmas day. In front of me was a kid, about nine or ten, who had an iPhone. He clearly had gotten it that morning. He was pushing frantically at a white box on a web page with the broken plug-in symbol. He was squeezing it, swiping it. He was frustrated and on the verge of getting pissed with his new toy. It seemed like he was trying to hit an online game page, probably one he was used to playing on the family PC. Finally I couldnt take it anymore. I leaned over and said, It wont load Flash. It wont play your Flash games. His mom, ignoring him up to that point, was triggered by a stranger talking to her kid. Thats okay honey, she said, well get you a game from the App Store. His response to this? He started working that device even harder. He didnt want an App Store game; he wanted his Flash game. And that iPhone suddenly took a huge dive in value to him.
Like it or not, Apple needs to come to terms with this. If only for the kids."
I think this anecdote, and this readers takeaway from it, accurately captures the feeling behind much of the Apple has got to bend on this eventually sentiment thats out there.
But think about it from Apples perspective. How do you think this situation turned out in the long run? Do you think the kid told his mom to return the iPhone for a refund? Or, do you think they went home and started buying games from the App Store? That there was a period of initial frustration due to Flash games not playing doesnt change the fact that they (a) bought an iPhone and (b) were set to buy games from the App Store.