I do think the issues have kind of been swept under the rug for a little while now. Barebones OS, no VC, less than stellar lineup in terms of volume, no headphone jack on controllers for wireless audio, etc., and now this whole mess which has been lurking in the background for some time now.
I still really like the device, but Nintendo still has a lot of issues to deal with, some of which may require a hardware refresh unfortunately.
I don't think this will require a hardware refresh to fix the lack of voice chat built into Switch. It would take a huge UI and firmware upgrade, but it's definitely doable.
Sadly, I just don't think Nintendo gives a crap.
It's unbelievable that switch did not have fully integrated online functionality from the start.
It's just mind blowing.
It just shows Nintendo is still clueless when it comes to services. Completely clueless.
This all reeks of rushed hardware. Nintendo was sitting on Zelda, games were getting complete, nvidia had tons of chips sitting around and Nintendo had to just push this thing out of the gate because Wii U was deader than dead.
Hence the lack of an online infrastructure, Netflix, a comprehensive eshop, and its barebones UI.
Nintendo literally pushed out a system capable of playing games and downloadong games because investors would've had their heads if they went another year without making some profits.
UI clearly needed another year in the oven.