Hi gaf, I need to know if I'm wrong because this is getting ridiculous. Earlier this month I contacted EA saying I wanted to return the game because I was having all the problems other people were having. The only thing the rep could do was return the game and give me a new sealed one to return to GameStop. I informed that my return warranty with GameStop was up on the 15. The rep said there would be no problem in returning the game in time. I send it out and the tracking number says that they received the game on the 6th of December.
Two days ago I contacted Ea because I haven't gotten anything in the mail or even a communication that Ea got my game. I talk to a Ea rep and he says that he has to communicate with the warranty department. 2 days go by and I get a call back.
Rep: The game will ship out today or tomorrow.
Me: That's great but what about me returning it now my warranty is over?
Rep: Sorry we can't give you anything cause you bought it through GameStop.
Me : they won't take it back because its over the return period.
Rep: we can't do anything sorry
Me: but Ea released a broken game and I want my money back because the product was not as advertised.
Rep: bf4 is not broken I play it all the time.
Me: but it is broken for me and numerous people.
Rep: nope it's not a broken product.
Me: then why would Ea pull developers from other projects to fix a non broken game?
Rep: I know exactly what you are talking about the game is not broken it was to fix stability......
We go back and forth a bit, me asking for something back from my purchase and he continues to say the game is not broken. I get a little heated and start to yell because I'm getting frustrated.
Rep: if you continue to yell ill terminate this call
Me: I just want my money back for a broken product.....
Rep: '''click'''
So what do I do? Am I wrong in wanting a return? Is BF4 not broken?
Two days ago I contacted Ea because I haven't gotten anything in the mail or even a communication that Ea got my game. I talk to a Ea rep and he says that he has to communicate with the warranty department. 2 days go by and I get a call back.
Rep: The game will ship out today or tomorrow.
Me: That's great but what about me returning it now my warranty is over?
Rep: Sorry we can't give you anything cause you bought it through GameStop.
Me : they won't take it back because its over the return period.
Rep: we can't do anything sorry
Me: but Ea released a broken game and I want my money back because the product was not as advertised.
Rep: bf4 is not broken I play it all the time.
Me: but it is broken for me and numerous people.
Rep: nope it's not a broken product.
Me: then why would Ea pull developers from other projects to fix a non broken game?
Rep: I know exactly what you are talking about the game is not broken it was to fix stability......
We go back and forth a bit, me asking for something back from my purchase and he continues to say the game is not broken. I get a little heated and start to yell because I'm getting frustrated.
Rep: if you continue to yell ill terminate this call
Me: I just want my money back for a broken product.....
Rep: '''click'''
So what do I do? Am I wrong in wanting a return? Is BF4 not broken?