That depends on what people are irked about. Some are irked by the fact that there once existed a much better looking version that doesn't at all exist in a retail space. That's on From. Some dislike the fact that marketing materials displayed obviously outdated and "incidentally" a much better looking game up until release. They used those marketing shots in the back of the box and are still on the Steam store page. That's straight up deceitful marketing, and that's on Namco. Some are also pissed that From went "mysteriously" silent from "LIGHTING! NEXT GEN! GRAPHIX!" on release and now they're completely mute, with only a brief and kind of dismissive response given only today. That depends on who made that call, either Namco for marketing or From to cover their asses.
Are some people interchanging the two? Sure. It's not Namco's direct fault that the game couldn't handle the lighting engine and had to be downgraded. And it's probably not From's fault that the release marketing materials has outdated and clearly better looking screenshots than the actual game, but the fact of the matter is that both are fucking up this release in their own way. Neither really gets to wash their hands clean at this point.
Nobody just suddenly woke up one and magically expected DS2 to have amazing graphics. You may not recall it, but during the reveal that's exactly what From + Namco did. They both tooted heavily the graphics horn, going so far as to getting magazines (I think it was Edge?) to call it something to the effect of "looking next-gen". A revamped engine and all-new lighting system was touted time and time again.
Then they go silent for months and release decidedly worse looking shots without saying a single word, and for a week+ we couldn't get two peeps out of From.
That's fine if they can't do "AAA graphics". Nobody really expected them to after Demon's Souls and Dark Souls 1. But they were the ones who pretended to "up their game", and they were the ones who built the hype. This backlash is on them, not us. They set their own expectations and they're reaping the consequences of not living up to their own expectations.
"People" is more than one person. Like I said, different things are annoying different people, and each want a different thing out of it. Some want answers (Where was this vertical slice? Why did it seem to run so much better on demo units that were clearly PS3s, or was that faked? At what point was this game downgraded, and why did we keep getting clearly better looking yet outdated builds for weeks if not months after? How hasty and/or last-minute was this done? Because many of these areas seem to have been sloppily downgraded, etc.). Some want apologies. Some want a PC version that looks like at least the TGS demo. Some just want more transparency in what is clearly an unrealistic target render in the future.
I think to you this is sounding like a lot of aimless noise. What you're really listening to is different people reacting differently to this situation. You can save a lot of frustration if you map one complaint to one individual instead of trying to view it in broad strokes.
You make a lot of sense, and I understand that there are various reactions to the situation. I think that poster was just trying to get people to see your point - that there are many sides to this, and in order to take the right angle you need to be careful where you direct the "blame" and try to see it from the other party's perspective, otherwise the argument will never be taken seriously and problems won't get solved.
However, I have a couple of issues with your response to the second point.
The game that From developed does indeed use a new engine, which they built from scratch. It incorporates a new lighting system not present in previous Souls games. As a small-medium business, they seem pleased with the results they ended up with, even if they fell short of targets for the E3 demo/network test/etc. If you bought the game solely on how you thought it *
should* look, and were disappointed with the results of their labour, your disappointment is justified. I'm not sure where you can go from there, though, save getting hired to help them solve their technical problems.
"They" went quiet for months? If you're talking about From, then they're not exactly the most outgoing developer on the planet. They've never made a point of keeping everyone up to date on development status, or following trends elsewhere in the industry. Developer diaries were released prior to release that showed them talking about the version we currently have in our hands. You couldn't get two peeps out of them about this issue? That's probably because it took a while for the ruckus to reach them, and then it takes more time to process the voices and filter out a suitable response. If you were expecting them to address every single concern and answer each question at this stage, then I don't know what to tell you.
They
pretended to up their game? They built the hype? The backlash is on them? So the consensus is that in no way is the end-user to blame for their own misconstrued expectations. "If GAF was fooled, then what about your average consumer!?" I've seen this line floating around, and have to struggle to imagine what must be going through some peoples' heads... Poor, ignorant gamers, enjoying this game. Little do they know that they aren't playing the game they were
promised. If only they knew what I knew, they wouldn't have bought it and would be freed of its terrible embrace...
As an aside, I also take issue with the term "bait and switch" (used countless times elsewhere), as it implies that people who legitimately bought into the game and are currently enjoying it were coaxed in by the pretty exterior and then had the rug pulled from under them. It's as if you're somehow a smarter, more tuned-in professional know-it-all of games if you didn't buy into their "baiting" techniques and "shady business practice". It's pretty insulting, as is the idea that those of us who aren't contributing to the noise are "giving From a free pass". As if it's our moral duty to be upset by this, when in fact we're simply satisfied with our purchase for a wealth of other reasons.
If it wasn't a question whether or not they could "do AAA graphics" in the first place, then it seems people in your second point are just upset that the creator's vision of an "upgrade" in terms of visuals was not the same as what the individual had in mind. Basically, it becomes a question of taste and personal standards, which is I'm sure you'll agree, 100% subjective.
They're reaping the consequences? I would like to know how much profit they made from this game (as I believe it's currently approaching 2 million sales worldwide). It would also be interesting to see how many of those purchases were made explicitly due to the dev/pub getting excited about the new visuals.