I had an issue with iam8bit last year when the Banjo Kazooie vinyls came out. I ordered 2x BK and 1x Battletoads, and when I received them there was only 1x BK and 1x Battletoads, simple mistake as shit happens. I emailed them promptly to no response, and sent another to a response, which then that wasn't sent out until I sent another email after that. The replacement BK I got had a tear on the sleeve as well... after all the hassle I didn't want to deal with it again to get a not-teared one, so yeah. It makes no sense either since the package seemed to be not even damaged, like it was damaged before they even sent it.