Sony, Microsoft, Nintendo and Steam. I like them all and I have products from all of them. I can recommend them to friends and family and I adore them but there's absolutely no way I would spend my money on any of them if they did to me this. It's not a matter of spending money, it's because they will not get nothing from me as a consumer.
-
Hey, guest user. Hope you're enjoying NeoGAF! Have you considered registering for an account? Come join us and add your take to the daily discourse.
Just got my console (and I assume my account) banned from Live for playing Halo 4.
- Thread starter Skel1ingt0n
- Start date
Neuromancer
Member
They have no idea whether he had a receipt, because they didn't ask. They just banned him.
It's because of all the people in this thread defending MS is in the right, MS doesn't care and It's going to come back and bite them in the next generation.
I still think it's unacceptable for the ban and the OP should call MS to get it resolved.
I don't think it's acceptable for them to ban him with or without a reciept as long as it's an copy that's not pirated which we know it's not from the pictures.
It's a terrible policy that they need to be called out for.
Even when you want to show them receipt, you get message like this:
Even, EVEN if is ok for them to ban gamertag, fine, let it be, my mistake for playing earlier, BUT banning console that not even had game inside is nonsense and there is no way to talk with them cause only forums are available for complain. No phone, no email, no chat.
I'm an expert
Formerly worldrevolution. The only reason I am nice to anyone else is to avoid being banned.
This has been said 100x. They have to ban first ask questions later to protect their intellectual property and stop any leaks of sensitive content and network info. Anyone who is not press that signed nondisclosure agreements should not be on the network 2 weeks before release. This is strictly a business decision.
Why can't people grasp this simple concept?
=/
And to reiterate, it's ok for them to do anything to your account/console for any reason the second you agree to their TOS.
BruiserBear
Banned
What's hilarious to me is this. If you're going to ban people for playing a game early on Xbox Live, how about you just don't let them play the game on Xbox Live until the release date.
What they've done here is kinda like a bar letting a kid walk in, order a drink, and then you slap the cuffs on them when they take their first sip.
Instead you could just keep him from walking into the bar in the first place. You log into Xbox Live with Halo 4 early, and you get a message saying "this game cannot be played until this date". Problem solved and no one gets hurt.
What they've done here is kinda like a bar letting a kid walk in, order a drink, and then you slap the cuffs on them when they take their first sip.
Instead you could just keep him from walking into the bar in the first place. You log into Xbox Live with Halo 4 early, and you get a message saying "this game cannot be played until this date". Problem solved and no one gets hurt.
Square Triangle
Member
Days later and I'm still laughing at the fact that he bought another system with a ton of MS points.
I'm an expert
Formerly worldrevolution. The only reason I am nice to anyone else is to avoid being banned.
The networks are up for the press to be able to review it. It's reasonable for MS to think a regular customer won't have the game in hand two business weeks before release. The big no no the op comitted was going online with the game.
Vorg
Banned
This.
MS get hurt. That's a missed console sale right there.
BruiserBear
Banned
Then the message says "You are not authorized to play this game on Xbox Live until this date".
Again, banning people with no proof they are pirates is bullshit. Assuming everyone is a pirate because they played the game early is bullshit. It's not fair to assume everyone is going to see this thread and know from here on out you can't play a game early on Xbox Live. I once stumbled upon Killzone 2 for sale a whole week before it's street date. Was it my job to give 2 fucks that I got it early? NO!
Street dates are an agreement between the publisher and the retailer. The costumer is under no obligation to care about them or concern themselves with them. Microsoft's behavior here is ridiculous, absurd, and fucking obnoxious. They deserve no defense for it.
Dark Octave
Banned
That's a good question. Would be messed up if that was the case.
DangerousDave
Member
Don't worry, MicroSoft, OP already bought the console that SmokyDave won't buy.
That's the real problem. They know that their users are captive of the system. No matter how bad the service is, they still need to buy another console if they want to play their games or with their friends.
I'm an expert
Formerly worldrevolution. The only reason I am nice to anyone else is to avoid being banned.
You can cry about how unfair it is all you want. I'll say what I said earlier in the thread - then don't support MS consoles, games, and their Live service.
As you can see by the op's actions of buying a new system, he's in full support of these policies.
OldJadedGamer
Banned
OP can never show a receipt for the game because then that would show what store he "bought" it from early. This would get the store in trouble with MS and the OP always said he would protect the store over himself.
That is why he bought a new 360 and never contacted MS outside of this thread. He cannot and according to him... will not reveal the store so according to MS this could be a stolen copy due to how far out from street date it was.
And yes, the online should be blocked and not banned but fault lays with the OP and he knows that which is why he fell on the sword to protect the store that "sold" it to him.
That is why he bought a new 360 and never contacted MS outside of this thread. He cannot and according to him... will not reveal the store so according to MS this could be a stolen copy due to how far out from street date it was.
And yes, the online should be blocked and not banned but fault lays with the OP and he knows that which is why he fell on the sword to protect the store that "sold" it to him.
That shouldn't matter at all in the first place.
Nobody should be banned based just on an assumption.
As soon as a game has started shipping to retailers, it's not exactly unthinkable that some will break the street date.
I'm an expert
Formerly worldrevolution. The only reason I am nice to anyone else is to avoid being banned.
Read my post above, #1557. Do you understand it?
Interfectum
Member
The OP shouldn't have bought a new Xbox. What a horrible message to send to MS.
Customer: "Wow you guys fucked me over."
MS: "Yup we did."
Customer: "Here's more money."
MS: "Thx."
Customer: "Wow you guys fucked me over."
MS: "Yup we did."
Customer: "Here's more money."
MS: "Thx."
Q
Queen of Hunting
Unconfirmed Member
very douchey that frankie hasnt come on this thread but has been posting and ignoring his pms.
should be banned like dyack is
should be banned like dyack is
I can't grasp that concept because its sad, corporate apologist bullshit. If MS is too dumb to figure out how to prevent access to their servers from unauthorized machines then that's their problem.
And yes, I agree their TOS lets them do it. That doesn't mean they shouldn't be called out for it, and if doesn't mean it's a good business decision either.
I'm an expert
Formerly worldrevolution. The only reason I am nice to anyone else is to avoid being banned.
Lol, funny cause some posters last page were deifying his magical Live skills. I guess his fairy wand doesn't reach to customer billing and support. How shocking.
Uno Venova
Banned
Congrats on the extra console and software sales Microsoft. Horrible customer service, I'm not surprised at the defending before and and now either, Microsoft has always had a few cooperate lickspittles here.
Vorg
Banned
I don't get this. Realistically, what were his options here? What would he do with his game collection?
Probably he is just following company policy regarding bans and not discuss about it?
Zoe
Member
He could have tried actually talking to Microsoft support rather than depending on a user on a non-MS forum.
I'm an expert
Formerly worldrevolution. The only reason I am nice to anyone else is to avoid being banned.
I agree with you, it sucks and they should be better about it. No one is a corporate apologist here lol.. I've never owned an xbox lol. But someone has to explain the reality to people here who think MS is just doing this for funsies. So just to be clear you, you plan to not buy any MS games and not pay for Live, right?
He's the one who promised the OP it would be overturned. If he can't do it then tell the OP and that would be the end of it.
Instead he's just ignoring the PM's.
Q
Queen of Hunting
Unconfirmed Member
thee fact he said it would be sorted earlier in the thread ? the fact he answered pms from the guy at first, but now hes been waiting over a week since and still banned, frankie isnt posting in this thread now has been ignoring his pms but is posting elsewhere on gaf. yeah the guy is just outright being a total dick
Charming.
Yes. Or at least I hope so, I'm not a native english speaker.
I have no problem whatsoever with the bannings that took place when the leaked version first appeared. That was nearly a month before the launch, when it was impossible for anyone to get their hands on a retail copy of the game.
But 7-10 days before the street date, the game has already started being shipped to retailers, and of course some broke the street date. At that moment, their "ban first, ask questions later" police should have stopped.
They're probably within their rights thanks to their TOS, but I strongly believe that this is a bad business practice. No company should treat their paying customers like that.
Oh for fuck's sake
BruiserBear
Banned
Uno Venova
Banned
Can we just ignore him this time, no one needs to take the bait that goes in circles.
who???
Ken Masters
Banned
That really sucks you're still banned, can't believe they haven't fixed it. They got your $60, they couldn't care less about you now it seems
In honor of you, I will buy a used copy of halo 4 as I'm still in the market for it
In honor of you, I will buy a used copy of halo 4 as I'm still in the market for it
Xisiqomelir
Member
Killing it.
Ken Masters
Banned
They sold 750,000 360s during Black Friday, sadly OP getting screwed likely isn't a concern for them
I'm an expert
Formerly worldrevolution. The only reason I am nice to anyone else is to avoid being banned.
Not a concern for op either. He's one of those 750k.
DangerousDave
Member
One of those 750,000 sales was to OP. A sale that happened BECAUSE MS banned his console.
From Microsoft's perspective they have no reason to unban him; he can offer no proof that he obtained it legitimately, and he has stated that he will not divulge where he got it to protect the store. So from Microsoft's perspective he either stole it (which to be clear I don't think anyone here actually thinks he did), or if not he is willingly protecting the store that broke their agreement/contract with Microsoft which would make the store subject to fines, possible legal action, etc. From their perspective this isn't an innocuous issue of someone happening to get the game early at Walmart or something like that, because of the fact he is protecting the store because he knows they should not have sold it to him and they will get in trouble, and the retailer could face possible legal ramifications.
It's a shitty situation, but since he knew going in he shouldn't have been able to get the copy he should have stayed offline :/. Frankie is a good guy who has helped people out on GAF in the past, I think what may have happened here was he assumed it wouldn't be an issue getting unbanned and overstepped his bounds in saying he would get it taken care of, and then the people who would actually make that decision said "lol no." And regardless of where you fall on this one, the OP going back out and buying another 360 and products completely vindicates Microsoft's position on this, and was about the worst thing to do in this situation.
It's a shitty situation, but since he knew going in he shouldn't have been able to get the copy he should have stayed offline :/. Frankie is a good guy who has helped people out on GAF in the past, I think what may have happened here was he assumed it wouldn't be an issue getting unbanned and overstepped his bounds in saying he would get it taken care of, and then the people who would actually make that decision said "lol no." And regardless of where you fall on this one, the OP going back out and buying another 360 and products completely vindicates Microsoft's position on this, and was about the worst thing to do in this situation.
OldJadedGamer
Banned
At the time of the banning he wasn't.