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Microsoft Removes Offline Day One Update From Website

SuicidalSteve

Member
May 26, 2010
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lock if old but Eurogamer updated their story about how to install the day one update without connecting to the interne has now changed by completley removing the files and the link itself to the page giving out the instructions.

Click

Microsoft has removed its instructions for updating Xbox One without connecting it to the internet.

The company issued Eurogamer a statement contradicting its earlier claim that the site could be used to manually update an Xbox One's firmware. The files which users could download to do so have also been pulled.

"The site was not an alternative way to take the Day One update and customers still need to connect to Xbox Live for the update," a spokesperson said. "Because of the complexity of this customer support process we've actually removed the page and we will work with customers directly to make sure they have a smooth experience."

It may be that the process was simply too difficult to explain - and would probably only have been used by a small percentage of the console's new userbase. That said, anyone who runs into difficulties now may be forced to go through Microsoft support channels to get the files they need, rather than simply obtain them from Microsoft's server.

No idea if they might change the instructions on how to apply this update but for now you are stuck with downloading the day one update online for the time being.

UPDATE:

For the record this was the step by step information that was on the site before it was taken down:

First, you'll need to find out which operating system number your Xbox One is currently running.

Press the Xbox button to return to Home.
Press the Menu button and select Settings (or select Settings on the Home screen).
Select System.
Select Console info.
Your OS version is the third row down, listed as Build number.

Next, you'll need to ready your USB drive on your computer.

Plug your USB flash drive into a USB port on your computer.
Format the USB as NTFS (USB must have at least 2 GB of space).
You'll need to select the correct OS version from Microsoft's FAQ page to be able to install it properly.
Click Save to save the console update .zip file to your computer.
Unzip the file. If you're using Windows XP, Windows Vista, or Windows 7, double-click the .zip file to unzip it.
Copy the contents of the .zip file to the root directory of your flash drive.
Unplug the USB flash drive from your computer.

Lastly, transferring the update to your Xbox One.

Unplug the network cable if you're using a wired network connection.
Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
Wait 30 seconds.
Plug the power cord back in.
Plug the flash drive into a USB port on your Xbox One console.
Press and hold the BIND and EJECT buttons, and then press Power On.
Continue holding the BIND and EJECT buttons for 10-15 seconds.
Listen for two "power-up" tones a couple of seconds apart.

If you don't hear the two power-up tones after 10 seconds, then the update has failed. If you do, the update has been successful, and the Xbox One will now restart (which may take several minutes, Microsoft warns).
 

PAULINK

I microwave steaks.
Sep 13, 2010
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Huh, so now instead of being public information, they decided it would be better to waste their time by calling support? Whatever floats their boat.
 

sangreal

Member
May 19, 2005
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I was wondering if you can even get to the menu to find out which version your console has offline

but I suspect this was taken down due to some security issue
 

TonkuySlon

Banned
Oct 11, 2013
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0
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I grabbed both last night...will try the auto process but good to know I have something to fall back on assuming that the one of the two I got will work.
 

Steroyd

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Dec 27, 2006
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Considering that the console is a brick until the patch is installed, this isn't going to make the process smoother.
 

Stone Ocean

Member
May 27, 2013
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"Because of the complexity of this customer support process we've actually removed the page and we will work with customers directly to make sure they have a smooth experience."
What the fuck? What's the complexity? Do they have to flip a switch or something?
 

Chobel

Member
Mar 26, 2013
15,673
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C'mon MS, why put those offline updates if you were not planing to let XO owners use them?
 

jaypah

Member
Nov 1, 2006
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They realllly want people to connect to their service. It's as simple as that. If they can get you connected to their service out of the box you are more likely to stay connected and a connected console is more likely to spend money on the Marketplace.

Or they did it for technical reasons, hell I don't know!
 

Tsundere

Banned
Aug 21, 2013
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So, for those of you who downloaded the files -- Will you be using those instead of going the online route?
 
Jan 12, 2008
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That file was never designed to replace the day one update. Its a recovery file in case something goes wrong. Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis. It is not a replacement for the online update.
 

Apoc87

Banned
Apr 11, 2010
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What about the people in rural areas with no internet access, that like to play the single player campaigns in shooters?
 

Marcel

Member
Feb 16, 2012
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If there are any problems getting the launch day update via the Xbox One, sitting on hold for an hour/waiting for a support ticket to be answered is a great alternative to simply getting the update yourself using the website. Yep.
 

jaypah

Member
Nov 1, 2006
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So, for those of you who downloaded the files -- Will you be using those instead of going the online route?

If I was getting one right now I would. I don't even know what the PS4 looked like pre-1.5 because I updated from a USB stick on first boot.
 

Macho Madness

Member
Aug 18, 2007
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That file was never designed to replace the day one update. Its a recovery file in case something goes wrong. Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis. It is not a replacement for the online update.

This is why I assumed it was called an "Emergency" update.
 
That file was never designed to replace the day one update. Its a recovery file in case something goes wrong. Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis. It is not a replacement for the online update.

If the update servers buckle on day one, how would one get the update now?
 
Dec 6, 2012
12,826
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Pennsylvania...
That file was never designed to replace the day one update. Its a recovery file in case something goes wrong. Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis. It is not a replacement for the online update.

Will there be a replacement for the online update on USB ?
 

MormaPope

Banned
Mar 31, 2012
13,824
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That file was never designed to replace the day one update. Its a recovery file in case something goes wrong. Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis. It is not a replacement for the online update.

Why was it put online preemptively in the first place?
 

SuicidalSteve

Member
May 26, 2010
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615
That file was never designed to replace the day one update. Its a recovery file in case something goes wrong. Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis. It is not a replacement for the online update.

Thanks Albert for your quick response :)
 

Rei no Otaku

Member
Jul 4, 2008
1,852
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That file was never designed to replace the day one update. Its a recovery file in case something goes wrong. Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis. It is not a replacement for the online update.
But why not give people the option knowing that the servers are going to take a massive hit on launch?
 

Shane

Member
Jun 16, 2013
705
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Huh, so now instead of being public information, they decided it would be better to waste their time by calling support? Whatever floats their boat.

Probably logging number calls of people that actually do need this for when they start to roll out the original ideas.
 

Hexa

Member
May 31, 2013
7,523
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What about the people in rural areas with no internet access, that like to play the single player campaigns in shooters?

Fortunately they have a product for people who aren't able to connect; it's called Xbox 360.
 

x-Lundz-x

Member
May 4, 2010
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If the update servers buckle on day one, how would one get the update now?

You wait. It's not going to be that big of a deal though. Last week the PS4 update server was fine, it was just PSN that was jacked up for about 5 hours. Expect something similar with the Xbox One launch. I'm sure you will get the update fine but logging into live, maybe not so smooth.
 

Htown

STOP SHITTING ON MY MOTHER'S HEADSTONE
Feb 19, 2008
44,007
7
0
That file was never designed to replace the day one update. Its a recovery file in case something goes wrong. Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis. It is not a replacement for the online update.

If I may ask, why not offer the real update as a downloadable file anyway?

I mean, the system is clearly no longer meant to be an online-only device, so why not allow people to get the update without connecting their console to the internet?
 

iammeiam

Member
Dec 28, 2006
10,664
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So basically:

- MS posts website with emergency recovery instructions intended to fix things if the day one update goes wrong and a console is semi-bricked.

- Internet finds it and realizes this can be used to avoid having to deal with server issues downloading the day one patch.

- MS saw that stream of the guy wih the busted PS4 who couldn't master holding one button down for seven seconds, and decides they don't want to risk the masses trying to emergency recover their console to skip the patch. Yanks page with directions and download.

I get it. MS better be damned sure of the stability of their update servers, though.
 

w00zey

Member
Jun 18, 2013
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That file was never designed to replace the day one update. Its a recovery file in case something goes wrong. Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis. It is not a replacement for the online update.

Sometimes I think you shouldn't even respond to most people here. No matter what you say it will be wrong.


*waits for the rest of the microsoft continues to fuck up and cover it up posts*