I really needa start avoiding Xbox One threads on here and elsewhere, especially since I can already predict the type of comments.
He's claiming that they weren't "hurt" because their engineers literally flipped a switch and turned off the DRM that was so integral to the console. All the bad stuff is gone (day one patch still?) so they're back to square one apparently.
MS needs to get better at how they word PR messages. He could have simply said something like:
"Our initial decisions definitely hurt us and we apologize for not fully understanding what our fans wanted. However, we've worked hard every day to try to make the Xbox One the console that will live up to our fans' expectations. We're not quite there yet, but we're getting closer every day, and our preorder numbers are showing that."
But then again MS is an American company and the words "humble" and "American" are almost antonyms.
I don't know what is so "Wow" about it. Having spent virtually all of my life in the US, that's exactly how the culture is. It's a me, me, me culture where admitting you are wrong somehow shows you are not confident, and being confident is better than being right.
They tried something new. They heard the loud minority and have changed their stance. Sometimes you try something new... it doesn't work you go back to what people wanted in the first place.
Time to let go of your anger.
Unprecedented overdelivery.
PR talk. Stahp. Just Stahp.
This is a good thing for us as the only way to fix that problem is through compelling software.
First of all, can people stop referring to Neogaf as a single entity with singular thought?
You are on Neogaf. You are defending Microsoft. Therefore Neogaf is not anti-Microsoft because you are a part of Neogaf.
Most of the answers are fine.Q: Do you feel that the overhaul youve made to Xbox Ones strategy has hurt its momentum?
A: No. And look, we remain true to our vision that we want to be wherever our consumers want us to be. We think that digital consumption patterns will change and grow over time. We think that the Cloud gives you a level of sophistication, depth and breadth that people can only dream of. And overtime more people will embrace that.
That said, we want to offer consumers choice, including physical discs and being able to do all the things that they want with those physical discs. We want to be available in any format that our consumers are looking for. Weve always been very committed to consumer choice.
Q: Why not stick with your strategy, and just try and educate consumers better on what it was you were trying to do?
A: As a business, the minute we dont listen to our customers attentively, and adapt and react in an appropriate way, then we would be in a dangerous place. I love the fact that we are reactive and agile in that way. We remain true to our vision digitally and physically and we are genuinely in an enviable position versus anyone else in being able to deliver that. I wouldnt trade places with anybody.
this really helped to prove him wrong, lol.
Didn't realize I was on Reddit.
Yea, you should probably stop flinging your anti-nationalist poop in this thread.
Mindshare, consumer/public attitudes, polls, preorder ratios, word of mouth....
Well if they have no supply issues why are they selling out of their new console well below the number of orders taken for the PS4?
I know it is anecdotal, but nearly every account a person has made inquiry about preorders has shown the PS4 to have 2 to 3 times more preorders. Zomgbbq received info from a major retailer in the UK that had hard number that showed a 2 to 1 ratio in favor of PS4. BTW the PS4 is launching in more countries. Something doesn't add up there. I own a Vita so sales are not the end all be all to me, but I do find it annoying when a company is trying to mislead people. You can't say preorders are outstanding and we are selling out, then offer preorder incentives in the form of Forza and Fifa 14, and still be so far behind Sony in preorders. Then launch in less territories and claim to have no supply problems, even though they are "sold out" and again well below PS4 orders. Again it doesn't add up, and it comes across as if they are trying to hide a problem(s).
NeoGAF is predominately pro-PS4. I don't think I am going that far out on a limb. So, it's easier to simply say "NeoGAF" as a collective, with the understanding that we are all in the pro-PS4 camp. How would I better communicate this?
I don't think there is really any indecision at all. I know myself and core group of friends are jumping over to ps4 next gen. We've been on 360 playing halo for years but Microsoft really screwed themselves this time.The role reversal from this launch to last gen is amazing. Looking at MS launch positioning and tactics for 360 the PS4 looks like the real successor to that (games first, lower price point, more choice options and media as a bonus) whereas the XB1 looks like the successor to the PS3 launch message (all in one media and entertainment hub, single box to sit under your TV, higher price but worth it, etc).
Must be driving both sets of hardcore fans mad with indecision what to do.
I'm still waiting for someone at Microsoft to say they won't bring it back, it's funny how they are avoiding that question and giving BS replies to it. Makes you think they still have same plans to get it back.
It's better to not communicate that at all. Better to just ask the question what can Microsoft do to appease the haters.
What can Microsoft do for me personally? They have to come out with the most powerful console of the generation for the lowest price and provide a wealth of first party exclusives from a wide range of genres. Then provide greater value in the non-paywall system with media apps for free.
They kinda have already...Here is what I don't understand:
How hard is it to just come out and say:
"You know what guys? We screwed up. We thought that the cloud stuff was a great idea, but we really didn't take into account the backlash we would see on our DRM policies. Bottom line we made mistakes with our business plan. So we've tossed those policies out the window ... you the consumers have made it crystal clear what you want and we are now trying to listen to that better than we did before.
Again guys we are sorry for our initial screwup, but we want you to know we will do better going forward."
They kinda have already...
http://arstechnica.com/gaming/2013/...censing-plan-was-a-little-ahead-of-consumers/
Microsoft: Xbox One licensing plan was a little ahead of consumers
They kinda have already...
http://arstechnica.com/gaming/2013/...censing-plan-was-a-little-ahead-of-consumers/
There is no evidence of this, it is all anecdotal. They are still selling more consoles than Sony in both the US and UK. The Forza/Fifa deal was obviously aimed at mainland Europe with the UK included because they couldn't justify not including them.
It's so enviable that we are going to be asked to apologize to Microsoft.
They tried something new. They heard the loud minority and have changed their stance. Sometimes you try something new... it doesn't work you go back to what people wanted in the first place.
Time to let go of your anger.
I really needa start avoiding Xbox One threads on here and elsewhere, especially since I can already predict the type of comments.
They kinda have already...
http://arstechnica.com/gaming/2013/...censing-plan-was-a-little-ahead-of-consumers/
These are the actual comments:
Most of the answers are fine.
Seems the summary makes it sounds inflammatory.
I guess I need to work on my anti-MS reading comprehension because I didnt get that at all. Oh well carry on...The quote in the title alone is insulting, the rest of the article is basically just a way of saying their customer base isn't advanced or mature enough to understand how wonderful the plans MS had in place were.
There is no evidence of this, it is all anecdotal. They are still selling more consoles than Sony in both the US and UK. The Forza/Fifa deal was obviously aimed at mainland Europe with the UK included because they couldn't justify not including them.
There is no evidence of this, it is all anecdotal. They are still selling more consoles than Sony in both the US and UK. The Forza/Fifa deal was obviously aimed at mainland Europe with the UK included because they couldn't justify not including them.
To some extent, Penello says, he understands when some people say they don't completely trust Microsoft following its reversal on Xbox One licensing. "I think over the last couple of years, we were focused on those new customers coming in, and I think we lost touch a little bit with the core gamers," he said. "My joke internally is our relationship with the core gamer is like your best friend whose phone calls you didn't return until you asked him for $500.' I think it's fair feedback. I think it was a wake-up call for the team."
At the same time, though, he admitted to some frustration that customers haven't given the company more credit for actually listening and changing things for the better. "I'm more surprised that [feelings of mistrust are] lingering now than that they lingered [after the announcement]," he said. "We had seen that people had been concerned about when it was rumored to be happening, so I sort of wasn't surprised [when it was announced]. But then when I changed back, we were like, 'Hey, we did it, we listened, we're with you,' and now everything we say gets criticized."
Penello also expressed frustration at the way Microsoft was getting treated by the press and observers when compared to a certain unnamed competitor. "I do feel like there's more scrutiny on what we do than on what our competitors are doing," he said. "We have been more transparent, and through that transparency you get to see the sausage getting made. You get to see the warts. Things that the other guys are getting away with is mind-boggling to me."
In what way are they worse off? Have they not sold out their new console in both the US and UK whilst continuing to dominate the sales charts?
What else can they do at this stage?
I'm still waiting for someone at Microsoft to say they won't bring it back, it's funny how they are avoiding that question and giving BS replies to it. Makes you think they still have same plans to get it back.
Just in:
Bad is now Good!
This is cute. If it was a loud minority then why the pre orders did not reflect that? MS changed their anti consumer policies because very few people wanted to buy that anti consumer piece of shit prior to the policy shift. It was a clear majority, and MS´s policy change reflected that very clearly.
does it stress you out?
How can you say there is no evidence of the PS4 outselling the Xbox One, then turn around and say the Xbox One is selling more consoles than the PS4?
Do you even understand what you are saying? lol.
Did you read what I was replying to?
There is no evidence that the PS4 has more preorders in the UK/US than the XB1.
Separately in the UK/US MS are still easily outselling Sony, so there is no mind-share issue, people haven't stopped buying Xbox.