My PSN account was hacked three weeks ago.
It had a unique password but it did not have two-factor-authentication.
The hacked enabled TFA after stealing the account and used this to gain full control. The hacker was even able to phone support and claim to be the account owner and switch all the details back to himself, and the hacker was bragging about this by trying to contact me through social media and offering to sell my PSN account.
After many hours of phonecalls with PS Support I was able to get the account suspended and I was assured the case would be escalated, but it has been three weeks and Sony are being useless. I have had to send my passport photo to them four times and one time they even asked me to send an ID with 'a correct date of birth'... as though I have several different passports handy?
The hacker was also able to steal my Twitter account because this was connected to my PSN account, allowing me to tweet screenshots. I have since been able to regain access to my Twitter account, with a long process of sending passport photos and lots of other info.
Has anyone here been hacked on PSN before? How bad was the process of it being fixed? Did you ever regain access, or should I just sell my PS4 and give up on thousands of pounds of PS software over the last decade?
It had a unique password but it did not have two-factor-authentication.
The hacked enabled TFA after stealing the account and used this to gain full control. The hacker was even able to phone support and claim to be the account owner and switch all the details back to himself, and the hacker was bragging about this by trying to contact me through social media and offering to sell my PSN account.
After many hours of phonecalls with PS Support I was able to get the account suspended and I was assured the case would be escalated, but it has been three weeks and Sony are being useless. I have had to send my passport photo to them four times and one time they even asked me to send an ID with 'a correct date of birth'... as though I have several different passports handy?
The hacker was also able to steal my Twitter account because this was connected to my PSN account, allowing me to tweet screenshots. I have since been able to regain access to my Twitter account, with a long process of sending passport photos and lots of other info.
Has anyone here been hacked on PSN before? How bad was the process of it being fixed? Did you ever regain access, or should I just sell my PS4 and give up on thousands of pounds of PS software over the last decade?