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Nintendo responds to DS Lite "cracking" issues

L

Lhadatt

Member
NeoGAF = 0.02%

nelson.jpg
 
C

cybamerc

Will start substantiating his hate
biggreenmachine said:
Then why is it the left hinge that cracks and not both?
Click to expand...
I think the mechanism that locks the top screen in place when opened is placed in the left side.
 
P

_PsiFire_

Member
Frankfurter said:
So out of the 593,000 sold Nintendo DS Lite in the USA since the end of June, there are ... 118.6 with that problem. ~20% of the people with that problem are probably GAF members :lol

Edit: Oh, it's less than 0,02%. Perhaps more like ~110 units.
Click to expand...
Your math teachers must be proud..

2% of 593,000 is 11,860 units.

EDIT: Nevermind.. They said .02% - I'm retarded.
 
Norse

Norse

Member
So, is Nintendo charging $50.00 to fix the cracked units? If so, why doesnt the warranty cover this? The ds lite just came out. If this were a MS thing, this thread would be 10 pages already and filled with flaming rants.
 
T

TiVo

Member
Norse said:
So, is Nintendo charging $50.00 to fix the cracked units? If so, why doesnt the warranty cover this? The ds lite just came out. If this were a MS thing, this thread would be 10 pages already and filled with flaming rants.
Click to expand...


NDS Cracked Hinge with FREE REPAIR > 360 Freezing, Lockups, Overheating, Scratching of Discs with $125 repair charge.
 
D

Decker

Member
so far i have seen only white DSL with that crack, is it possible they use different plastic for other colours?
 
M

Mr_Furious

Member
I'm as anal as it gets when it comes to caring for my things. System abuse is not the cause of this defect. It's cheapo plastic.
 
M

marvelharvey

Member
James-Ape said:
what is the deal in Japan? can i get it fixed here?
Click to expand...
My thoughts too, I woke up this morning to discover that I have joined the 0.02%. Time to find my receipt and 'returning electronic goods' phrase book.
 
J

jj984jj

He's a pretty swell guy in my books anyway.
That's a few days old, a direct feed version is up on G4's website. I was laughing when he had to try so hard to break more than the hinge.
 
V

Vaandaviii

Member
flipping_heck said:
Nintendo are replacing the cracked ones for free anyways, so everyones happy.
Click to expand...

Nope, Nintendo is replacing them for 50€, at least where I live. Even with the warranty being 2 full years by law.
 
B

BigGreenMat

Member
Wario64 said:
http://www.youtube.com/watch?v=VCYiJk9JgbQ
Click to expand...

You can tell that DS lite was pre broke. THat little wuss could in no way break a DSL so easily. That said I think a lot of people are only whining because this suddenly came to light. Is this little defect at all a problem when it comes to the function of the machine? If not then I don't see how Nintendo is responsible. It is like people whining the touchscreen got scratched or the finish. Now if it causing the hinge to not work or anything else then I understand.
 
J

jedimike

Member
Has anyone got their's fixed or replaced for free from Nintendo? I noticed today that mine is broken. Same deal... White unit, left hinge. My care factor at this point is very low because it's only cosmetic. However, I don't think Nintendo should get a free pass.
 
Z

ZeoVGM

Banned
someone do the math.

how many people out of those who bought it so far (the latest numbers we know) is 0.02%? :p
 
E

evolutionseed

Member
I had the cracked hinge on my DS Lite. I took it back to Target three months after the original purchase date, and they gave me a gift card to purchase a new one. So yeah, if you bought it at Target good chances are you can get a new one. Other than that your probably out of luck.
 
C

Cronox

Banned
Oh it'll crack eventually. I take very good care of my DSL, but the crack has started and will probably slowly move until it meets the other side of the hinge in a few months.

Only noticed it about a month ago too.
 
E

EternalDarko

Member
This issue limited to the US?
Cos i don't even take care of my Lite, i've even dropped it once and there's been no problems at all with it. UK since launch btw.
 
S

SpoDaddy

Member
quadriplegicjon said:
yeah.. what are the odds of units that are constantly manhandled by kids are cracked???

:p
Click to expand...


Point taken, but the cracks are all in the same place. That means A) it's not solely due to "manhandling" and B) it's clearly more than .02% of DS Lites.

Has anyone had a crack in their DS lite that effects their use of the system?
 
D

darscot

Member
I'm pretty sure Nintendo said they had .02 complaint rate. Considering 99% of the people that have a cracked unit didn't know it untill the story broke the number sounds about right.
 
S

scofield

Member
i've noticed that some people open their ds to the point where it's flat. if you just open it, and let it go, it stops at a point... with the screen tilted a little towards you still. you can force it a little bit further than that so it's flat. do the people with cracks do that with their ds? i'm afraid to do that, someone did it to my ds and i panicked lol
 
S

SpoDaddy

Member
scofield said:
i've noticed that some people open their ds to the point where it's flat. if you just open it, and let it go, it stops at a point... with the screen tilted a little towards you still. you can force it a little bit further than that so it's flat. do the people with cracks do that with their ds? i'm afraid to do that, someone did it to my ds and i panicked lol
Click to expand...


I think it just cracks from use, not due to one specific motion. Not that I have any answers, I'm as clueless as everyone else about this problem and it's derailed my plans to get a Black Lite.
 
M

M3wThr33

Banned
The Nintendo Service Center is stating that soon they're going to stop offering free replacments. It's a cosmetic issue.
 
S

scofield

Member
M3wThr33 said:
The Nintendo Service Center is stating that soon they're going to stop offering free replacments. It's a cosmetic issue.
Click to expand...
maybe they should look at the lineup of people in japan, waiting for a black ds, playing on their white ds, before they decide cosmetics are not important/deal-breaking :)
 
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