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No Man's Sky Collecter's Edition still has not shipped to customers
- Thread starter sazzy
- Start date
Rocky Raccoon
Banned
iam8bit has always been terrible at fulfilling orders in my experience. REZ: Infinite keeps slipping further and further, so this isn't the least bit surprising.
Also, this is inaccurate. I was able to have my REZ: Infinite order canceled upon hearing about the original delay. All it took was a single message to their support and they canceled it on the spot.
Also, this is inaccurate. I was able to have my REZ: Infinite order canceled upon hearing about the original delay. All it took was a single message to their support and they canceled it on the spot.
afternoon delight
Member
This company delays nearly if not every product they release by months, they have no concept of planning or quality assurance. Amateur league seller and producer with good products but a nauseating way of doing business.
From what I understand no, there are no refunds after fourteen days. And refunds only come in the form of store credit if I remember correctly which is naaaasty.
Grim Patron
Member
Bruh this is all on iam8bit. I know its the in thing to shit on anything NMS these days but look at Rez and basically everything they release ever.
Rez is even more baffling, as it's just the game. Well, I've learned my lesson. Rez is the first and last thing I'll order from iam8bit.I blame iam8bit.
Same thing with REZ:
Original.
Outrun
Member
I am humbled....
UserDoesNotExist
Member
I was wondering the same thing. Chargebacks exist exactly for this reason.
Kai Dracon
Writing a dinosaur space opera symphony
I didn't realize this hadn't shipped.
Um. It's almost like an intentional joke at this point.
Um. It's almost like an intentional joke at this point.
Sho_Nuff82
Member
"Can't" and "won't' are very different things. If you do a chargeback and contact the better business Bureau, what are they going to do? Whine about how you took the money back for am item they never delivered?
Unbelievable the scams people put up with.
Unbelievable the scams people put up with.
Totally, No Man's Sky is easily the GOTY and will be GOTG once the mega patch is released.
CharminUltra
Member
The way I see it, if you can just cancel the preorder and get a refund, they are actually doing you a favor 
It's in their policy on the site to only offer store credit, is that what they did for you?
Isn't there anyone willing to sue them?
afternoon delight
Member
I use PayPal for this very reason. But I imagine you can chargeback and they'll ban you from the store based on their principles.
I managed to cancel an order after three weeks of eight emails sent and I only heard after the last one. I was livid, couldn't believe I didn't get a single response til then. To cancel a pre-order!
WELP! If you go to their Facebook page this person just got a partial refund by threatening a FCC claim regarding Online Transactions. :lol wow.
I managed to cancel an order after three weeks of eight emails sent and I only heard after the last one. I was livid, couldn't believe I didn't get a single response til then. To cancel a pre-order!
WELP! If you go to their Facebook page this person just got a partial refund by threatening a FCC claim regarding Online Transactions. :lol wow.
Rocky Raccoon
Banned
I remember there being a thread on Reddit about Steam users getting refunds on NMS after 2 hours of playtime.
After a few days, Steam stopped giving out refunds. I feel sorry for those who didn't like the game, but couldn't get a refund. Chargeback against Steam will result in your account getting banned or something.
After a few days, Steam stopped giving out refunds. I feel sorry for those who didn't like the game, but couldn't get a refund. Chargeback against Steam will result in your account getting banned or something.
Quick Mustard
Member
Fuck that shit.
For a start, you can dispute the store credit bullshit, as far as I know they cant legally withhold your money from you and turn it into store credit.
Dispute the transaction with your card provider / merchant.
Tell them you want your money back, they havent held up their end of the agreement and have delayed the product several times.
Not exactly the same (Rez buyer here) but honestly Its not a huge problem for me. If I was concerned with getting the game day One I would have bought it digitally. Were talking about collectors items. As long as I get mine Its all' good.
Would like to get a price discount out of this of course, since they actually announce a date and missed it.
Would like to get a price discount out of this of course, since they actually announce a date and missed it.
The Dude
Member
Triggerhappytel
Member
Pretty sure it is, at least by European consumer laws.
Ok so I was able to finally get a refund sorted on my Explorers edition, so it seems they are willing to refund peoples purchases despite what others have said in this thread. Below is the mail response from them...
Hello R0n1n,
Thank you for your inquiry about a NMS EE refund. We are able to refund you for the cost of the NMS Explorer's Edition, minus the cost of game code which you have already received.
This refund totals $90USD + shipping
In order to process your refund, please provide the following required information in a separate email with the subject header:
NMS REFUND REQUEST: Order #(your order number)
Your name
Your order number
The date you made your purchase
The shipping paid
A paypal address to send the refund to
Once this information is received, please allow 7-14 days for your refund to process.
We know that this has been a really frustrating process for you - it has been a really frustrating process for us as well, with production happening overseas and out of our hands. This experience has been massively deflating for us as a company as well, because we are good people with good intentions. Fortunately, it has also taught us the valuable lesson that not having direct control over production or good communication from our production partners creates massive problems with the people we truly care about - our customers.
We sincerely wish that the NMS EE production had gone more smoothly (and quickly).
Now that the ships are making their way across the oceans to us in LA and London, we are feeling some sense of relief, but we are keenly aware that this provides little consolation to you. Please know that we have made an earnest pledge going forward, to do better for you, and for everyone like you, who puts their faith in iam8bit's ability to make cool stuff and to deliver it on time.
iam8bit
Hello R0n1n,
Thank you for your inquiry about a NMS EE refund. We are able to refund you for the cost of the NMS Explorer's Edition, minus the cost of game code which you have already received.
This refund totals $90USD + shipping
In order to process your refund, please provide the following required information in a separate email with the subject header:
NMS REFUND REQUEST: Order #(your order number)
Your name
Your order number
The date you made your purchase
The shipping paid
A paypal address to send the refund to
Once this information is received, please allow 7-14 days for your refund to process.
We know that this has been a really frustrating process for you - it has been a really frustrating process for us as well, with production happening overseas and out of our hands. This experience has been massively deflating for us as a company as well, because we are good people with good intentions. Fortunately, it has also taught us the valuable lesson that not having direct control over production or good communication from our production partners creates massive problems with the people we truly care about - our customers.
We sincerely wish that the NMS EE production had gone more smoothly (and quickly).
Now that the ships are making their way across the oceans to us in LA and London, we are feeling some sense of relief, but we are keenly aware that this provides little consolation to you. Please know that we have made an earnest pledge going forward, to do better for you, and for everyone like you, who puts their faith in iam8bit's ability to make cool stuff and to deliver it on time.
iam8bit
Haunted
Member
That's not acceptable.I blame iam8bit.
Same thing with REZ:
Wonder if companies will even want to do business with them in the future.
NoKisum
Member
I blame iam8bit.
Same thing with REZ:
Did Mizuguchi even get his copy? He said that was the reason he made the deal with iam8bit in the first place.
Patrick S.
Banned
I wonder if these will be somewhat valuable down the line.
You are?
comshoplesce
Member
refund peoplee. preowned is around 20$ now.
Shao Kahn Brewing a Stew
Banned
Exactly. Seems like they're being shipped from China and will take another 30 days for the shipping container to arrive, and then be stuck furthermore during christmas shipping bonanza. Clearly they had production issues there with no direct involvement with it.
I would refuse purchasing them. Do a chargeback. Say its been 2 months. These won't arrive until January 2017!
Brian_FETO
Banned
I'm surprised iam8bit is this bad. I've seen people disparaging them on here before but when I got the Hotline Miami 2 special edition it arrived a week before the game itself
Really sucks for those who've bought stuff, sorry to hear
Really sucks for those who've bought stuff, sorry to hear
Devs who do deals, with exclusivity no less, with these people on a friendship basis really should reevaluate their business. For Rez, there would have been countless better alternatives for physical distribution that would have gotten the job done by now. I would imagine that there are several small distributers in Europe that would have loved to put Rez into retail.
Zomba13
Member
Yeah, still waiting on the little NMS ship. This is definitely my biggest gaming regret in some time. Stupid hype. I still think the ship is cool and it'd be nice to have on my desk or shelf but it's not worth that price and the further away from the games launch it gets the less and less I care. Really sucks I can't get a refund because I redeemed the game code.
Just want to add that "late june" was the first delivery date they promised to delivery on, its now 6 months delayed
https://web.archive.org/web/2016030....co.uk/products/no-mans-sky-explorers-edition
If you are within EU you probably have the laws on your side to cancel your pre-order if they failed to delivery
https://web.archive.org/web/2016030....co.uk/products/no-mans-sky-explorers-edition
If you are within EU you probably have the laws on your side to cancel your pre-order if they failed to delivery
XANDER CAGE
Member
iam8bit's business practices are really, really bad. It's one thing to have issues with a product, but this is becoming a consistent pattern. Their vinyl products (besides being absurdly overpriced) have suffered huge delays more often than not.
It really just feels like they bite off way more than they can chew.
It really just feels like they bite off way more than they can chew.
StalkerUKCG
Banned
Who even wants it now
Dreams-Visions
Member
maybe collectors? not every day you get to say you own the rare collector's edition of the biggest flop in the last 20 years (if not the entire history) of gaming.