Always more than one way to look at a situation
If you are in Phil Spencer's camp then yes games as service model works well if you ignore the top 3, as majority of the games dominating that list are the more mp focused online games, especially on the Xbox platform.
But then if you are in the sp camp and look at Persona or Zelda or even Horizon, they are successful, maybe they won't mint money a year later but as of right now they are successful in terms of critics and players alike. They have sold well and push console sales as proven by Zelda. This is something outside of Microsoft's philosophy but then again they want to focus on their comfort zone which is online multiplayer games. Always has been and I doubt they will ever get out of that position.
Not wrong either way