shacklesmcgee
Member
There was only two? I had assumed more, as otherwise good lord that is a very small sample size to claim a problem and make a big deal out of
-
Hey, guest user. Hope you're enjoying NeoGAF! Have you considered registering for an account? Come join us and add your take to the daily discourse.
People accidentally buy stuff on PS4; Sony does not offer refunds
- Thread starter toythatkills
- Start date
There was only two? I had assumed more, as otherwise good lord that is a very small sample size to claim a problem and make a big deal out of
googleplex
Member
This is bullshit. You have to verify each PSN purchase twice before it goes though. Its completely the OP and Sony has no blame in this at all.
Anti-consumer my ass.
Download something from the PS store, and while you wait play some Dark Souls 2. Doesn't seem like a farfetched situation to me.
The DS4 is compatible with the PS4, bluetooth devices, and devices that accept generic USB input. So people that use it with the PS3 are using it as intended.
And as a consumer I would like to see Sony implement a variety of features and policies that their competitors in the digital space have already enacted that protect against these sort of situations.
I was thinking the same thing.
Im sure its just a very agitated handful of people that are trying to make this sound like some huge flaw in the system and painting Sony as the bad guy when its such stupid common sense to make sure the DS4 you are trying to use on PS3 isn't still active on your PS4.
Screen shots? Like picture quality or negative KDR?
Yeah no, I think there are only two reports (at least in the OP and I haven't seen any more in here). This is clearly extremely isolated. I don't think the Dark Souls connection has anything to do with it other than there are a lot of people turning on their PS3s again for the game that just released this week.
One. The second guy in the OP still had to call customer service.
No. I mean like there is literally a section where they ask you why you are asking for a refund, and there is a drop down menu with the option 'Its not fun enough' that you can select.
The only thing I think needs to happen is that password input is an Opt-Out, instead of an Opt-In. Then again, I bet we would eventually come up with one or two people that go, I accidentally typed in my full password and bought a game... I'm serious.
Does he mean it as a noun or an adjective? I admit, "couple" would be a better usage of words, but he's not wrong, in using "multiple".
Bojanglez
The Amiga Brotherhood
I can vouch for how crap Sony Entertainment Network's customer service can be. I am trying to find out why I had 3 subscriptions to Music Unlimited associated with my account and why after I purchased a 3 month subscription (at a set price) they decided to then create a full £9.99 a month subscription and take money out my account.
Even if it was stated that the 3 month access would turn into a full subscription (a point that I dispute). You would think that as I emailed them seconds after the payment was taken saying that I did not want to subscribe, they would simply cancel it and refund my account. I spend hundreds of pounds a year on the PSN store and they are willing to risk pissing off a loyal customer for the sake of £9.99
For me it's not even about the money, they can give that to charity or something, but I am disgusted by the templated emails I receive. It gives me no confidence that they are a company I want to invest thousands of pounds with this gen on buying all my games digitally (which I had been doing on PS4).
I have had to deal with customer services from other companies (such as Amazon) and they could not be more helpful. I know that when I spend money with them, there is a human being on the other end if I have an issue.
Even if it was stated that the 3 month access would turn into a full subscription (a point that I dispute). You would think that as I emailed them seconds after the payment was taken saying that I did not want to subscribe, they would simply cancel it and refund my account. I spend hundreds of pounds a year on the PSN store and they are willing to risk pissing off a loyal customer for the sake of £9.99
For me it's not even about the money, they can give that to charity or something, but I am disgusted by the templated emails I receive. It gives me no confidence that they are a company I want to invest thousands of pounds with this gen on buying all my games digitally (which I had been doing on PS4).
I have had to deal with customer services from other companies (such as Amazon) and they could not be more helpful. I know that when I spend money with them, there is a human being on the other end if I have an issue.
Proof of him getting his refund fron EA, cus a bunch of Gaffers didn't believe he was going to do so.
manueldelalas
Time Traveler
They should get a refund. Anti consumer GAF is something I never expected to see, there's always one or two, but this thread is mind blowing.
Sony should offer a refund, since the customer had no intention of buying the game. It's an officially supported feature that's implemented in a crappy way.
Also, fix this crap Sony, it's not that hard.
Sony should offer a refund, since the customer had no intention of buying the game. It's an officially supported feature that's implemented in a crappy way.
Also, fix this crap Sony, it's not that hard.
At that point I wouldn't be against Sony. They took steps that reasonably protect consumers and themselves.
You can't connect your DS4 to your PS3 with bluetooth afaik. Its a generic controller in the eyes of the PS3.
Thanks for not reading the thread. This is not anti-consumer bullshit. Its also not an officially supported feature. Officially recognised as possible, maybe. But not officially supported.
What's to fix? Password your PSN so you need to put in a password to finalize payment.
Also pay attention/test shit when using controllers meant for one console on another! I would have at least once tested to make sure it isn't active on both before proceeding.
So do you want them to take out the DS4 controller support out of the PS3, or do you want them to take out the charge on any USB port out of the DS4 controller?
Read the OP, couldn't help but laugh. Yeah, I don't see Sony offering refunds for this. Especially since they have offer a confirmation screen twice I think asking if you are sure if you want to buy the product. Sucks, but just eat it and move on. This isn't anti-consumer or any other word being thrown around. More like lesson learned.
It''s anti-consumer to not allow refunds at all, especially in the content hasn't been downloaded. Sony deserves far more shit than it gets for it's policies.
By much less frequent you mean...once?
In the case of them buying things and it's not even close to Sony's fault? Sorry I don't see this as some consumers rights issue, more like consumer ignorance.
The thread has shown that they do allow refunds for a variety of reasons, including reasons has versatile as the game was ugly and accidentally clicking twice on a subscription. Aside from that, the PlayStation 4 starts downloads automatically.
Deuterium
Member
I have to assume the video output of the PS4 was not displayed on his television, when he is playing his PS3. They must be connected to different television inputs/HDMI connections.
Cbajd5
Member
Why are people saying that the DS4 isn't officially supported on the PS3?
There's an official support article informing user how to use the DS4 with the PS3...
There's an official support article informing user how to use the DS4 with the PS3...
Read the topic, we have listed our reasons thousands of times.
NullPointer
Member
For its general policies regarding refunds, definitely. For this problem in particular, probably not imho. If something isn't officially supported (though I guess an argument can be made - still seems tenuous), you're taking some risk in using it.
Yes, and now they're going to take it away because now it's costing them money.
This is why we can't have nice things.
Yes you can make the argument that the user should have been more careful/had a password/or whatever. But don't be giving me that shit that he's not using it as designed. Yes he is, he's using it as a generic usb controller something which it DOES support and something which Sony have even fucking said is possible.
Do Sony straight away NEED to give him a refund ? No they don't but there's many things they could look at such as the time taken from purchase to getting into contact with support. It doesn't need to be black and fuckin white, not every situation is or has shown to be. It shows good will from the company and keeps the customer happy, someone who owns both a PS3 and PS4 and will very likely buy software for both machines retail and downloadable. I'd call it having a bit of tact but I guess I'm just genuinely surprised by the number of people who go 'Stupid prick, his own fault, tough' with no empathy or sympathy whatsoever. Then again I shouldn't be shocked really, this is GAF afterall.
I've received more than one refund from Sony on digital content that I chose to buy. So I can't give them shit when they helped me out in a timely manner. I am sure they would refund these things but I can't put blame on Sony either for all this.
As someone just posted: https://support.us.playstation.com/.../5090/~/use-dualshock-4-with-ps3-or-computers
You mean you have to hit X twice without moving the cursor at all? Calm it down buddy.
Resident_UA
Member
Really 19 pages?! All you have to do is keep trying different costumer reps. I had no issue getting refund on PSN.
manueldelalas
Time Traveler
I read the first two (4) pages, if it is recognized (not maybe, it's recognized, fact), it's supported, and fixing it shouldn't be hard at all.
I don't care about the technical details, that's Sony's problem.
And it's anti consumer to not offer refund, consumers didn't intend to buy those games at all, what's the problem with a refund? Shitty answer.
Air Zombie Meat
Member
The guy who's nephew accidentally bought a game got a refund, why shouldn't these people?
Because it's something so randomly idiotic that it actually took this long for someone to try it.
This incident makes me realize multiboxing is now possible with a console game.
It will be funny to see when someone utilizes this to have 2 characters act as one in multiplayer games.
Sony can't even declare it as a bannable exploit since they have to pay for a game twice to have access to 2 characters to pull this off.
It will be funny to see when someone utilizes this to have 2 characters act as one in multiplayer games.
Sony can't even declare it as a bannable exploit since they have to pay for a game twice to have access to 2 characters to pull this off.
The guy was dodge-rolling a boss when this confirmation screen came up.
Any cross gen, shared population multiplayer games?
EmptySpace
Banned
you mean through origin? psn has what, tens of millions of customers?
make a thread about it and see people from here and lurkers abuse it. it's not popular enough to be abused.
SwiftDeath
Member
Hmm that sucks but it's not too surprising from Sony's end. It's a bit like what does a company do if a customer says their 6 year old nephew buys something by accident on PSN. You have to trust that the customer themselves don't simply regret their purchase
Maninthemirror
Banned
The evidence
How do you buy something accidently when you play on another system. Sony would be suspicious for fraud
facepalm007
Member
Just tried this out, and yeah it controls two devices at the same time. But I wasn't able to control the PS4 if I turn off the DS4 on the PS4 first before plugging it in to the PS3.
TimeEffect
Member
Turn on password requirement when purchasing.
Better yet, press the power button on PS3 as opposed to pressing it on the DS4, and refrain from touching the PS button on DS4.
Seems like a very, very hard mistake to do successfully, so I have to imagine it's just one or two people who have actually done this and bothered to ask for refunds?
Better yet, press the power button on PS3 as opposed to pressing it on the DS4, and refrain from touching the PS button on DS4.
Seems like a very, very hard mistake to do successfully, so I have to imagine it's just one or two people who have actually done this and bothered to ask for refunds?