Could you please describe what happened last night, when you first set up the console?
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PS4 Hardware Troubleshooting / Q&A Thread
- Thread starter Y2Kev
- Start date
Could you please describe what happened last night, when you first set up the console?
I'm not having the BLOD, but I'm going to try another HDD now and see if that fixes any of my issues,
I got the console at about 3:30, but I didn't have a chance to hook it up until about 7:30. I hooked it up, and everything started up normally. I did the upgrade to 1.50 (using the network), and then walked through the initial setup process. Everything was fine up to this point, but I hadn't tried a disc yet.
After the setup, I went to put in Killzone, and the disc drive wouldn't accept it. The motors that pull in the disc would stop after the disc was about a quarter of the way in. I'd then have to manually pull the disc out because the eject button would just beep (like there was no disc inside) when you pressed it. I also tried Knack; same thing.
I tried entering safe mode and resetting to defaults; no luck. Then, I tried orienting the system vertically - this actually fixed the disc insertion problem! I was able to put the system flat again, and disc insertion worked fine, but I had a new problem - the drive was never spinning up to read the disc. No icon on the main screen, nothing in my library - nothing. I fiddled around for a few minutes but nothing made any difference. So, I downloaded and played Resogun for a little while, put the system in standby mode, and left it until this morning (when I planned to call Sony).
This morning, I brought the system out of standby. The strange part is that the system made the disc eject noise for about 5 seconds or so while doing it. When the system was running, I popped in a disc to check it before calling Sony up, and it worked. I loaded and started Killzone and Need for Speed without any problems.
Insane Metal
Member
Straightballin
Member
Ok so I was getting the flashing blue lights and was able to get into safe mode a few times and eventually got back to the set up screen and then it froze. Was not able to get back into safe mode last night. I went to bed and this morning tried turning it on and it just worked. Dont know how long its gonna last.
>_> that's 2 people now.
I wouldn't be surprised if Sony has 1.51 out within a week. My firmware experience has been ok this far.
Have you tried entering safe mode and factory reset?
fastford58
Member
Come on now....
This was the original message:
The page now just says this:
https://help.ea.com/article/sony-playstation-4-update-1-5-instability
I mean let's be honest, I'm not expecting EA to just put that message up there without thinking, so I'm guessing there's some truth to it being update related.
So, I initially thought that I was gonna have one of the good systems. I had been playing my ps4 that I got from amazon with no hiccups and no problems for hours on end. All of a sudden when I'm on the home menu about to start another session of resogun the screen goes black and there's this loud and long continuous shriek. Since then, can't even boot into safe mode. 
I'm going to try to go to my local sony store and see if they can replace my system. Let's hope they have some extras left. Fingers crossed
I'm going to try to go to my local sony store and see if they can replace my system. Let's hope they have some extras left. Fingers crossedObviously these ps4 where just tired from a long business trip, they just wanted to catch some sleep.
For the people having problems, turn off the console and get some rest.
Iv imported from the US, Amazon.com, expect to see it in the UK on Tue 19th Nov
Also have another PRE-Order for a killzone megabundle on the 29Th Nov at GAME UK
Im kind of lucky that I have 2 consoles at launch to ensure I have a working one. (If both work, I will be selling one to a guy in work for cost price, non profit)
I am concerned though that it will be DOA, the amazon one atleast... I have 3 queries though
#1 Is there a chance the Euro PS4 (altho same design etc) Will be a better build quality as its a later batch
and
#2 If my Amazon.com Console is DOA, I presume I dont need to send it back to the US? (unless its for a full refund) - I can just send to Sony for repair?
#3
ORRRR would I be able to swap my Amazon 1 into the GAME shop box and have them refund, at no difference to them?
Also have another PRE-Order for a killzone megabundle on the 29Th Nov at GAME UK
Im kind of lucky that I have 2 consoles at launch to ensure I have a working one. (If both work, I will be selling one to a guy in work for cost price, non profit)
I am concerned though that it will be DOA, the amazon one atleast... I have 3 queries though
#1 Is there a chance the Euro PS4 (altho same design etc) Will be a better build quality as its a later batch
and
#2 If my Amazon.com Console is DOA, I presume I dont need to send it back to the US? (unless its for a full refund) - I can just send to Sony for repair?
#3
ORRRR would I be able to swap my Amazon 1 into the GAME shop box and have them refund, at no difference to them?
I got an amazon one, running 1.5. I was getting some weird flickering issue. I wanted to move my ps4 to a different spot in my setup anyway so I did and it seems fine now. It's a different Hdmi cable now (amazon basics) but I haven't had a problem yet. I'll see how it is when I get home today.
I sure hope so but it's really unknown.
What do you mean flickering? Did your system ever completely shut off?
Crimson_Fate
Member
There has been reports on amazon of a missing pin in the provided HDMI cable which caused no display so that could be the cause of the flickering issue as well.
Did that, starts now, and back to the original problem of it not staying the hell on.
I've seen this on PC's before and was wondering if its a similar thing.
Might be worth people with issues unplugging the consoles waiting 30-60 minutes and trying again.
try disconnecting everything, let it rest for a few minutes, reconnect and try again.
mordecaii83
Member
So I just booted up some NFS and was playing it on my Vita... I noticed in the background in the desert area that there was a lot of graphical glitches, missing textures, flickering shadows, etc...
I uninstalled the game from the HDD and am reinstalling it now, but I'm worried it could be indicative of a failing GPU portion of the processor... Will report back in a bit to let you know if the issue is fixed.
Whew, uninstalling the game and installing it again fixed the issue. My PS4 is still going strong...
Edit: I do think the firmware is causing some issues and at least some of the problems people are experiencing aren't related to the hardware.
This is from a cold boot, but I just called my local sony store and they agreed to replace. But thanks for giving me that tip about initializing, that restored my faith for a while. I'm gonna head out to the store to get the new package.
Dead Prince
Banned
Still waiting for
MY PS4 DIED, I AM TRYING TO LIVE TO TELL MY STORY
thread....
http://neogaf.com/forum/showthread.php?t=716735
RadarScope1
Member
Separate threads for those with working and non-working machines might indeed be a good idea. I have a working machine and a question about headphones.
Are we supposed to be able to just plug any old pair of headphones into the controller jack and hear all game audio that way? I tried doing this with KZ and nothing happened. No option in the setting for headphone audio, either.
Are we supposed to be able to just plug any old pair of headphones into the controller jack and hear all game audio that way? I tried doing this with KZ and nothing happened. No option in the setting for headphone audio, either.
InVinoVeritas
Member
I've got an update on this today. Amazon replied, they can do a refund, but not a replacement (since they don't have any in stock), or they can offer me a 10% ($40) credit and let me keep it. The PS4 works fine, so I'm tempted to take the credit, but I know that crack is going to bug me...
So I set my PS4 up last night and played about an hour of Killzone. I had to get up early this morning and went to eject the disc. Well I couldn't find the eject button, so I just assumed I was an idiot and checked the manual. I touched where it said to and still nothing.
That's when I noticed this:
It looks like they forgot to give me an eject button. It couldn't have broken off. I've only had it in my living room and searched the carpet and the stand I have it on as well as the box. On top of that like any new console, I was babying it, and it wasn't dropped or anything. There also doesn't seem to be any broken plastic around where the button should be.
That's when I noticed this:
It looks like they forgot to give me an eject button. It couldn't have broken off. I've only had it in my living room and searched the carpet and the stand I have it on as well as the box. On top of that like any new console, I was babying it, and it wasn't dropped or anything. There also doesn't seem to be any broken plastic around where the button should be.
Angelcurio
Member
I'm in the same boat as you, my console will arrive to Dominican Republic on monday from the courier company which received it from Amazon Orlando, and i'll have to pay about 140USD for customs, so in the case it were DOA I'd have to pay to send it back and pay customs again.
It would kind of flicker white almost, seemed like only half the screen too sometimes. Sound would usually cut out when it happened too. I probably played for another 45 min to an hour with no issue really. I'll see how it holds up when I'm home later.
hard to say, but surely not isolated cases. The HDMI issue is the most repetitive one, then you have the software problems (firmware 1.5) and then some other isolated cases like the guy without a button or the other one with dead fan.
man lol. i should be feeling bad about this and i hope Karma doesn't get into me with my future console but that was funny.So I set my PS4 up last night and played about an hour of Killzone. I had to get up early this morning and went to eject the disc. Well I couldn't find the eject button, so I just assumed I was an idiot and checked the manual. I touched where it said to and still nothing.
That's when I noticed this:
It looks like they forgot to give me an eject button. It couldn't have broken off. I've only had it in my living room and searched the carpet and the stand I have it on as well as the box. On top of that like any new console, I was babying it, and it wasn't dropped or anything. There also doesn't seem to be any broken plastic around where the button should be.
Mine didn't turn off on it's own. I left it running for a good 30min at least while I was trying to find a fix.