Why would Dominos Pizza be paying me to be happy with my schedule outside of work?
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Rude Note On Dominos Box Scolds Customer For Late Order
- Thread starter Dalek
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Why would Dominos Pizza be paying me to be happy with my schedule outside of work?
Subpar Spatula
Banned
It's not the customer's fault the managers keep the kitchen open to closing. It's not rude to order a pizza 5 minutes to closing IF THE STORE SAYS THEY CAN MAKE IT.
If the customer persists, it's their fault.
If the customer gets angry, it's their fault.
If the customer assaults someone, it's their fault.
If the restaurant says, "we can make it" and they complain it is their fault.
The responsibility is on the restaurant to accommodate and not the customer. Saying the customer needs to adjust is backwards thinking and is what keeps us in bad restaurant practices like tipping, kitchens open til closing, and general problems with the restaurant industry.
Empathy is me eating my pizza when they said they could cook and deliver it for me.
You just compared poverty to "making a pizza at 5 to midnight."
If the customer persists, it's their fault.
If the customer gets angry, it's their fault.
If the customer assaults someone, it's their fault.
If the restaurant says, "we can make it" and they complain it is their fault.
The responsibility is on the restaurant to accommodate and not the customer. Saying the customer needs to adjust is backwards thinking and is what keeps us in bad restaurant practices like tipping, kitchens open til closing, and general problems with the restaurant industry.
Empathy is me eating my pizza when they said they could cook and deliver it for me.
You just compared poverty to "making a pizza at 5 to midnight."
How did I miss this. Thank you.
Because that is the way life and society works. I thought that was a given and didn't need to be explained. Clearly someone has been raised by wolves.
echoshifting
Banned
Look, I'm not arguing for or against anything, I'm just saying this is textbook passive aggressive behavior which is why people are throwing around the phrase.
Golgo 13
The Man With The Golden Dong
Anyone defending this doesn't know what the fuck they're talking about. I've run many successful restaurants and whoever wrote this note would get their ass fired.
The customer isn't always right, but they're not there to make your job easier, and you're not gonna act like an entitled little brat in the service industry and be successful.
The customer isn't always right, but they're not there to make your job easier, and you're not gonna act like an entitled little brat in the service industry and be successful.
Battersea Power Station
Member
I don't find it rude, but it's misguided. Talk to management and tell them to close 30 mins before the staff shifts end, or whatever is appropriate.
Gouty
Bloodborne is shit
He just said that people he worked with fucked with the food. You claimed that sort of thing wasn't reality. How much more clear do I need to be?
John Rabbit
Banned
don't work in food service if you equate the close of business with the end of your shift. it's never worked this way. many retail establishments don't even work this way. if you're the closing cashier of a retail store, you don't get to leave the second the doors lock, you have to count out and report your till and so some other general housekeeping things, which can easily be another 20-30 minutes.
SugarDaddy
Member
Idek who to side with, the entitlement is unreal.. Seriously making a thing out of a very mildly passive aggressive note... I think it's odd this is even news worthy, like you ordered a pizza 5 minutes to close and you fucked over the night of whoever had to deliver it.. You got a passive agressive note in response, most places would just outright deny the order... What am I missing here?
Cheshire_Buddha
Member
As a pizza guy (I close the store I work at), I have no problem taking an order up until we close. Sometimes people ask me what time we close, and if it's less than ten minutes they tell me not to worry about it.
Then I tell them it's my job.
Then I tell them it's my job.
ZombieSupaStar
Member
Heh, we'd be like "Look out everybody!, we've angered a castlevania fan!"
Simple, leveraging social media outrage to get free shit.
That's kind of what people don't understand.
The customer was allowed to place an order, then was berated for doing so.
If the customer was told they have stopped accepting orders for the evening and made the same post, then customer is wrong BITCH.
Future PhaZe
Member
How about you write that note to the franchise CEO instead? To make ordering cut offs x amount of time before the doors close.
Taking it out on the customer sucks
Taking it out on the customer sucks
thecouncil
Banned
Local hospital probably orders close to closing all the time.
Person writes "we would appreciate it" if you tried not to do that which seems like a pretty valid request.
How can something like that become viral?
Person writes "we would appreciate it" if you tried not to do that which seems like a pretty valid request.
How can something like that become viral?
That is why i got the fuck out of there after a week.
Simon Belmont
Banned
Which is why I make sure to always tip well. Believe me, if you're a delivery driver you hope to get my order.
Serious question: at this point do you think I sit around waiting for my local pizza places to close so I can order pizza from them? Just because I think it's an acceptable practice doesn't mean I just sit around plotting to make pizza people miserable.
Glass Shark
Banned
If you are open until 9 PM you should take orders until 9 PM. Period. You are in a service industry, and you can't be mad if a customer requests service within your business hours.
This is also another great point.
Yup. Let's just say that my hatred for humanity increased significantly during the times I worked because I realized, people truly don't give a shit about other people.
A Link to the Past
Banned
Earlier you mentioned common sense, and to that I respond: is it not common sense that coming in to do something in a store at the last minute will affect the closure of the store? I mean, most of the people whom I would expect to do this probably have jobs themselves, and while they may not work the closing shift, they probably have some inkling of how their closing shift operates. The way some people behave, it is as if they think that a store closure is finished the moment that they cannot order their food. So I argue that a person coming in at the end of the night is being inconsiderate through ignorance, or just plain ol' apathy. And I'll restate this, just because someone can do something does not mean that doing that thing is not inconsiderate. In fact, the word kind of implies that what the person is doing is something that they are allowed to do. So sure, they CAN do something, but that doesn't mean that they're being considerate.
The staff's shift usually ends 15-30 mins after closing time. But yeah, it's the stores fault for not having a policy in place that states no delivery orders after XX o'clock.
RaySpencer
Member
They are paying you to work in your scheduled hours. Not extra hours all the time.
But I'm not exactly sure as to what you're getting at.
Even if the place is still accepting orders it's still a jerk move to order something 5 minutes before closing that you know will take 15-20 mins. Yes it is the restaurants fault for not closing orders but they could have been more considerate to the workers of the place.
Exactly. It's not illegal or disallowed but it is still inconsiderate.
lastplayed
Member
Then the customer moves on to a pizza joint that doesn't make them feel bad for their business. That's how capitalism works right? Give the customer what they want.
Simon Belmont
Banned
Second hand anecdotal evidence in a place I likely don't live in. I'm not concerned.
Or...it's a matter of Domino's stupid policy in regards to how they operate and has nothing at all to do with the subject of social justice? holy fuuuuck
There is never anything wrong with picking up a phone, using an app and ordering pizza. full stop.
It's almost like people don't know how businesses or how labor dynamics work in this country.
Guy goes to complain to corporate: fine, you're fired! Next man/woman up.
Businesses like Dominos use huge data warehouses to collect consumer behavior and analyze it. As long as the benefits of staying open outweigh the costs, they are staying open. So if you are ordering food at 11:55pm, 5 minutes before close, guess what? you are helping push the corporate decision makers into the decision to keep these employees working til 12am.
It's convenient to pretend like as a consumer you are not in any way responsible for propping up what you would otherwise consider inappropriate corporate behavior, but by purchasing those goods, and for instance calling in an order at 11:55pm, you are doing just that.
Because guess what? If Dominos began seeing that consumers rarely called in order's past 11:45, they would likely shift their closing policies to account for it because low sales, plus additional labor hours is a quick way to dig into profits. These sort of decisions are exactly why Business Intelligence has grown into a huge emerging field.
EDIT:
See above.
And someone clearly has been coddled by mommy and daddy. Sometimes, people don't want to do things you tell them to, and sometimes they let you know they don't like that.
EDIT: Goddamn some of you. "Berated?" Jesus, do you people cry if you see a sign saying "We would appreciate it if you flush the toilet and wash your hands"?
thecouncil
Banned
People care about people on a general level, not an individual one.
That isn't an issue for the customer. Late night business is basically bread and butter for particular stores and locations.
If the employee has an issue with his/her hours or responsibilities, probably should find something different.
What if I went to a hotel five minutes before closing? They need to process shit. Might go past closing. Should I get a knock on my door telling me to come earlier next time I need to rest?
A Link to the Past
Banned
Wahey, that's a top-notch post right there
Well when you think about it, it's not really individual since it is something that a lot of people have to deal with (though perhaps in a better way than it was here).
M0nochromatic
Member
WordAssassin
Member
In this instance it matters because nurses work crazy hours and they can't just go order a pizza whenever they want. They were probably scrambling to get the order in as it was if they placed it five minutes before store closing.
As an employee, when the operating business hours are listed as Xam-Xpm, you don't get to be angry because YOU jumped the gun and tried to clean early so YOU could leave early. Those are your business hours. You close up shop and clean when they're over. Unless the store has a policy that orders end a certain amount of time before the shop closes, that is the end of the discussion.
I'm assuming most of the people involved in the making of that pizza are probably not that well off.
So you're identifying with the people that this thread is pretty much universally condemning. All right then.
The actual topic in question is how we think customers should act towards employees.
Denial is the only way you can really ever comfortably eat food other people handle, so I'm right there with you.
That note wasn't rude at all... but Dominos should have known better. Yeah it sucks to make a pizza near closing time, but Dominos should also take that into account with their own work hours... A lot of times I've gone to fast food places right before closing and they just say they're out of 'whatever'. They should have just said they're not taking orders anymore if it was that big an issue
Gouty
Bloodborne is shit
Not being concerned and not believing it happens are two separate things. I find it fascinating your indignation prevents you from acknowledging the reality of food industry workers fucking with customer's orders.
SugarDaddy
Member
Seriously. I hate this trend of "omg a corporate business gave me mildly bad service, EVERYONE LOOK AT HOW BAD THE SERVICE WAS AND JUDGE THEMz. How petty do you have to be to even be upset enough over a piece of fucking paper with some words on it that isn't even inflammatory in response. And to then think other people need to hear about it and then side with you against the big bad pizza delivery person who was probably having a shitty night to begin with. I blame social media, shit causes such a disconnect to reality, cause only on the fucking internet would this be a thing anyone talked about for more than two seconds
Golgo 13
The Man With The Golden Dong
Exactly. If the customer was complaining because they couldn't order after closing time, etc, then they're being a dick but you just ignore it and move on. But the business was open, they were taking orders, etc. Tough shit, do your job.
Same thing happens with restaurant cooks -- they feel entitled and hate making orders a few minutes before the kitchen closes. This is where good management steps in and makes sure no compromises are made, regardless of when the order is placed (because sometime people will half-ass late orders).
RaySpencer
Member
Thinking this wouldn't rub anyone the wrong way is a disconnect to reality. The fact we are talking about it probably is, but here we are.
Hotels dont close, you're crazy
GO TO BED AND FIND OUT WHAT HAPPENS IN THAT ODD SHAPED CLOSET WITH THE BURNT IRON!
A Link to the Past
Banned
Spinach?
Seriously, customers could probably accomplish a lot more than employees could in creating change.
Subpar Spatula
Banned
It's the comparison that we should feel just as bad for making pizza at 5 to midnight to general poverty and social failure. It's hilarious. Not even the same level. Store open? Sell. Closing? Tell them you're closing. Hate your companies policies? When you get home, think hard about your goals and future.
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