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[Dalek]

Rude Note On Domino’s Box Scolds Customer For Late Order

Having worked in the foodservice industry, I am familiar with that unique sensation of “C’mon… seriously?” when someone wants to place an order only minutes to go before shutting down for the night. At the same time — unlike the workers at a Texas Domino’s store — I never vented my frustration with a mean little note for the customer to take home with them.

CBS Dallas/Fort Worth reports on a Domino’s customer whose pizza came with a handwritten note on the side, explaining “Thanks! We would appreciate it VERY much if you didn’t wait until 5 minutes before we close.”

The customers who placed the order are nurses working at a nearby hospital. A friend of one of the nurses tells CBS that the note-writer could use a lesson in what-goes-around-comes-around.

A rep for the company wouldn’t say whether or not the employee would be disciplined for the rude message, but did say that Domino’s does “not condone or encourage this kind of behavior or one-sided ‘dialogue’ with our customers.”

From the person's Facebook page:

Please help in this matter Share Share Share!! On March 30 2016 the nurses at Paris Regional Hospital ordered a pizza, and this was the response they received from Domino's Pizza in Paris Texas. Nurses work long hours and eat when they can as they take care of our loved one. A business is open until they close and are in business to service the public. Domino's Pizza the nurses on 5 east deserve an apology, and I am sure as much pizza as you can deliver. This is a disgrace that any business has this attitude towards any customer. Please share get this Viral and stop the rudeness of Domino's Pizza, ParisTexas

 

[WaterAstro]

Devil's Advocate: It's a harmless note, and they could definitely have ordered a lot sooner.

 

[DECK'ARD]

They're lucky to get the pizza, my local one stops orders 15 minutes before close.

 

[CrunchyFrog]

Yeah whoever wrote that clearly wasn't thinking straight. Hospital staff are usually some of their biggest orders on weekends since a lot of hospitals close their cafeterias or simply aren't open that late. And I can say for sure in surgery you gotta eat when you absolutely can, and that could be now or 7-8 hours from now. Hospital staff work their asses off, and I can say at least over at my workplace we tip pretty generously as well. We've built up good rapport with not just the dominos across the street but also the nearby popeye's, tastee's, subway, et al.

 

[Malvolio]

I wouldn't have written it, but it's hardly rude and they are absolutely correct.

Edit: Playing up the "nurse" sympathy factor is fairly scummy.

 

[Juice]

This could have been so much worse. It's good common sense as a customer too that the quality will be much worse at closing time

 

[Subpar Spatula]

Should have told the customer, "Sorry, we're closing the kitchen."

 

[Bowler]

Doesn't really seem like it's viral worthy

Now if pubes were involved...

 

[Speevy]

Cold pizza would have done the job without the publicity.

 

[thekonamicode]

I never order takeout within a half hour of the place closing. I never get a table within 45 minutes of a restaurant closing. Sure, they are OPEN, but I know people need to clean up and get home.

Is the note justified? I'd say no.

 

[Lamel]

Tell staff that their working hours are 30-60 minutes past the listed closing time or something. This issue comes up far too often; if you list your closing time as 9 PM, someone will always order at 8:59.

Edit: It was hospital employees? I can cut them some slack.

 

[HariKari]

Former delivery driver here. You generally have to be an ongoing royal pain in the ass of a customer to elicit a rude response like this.

 

[Infinite]

I understand how it can be annoying and I've been through similar things but it's never cool to do something like this

 

[Ikuu]

I wouldn't have written it, but it's hardly rude and they are absolutely correct

Should close the kitchen early, not the customers fault at all.

 

[Sanjuro]

I hope they are fired and their entire family is never allowed near a pizza again.

Unacceptable.

 

[TheAbsolution]

My local pizza places close orders 15 minutes before close.

 

[CountAntonius]

Part of the job. Note was not justified. Everyone tries to close out early to get out the door faster but that's not the customers problem. Been there and just dealt with it.

 

[Reset]

The note isn't rude.

 

[BennyBlanco]

I wouldn't ever eat food that came from somebody who was noticeably pissed at me

 

[MTE]

Note is pathetic.

Don't complain about doing your job, for the hours you're open. To eachother, sure. To the customer? Nope.
The customer was totally in the right ordering whenever they please within the operating hours.

 

[zelas]

Rude? That's rude??

Also several restaurants stop taking online orders as far out as 30 mins before closing. Not everyone is excited to keep employees around and hand out overtime pay. Since it is so common those employees should have requested this be an actual policy instead of leaving notes.

 

[Annubis]

When I worked as a butcher, you were mandated to do anything a client asked even if you had finished cleaning all the equipment and had to stay late to re-clean whatever you have to use.
Pissed me off every time it happened, but the clients were fully in the right to ask something before closing time.

This is on Domino's management for not putting up a "no sale 15 minutes before closing" rule. Otherwise, as an employee, you suck it up and do your job.

 

[Zombine]

Having to eat Dominos pizza is punishment enough.

 

[Hazmat]

You're open or you're not. You're taking orders or you're not. Don't be a passive aggressive asshole to someone else because your life sucks.

 

[peanutbutterlatte]

It's annoying as hell when you work in a restaurant too, but guess what? The company instated those opening times for a reason. Deal.

 

[PSqueak]

Devil's Advocate: It's a harmless note, and they could definitely have ordered a lot sooner.

Did you miss the part about them being Nurses with no possible time to order sooner than that?

 

[Puck Beaverton]

Somehow knew this would be in Texas.

 

[Succinct Verbosity]

Part of the job. Note was not justified. Everyone tries to close out early to get out the door faster but that's not the customers problem. Been there and just dealt with it.

Yeah. It may not be the nicest part of the job, but it's not worth risking your job over finishing a bit later.

 

[G-Fex]

Customer isn't always right. Fuck off doing something like this so late.

 

[TyrantII]

This is news? I'm supposed to feel an opinion about this?

Cause I don't.

 

[John Kowalski]

That's rude? That's not rude. Perhaps a bit upfront but rude?

 

[Sanjuro]

Customer isn't always right. Fuck off doing something like this so late.

Fuck the employee for being such a massive piece of shit.

 

[Coffee Dog]

Customer isn't always right. Fuck off doing something like this so late.

Why wouldn't the restaurant just close earlier?

Why would they allow me to walk in the door and order before telling me to go fuck myself?

 

[pxleyes]

Customer isn't always right. Fuck off doing something like this so late.

Fuck off for not wanting to do your job with the open sign lit.

 

[Chesskid1]

why does it matter they are nurses?

didnt know support our nurses was a thing

 

[jay]

Well, it's a note. Rude is debatable.

That's rude? That's not rude. Perhaps a bit upfront but rude?

It was apparently written by a "massive piece of shit."

 

[SaganIsGOAT]

It's like the fuckers who walk in the door 1 minute before close and don't check out for another 15-20. We stop our services at 6, that means you are out by 6. It's really simple.

 

[Speevy]

Fuck the employee for being such a massive piece of shit.

 

[Nafai1123]

Lol, how is that note rude? Everyone that works in the food industry knows it's a dick move to come in 5 min before closing.

 

[hawk2025]

You're open or you're not. You're taking orders or you're not. Don't be a passive aggressive asshole to someone else because your life sucks.

.

 

[pxleyes]

why does it matter they are nurses?

didnt know support our nurses was a thing

Nurses are generally too busy during shifts to sit down, let alone order a pizza.

 

[Simon Belmont]

Lol, how is that note rude? Everyone that works in the food industry knows it's a dick move to come in 5 min before closing.

Are the customers there to service the people in the food industry?

 

[opticalmace]

They should stop taking orders a bit earlier then.

 

[uncredited male]

These unwritten rules can be some confusing shit.

 

[Einchy]

Why wouldn't the restaurant just close earlier?

Why would they allow me to walk in the door and order before telling me to go fuck myself?

Because the owners of the restaurant that give a fuck what their employees want.

 

[Puck Beaverton]

why does it matter they are nurses?

didnt know support our nurses was a thing

It isn't.

 

[Coffee Dog]

Lol, how is that note rude? Everyone that works in the food industry knows it's a dick move to come in 5 min before closing.

It's a dick move to any business with employees that want to leave on time.

 

[Malfunky]

awesome.

workers of the world, unite!

 

[Sanjuro]

Because the business was open and taking orders.

The employee is getting paid for the shift. If the employee was not compensated for the order then we have a discussion.

 

[Littlefang]

You know if they were bold enough to write a note, I'd probably be worried about what was done to the food too. But I'm probably just paranoid after that video of the fast food worker wiping the floor with a bun.