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Rude Note On Domino’s Box Scolds Customer For Late Order

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Come on people. It's not like she told the customers to eat shit. She wrote a note requesting the person be more considerate next time they order. Was it a bit unprofessional? Absolutely. Was it worthy of a news article and witch hunt? Absolutely not. Now I just feel sympathy for the Dominos employee. I've had customer service reps give me looks that are ruder than what's written here. I guess I better put a hit on them on Twitter and alert gawker.
 
Mammoth Jones said:
Negative results of me giving my business to a store that wants my business and whose policies are set up to allow me to give them my business during their chosen business hours?



No, it's just I don't consider doing expected business during business hours to be inconsiderate. I consider it expected behavior that any customer facing business should anticipate doing.
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Yes, there are negative results, and there ARE ways to order at 11:55 or 10:55 or whatever and not have an impact be made. For instance, you can call ahead to let them know what your order is and when you will be there to pick it up. This does a world of good for the employees, who can plan out the order and still get done on time. On the other hand, protecting against expectations for customers to do better encourages the customers to be less considerate of when and how they order. You're gonna order a couple dozen XL pizzas with complicated toppings? Call ahead. It's not hard.
 
link, ill make sure to call my pizza place before i place an order next time and ask how all the employee's days are going and make sure everyone is up for making me a pizza so i don't "reek of privilege" against the pizza employees.
 
I think where they fucked up is their note wasn't passive enough on the passive aggressive scale. something like "thanks for the order! :-)" and then highlighting the time the order was placed would've been better. but then we wouldn't be arguing about it like it's a deposition.
 
Let's see, per my 40 years of personal anecdotal experience,

Number of pizza delivery drivers that have/ have almost killed my family members: 0

Number of nurses who have/have almost killed my family members: 3

Number of pizza delivery drivers that have been absolute angels of mercy: 1

Number of nurses who have been absolute angels of mercy: 3

Number of pizza delivery drivers who have laughed and talked shit about my family or other customers with fellow employees within earshot: 3

Number of nurses who have laughed and talked shit about my family or other patients with fellow employees within earshot: ~20

Number of assholes each deal with on a daily basis: probably near even

More statistically dangerous job: Pizza delivery driver by far

More theoretically important job: Nurse by far

I'm gonna call this a wash. Bottom line, they were probably lucky to get a pizza without jizz on it, and next time they might want to consider that other people may have life and death responsibilities too even if its not their profession.

Plot twist: Pizza delivery driver gets shot at their next stop and ends up at this ER
 
A Link to the Past said:
I have made my argument directly to you multiple times. As it turns out, I got slightly tired of having you ignore it and pretend like the word inconsiderate suddenly changed to mean something completely different.
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It's too bad your argument relies (fucking Autocorrect) entirely on your subjective idea of what
in·con·sid·er·ate
adjective
thoughtlessly causing hurt or inconvenience to others.
means.

No hurt or inconvenience is being caused by having employees remain in their place of business in the normal hours of that business's operations. None. If there is a misalignment between employee and employer expectations, that grievance (and any injustice that springs from it) lies solely between those two parties.
 
UraMallas said:
We're talking about different things. I'm not talking about the note on the box. I would never have done that in a million years and a good employee wouldn't. Working fast food jobs in the past, I would never walk into a store with less than 15 minutes to close and I would never go to a sitdown restaurant with less than 45 because I remember the struggle. I would not do that out of respect and common decency. Someone that has worked that job and remembers the things that fucking sucked and then would do that to workers, to me, is someone who is disrespectful to a group of people that they themselves once were. To me, that person is forgetting where they came from. Humility is not their strong suit.

Can you do a thing? Sure. Should you do a thing when you know it causes other people distress? I mean, it can happen that you absolutely need to eat that fast food. I get it. But to justify it after working the job? Man... c'mon...
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I think that's not my concern. Is the business open for business and has a policy of doing business during business hours? Then I'm going to pay for a service. Some businesses have a policy of shutting down before official close and that's fine. I however, will go somewhere if their policy is to serve up to closing.

It's not a bad thing if the store allows it. This place does. Not sure why this is now some affront to humanity.
 
FunkyMunkey said:
link, ill make sure to call my pizza place before i place an order next time and ask how all the employee's days are going and make sure everyone is up for making me a pizza so i don't "reek of privilege" against the pizza employees.
Click to expand...

Or you could call them and let them know that you're going to be there in 30 minutes, let them know approximately what you're going to order so that they can be ready to serve you, thereby giving you better food, faster food, and better service.

Oops sorry, customers shouldn't have to do any of that. How dare I, indeed, suggest that customers could be more considerate.
 
Richie said:
The nurses are entirely in their right to call out the company on this, talk to a manager, get some satisfaction, what have you. The employee was an idiot for doing this, regardless of the ethics at play, you don't do that.

But taking it to social media makes me sympathize with them much less. This could have been solved privately just fine. Clearly they want to squeeze much out of this for all it's worth.
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This is how I generally feel.

Like, for real, "share share share"? No, call the manager, probably get a free pizza, move on with your life.

Minus more points for going "support the nurses" at the top. No, you don't get more goodwill points for being a nurse.
 
It should be company policy to not accept orders that would take longer to deliver than store hours.

The nurses were definitely assholes for placing the order when they did, but company policy allowed them to be assholes.
 
PsychBat! said:
To see if they can.

And some people here are in some kind of dream land to think that if any place is open even 1 minute before closing there shouldn't be ANY kind of problem taking an order. Just because what? Because they are open?

I'm expecting some "if you don't like it, quit" responses.
Click to expand...

You deserve those responses. If you don't like the hours, then take it up with your employer. Find a job that works around your schedule. Don't bitch at the customer for wanting to make a transaction during business hours. Business hours are business hours right up until the last minute.

It's an inflated sense of self importance. The customer should not have to care about an individual employee's personal schedule when deciding whether or not they order a pizza. Just a shit work ethic.
 
Night Angel said:
Amazing that you have to result to absurdity to refute my point. Congratulations, you've made a straw man!
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Not really. You absolve yourself of ethical considerations when it is convenient, exchanging the personal ethics you infer are governing you about why you wouldn't verbally harass an employee for an appeal to authority that allows you to ignore considering personal ethics when it comes to that facet of consumer/employee interaction that you wish to not be challenged about.

I simply applied your own initial logic of appealing to authority to something you later dismissed out of personal ethics.
 
A Link to the Past said:
Yes, there are negative results, and there ARE ways to order at 11:55 or 10:55 or whatever and not have an impact be made. For instance, you can call ahead to let them know what your order is and when you will be there to pick it up. This does a world of good for the employees, who can plan out the order and still get done on time. On the other hand, protecting against expectations for customers to do better encourages the customers to be less considerate of when and how they order. You're gonna order a couple dozen XL pizzas with complicated toppings? Call ahead. It's not hard.
Click to expand...

But that's not what the stores policy is. And until then people can choose how they want to prefer their shit.

This is a business transaction not a life coaching seminar. It's not my job to care about that. I'm ordering g a product, they get money for it. They offer online ordering during business hours, no shock people use it during business hours.

If someone wants to go above and beyond sure but that shouldn't be the expected behavior.

Timedog said:
Usually when you quote someone, you actually respond to what they are discussing in the quote. Maybe that's just me though...
Click to expand...

No, it's not you. I apologize for the mix up. Mobile GAF and bedtime are a bad combo. Time for me to get to bed.
 
Meh, this is small time shit to be lashing out at. Orders just a few minutes before close are easy to internalize. It's the customers who are there 2-5 minutes after close that get irate, make a scene, and do everything possible to belittle/make you feel guilty that are the real day killers.

These guys obviously haven't had "real" bad customers. My favorite are the customers that leave me notes because I took my lunch (which I'm supposed to and auto get docked for). How dare I. The harassment actually got so bad I don't take lunches anymore. I just work through lunch and lose the pay anyways. Don't think about leaving earlier either, the time I had to go to the vet, I left an hour early because they closed before me. Next morning was a note scolding me for leaving and how I'm a piece of shit.

GavinGT said:
Hourly employees get paid for however long they're clocked in. But they generally want to close as quickly as possible and go home. It's salaried managers who really have a right to complain, since they aren't getting paid by the hour.
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Depends on the clockout procedure. Some places only use rounded time, so if you left at 9:12 you don't get paid for those extra minutes.
 
There are a lot of things you can do and are totally within your rights to do, but that distress other people nonetheless.
 
The Lamp said:
Your "common courtesy" expectations are fantasy born out of laziness.
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And Ted Cruz came vigorously.

Mammoth Jones said:
I think that's not my concern. Is the business open for business and has a policy of doing business during business hours? Then I'm going to pay for a service. Some businesses have a policy of shutting down before official close and that's fine. I however, will go somewhere if their policy is to serve up to closing.

It's not a bad thing if the store allows it. This place does. Not sure why this is now some affront to humanity.
Click to expand...

You are looking at this in a black-and-white manner. This is how you are justifying behavior you partake in that (I can only imagine) you've rarely thought about since leaving the industry. You are saying "the sign reads this so I am right" and I'm saying "the people you once called peers think you are being obtuse in your ignorance to justify your position". I'm talking about the actual people involved in the situation.
 
A Link to the Past said:
What next, am I not doing my job if I don't wear a fake smile while taking a customer's money or giving them their food?
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Is this a serious question?

...yes, leave your personal bullshit behind and put on a smile and act polite when interacting with a customer. Employee attitude absolutely affects places that I either frequent or don't return to.
 
Cocaloch said:
Well congrats on the Geist des Kapitalismus there, but just because you were find with something doesn't mean everyone else should be.
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Actually it does because it's that person's job. You are paid to do it and be fine enough doing it to keep doing it for pay.

If the kitchen shuts down at a specific time, that is a valid policy, but Domino's and many other fast food places don't force their kitchens to shut down until end of business hours.
 
Night Angel said:
It's too bad your argument telia entirely on your subjective idea of what
in·con·sid·er·ate
adjective
thoughtlessly causing hurt or inconvenience to others.
means.

No hurt or inconvenience is being caused by having employees remain in their place of business in the normal hours of that business's operations. None. If there is a misalignment between employee and employer expectations, that grievance (and any injustice that springs from it) lies solely between those two parties.
Click to expand...

So for instance, let's say that a woman works a closing shift, and then she works a morning shift. Because you and your friends came into the restaurant and ordered food, she is now working an extra hour past her scheduled time (not closing time, but scheduled time), she now goes home and has less sleep than is ideal. Yes, this is a problem of scheduling, but like it or not, ordering food at the last minute can exacerbate these problems for employees. It is entirely inconveniencing employees, even if it is their job to make your food or take your attitude or clean your mess. Going back, it's not a person's job to clean up their mess, even if it's very bad - does that mean that they aren't being inconsiderate?

Mammoth Jones said:
I think that's not my concern. Is the business open for business and has a policy of doing business during business hours? Then I'm going to pay for a service. Some businesses have a policy of shutting down before official close and that's fine. I however, will go somewhere if their policy is to serve up to closing.

It's not a bad thing if the store allows it. This place does. Not sure why this is now some affront to humanity.
Click to expand...

But like I've said so many times, being allowed to do something doesn't mean that you're not creating a potentially negative impact on others.
 
A Link to the Past said:
So for instance, an adult would deliver a pizza as told without fucking up the pizza, right? Kind of like how this pizza was delivered as-advertised? What next, am I not doing my job if I don't wear a fake smile while taking a customer's money or giving them their food?
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The fact that you think this is an unrealistic expectation is hilarious and indicative of just how shitty of a work ethic people have.
 
I definitely wouldn't place an order mere minutes within closing, nor do I hold it against the employee for feeling that way, but like with the issue of tipping, I don't think the onus should be on the costumer; the business owners should be setting reasonable, enforceable standards that don't result in conflict between the customer and the employee. Having unspoken rules that aren't reflected in actual business policies is simply bad practice.
 
sounds like an issue with improper planning on the part of the pizza place.

what's the point of not being able to order if they're open? that's what being closed is for!
 
Zefah said:
The fact that you think this is an unrealistic expectation is hilarious and indicative of just how shitty of a work ethic people have.
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You try wearing a fake smile while people hurl abuse at you :D

Shit, I've done it even lol. Someone was cursing me out in drive-thru because I asked him how his day was going. Kept smiling all the while, though honestly it probably made him angrier, because I can only assume he knew that it was fake.
 
A Link to the Past said:
Which you'll find that most people who do complain about last-minute orders will also make those orders. The point is that people should be more considerate of making late-night orders in the first place. They should call ahead. There's a lot of things a person can do to not only be more considerate of people while still making late-night orders but also ensure that their experience is better, but as it seems, it is entirely abhorrent to have expectations for customers.
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There's a lot of room to be considerate. I don't go out of my way to wait until it's 5 to closing time to make an order but maybe it will happen sometimes.

It's still a service industry. Should the employees not be considerate about my need to be served within the time they are open for business? If the place is closed then it's closed.
 
I could smear a bunch of feces all over a bathroom wall and the janitor would have no right to complain. It's his job to clean the bathrooms.
 
The Lamp said:
Actually it does because it's that person's job. You are paid to do it and be fine enough doing it to keep doing it for pay.

If the kitchen shuts down at a specific time, that is a valid policy, but Domino's and many other fast food places don't force their kitchens to shut down until end of business hours.
Click to expand...

You have the implicit argument here that something being "that person's job" means its always okay which I don't think really holds up.
 
Ikuu said:
Should close the kitchen early, not the customers fault at all.
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THIS. I have a serious problem with businesses that post hours and then get pissed off when you order/shop during the later portion of those hours. Don't want to deliver pizzas after 9? Stop taking orders at 8:30. Work retail and want to go home at 9p? Close the damn store at 8:30p. Don't post hours and then expect customers to obey some unwritten rule bullshit. I say this as someone who worked retail for years.
 
A Link to the Past said:
You try wearing a fake smile while people hurl abuse at you :D

Shit, I've done it even lol. Someone was cursing me out in drive-thru because I asked him how his day was going. Kept smiling all the while, though honestly it probably made him angrier, because I can only assume he knew that it was fake.
Click to expand...

Wait, what? Who was talking about having abuse hurled at them?

I've done the same thing, too, but obviously there are limits... I just don't think that's what was being talked about. Now I'm confused.
 
A Link to the Past said:
So for instance, let's say that a woman works a closing shift, and then she works a morning shift. Because you and your friends came into the restaurant and ordered food, she is now working an extra hour past her scheduled time (not closing time, but scheduled time), she now goes home and has less sleep than is ideal. Yes, this is a problem of scheduling, but like it or not, ordering food at the last minute can exacerbate these problems for employees. It is entirely inconveniencing employees, even if it is their job to make your food or take your attitude or clean your mess. Going back, it's not a person's job to clean up their mess, even if it's very bad - does that mean that they aren't being inconsiderate?
Click to expand...
Then her boss fucked up in assigning her scheduled hours, which she should bring to her boss. Next?

Leaving a huge mess sucks, and I don't do it. I consider that to be inconsiderate. I still don't see how it's relevant.
 
inky said:
There's a lot of room to be considerate. I don't go out of my way to wait until it's 5 to closing time to make an order but maybe it will happen sometime.

It's a service industry. Should the employees not be considerate about my need to be served within the time they are open for business?
Click to expand...

You'll find that employees are usually fairly considerate, at least to your face, if you do that. I would reckon that you're more likely to see someone getting angry because they couldn't order something than you are to find someone getting angry that someone did.
 
Good news!

The Domino's Pizza worker was fired.

Bad news!

The nurse killed herself after reading the note.

Good news again!

The Domino's pizza worker has decided to become a nurse.
 
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