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Rude Note On Domino’s Box Scolds Customer For Late Order

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Imagine if your boss randomly came over to you at 4:59pm somedays and demanded you work another hour.

I don't have to imagine. This happens sometimes at my job. We don't expect our customers to be concerned with my working schedule. If they have something that needs to be done, we help them.

Edit: And actually now that I think about it-it's unusual that you would think this would be an unusual situation.
 
Wasn't it better for the pizza place to actually serve the pizza and explain how things could be better in the future? Why is it so bad to let people know how things could be better?
Because that's not what this note was. It wasn't simply to inform the customer about the operating hours of the restaurant, it was a passive aggressive complaint about having to do their job.
 
Rude? That's rude??

Also several restaurants stop taking online orders as far out as 30 mins before closing. Not everyone is excited to keep employees around and hand out overtime pay. Since it is so common those employees should have requested this be an actual policy instead of leaving notes.

Then do that though. Say you're no longer taking orders. Don't deliver with a passive-aggressive note pissed at your customers. You're either open or you're not.
 
Reminds me of when I worked as a cart boy at a golf club for way under minimum wage.

We'd work till dark and everyone was in off the course - that was the job. In winter that was about 6pm, in summer about 8.30pm. People had to go out to play at least an hour and a half before dark. In summer things would get quiet during weekdays so sometimes you'd be able to leave at 7-7.30 if there was no one on the course (as no one could go out at that time, not enough time left).

It always blew my mind that my fellow workers got really upset if someone showed up to play at around 6-6.30pm. 'Oh great, now we'll be here till 8!' 'What an asshole, keeping us late.' 'In winter we get off at 6, this is bullshit!'

That attitude always blew my mind. Listen you dumbshits, the job is to stay until dark, and we get paid to do so. The business makes money on people coming to play golf. They have every right to do so whenever they want so long as they leave 90 minutes to get at least 9 holes in. The fact that we typically get off earlier in summer is a fucking bonus, not the standard!

What was even more stupid was that the course was going bankrupt (like so many others) so we needed every player out there we could get, and yet people who showed up in the late afternoon were treated shittily by the bag handlers out the back. It was utter fucking madness. And these were nice guys, too. But lazy, some of them. Just straight up lazy.

EDIT: In fact, the course had a 'twilight fee' - they were specifically trying to get people out to play at 6pm in summer. It was a specific goal of the business. But never mind that, the employees thought that the customer was the one with the bad attitude.

I play a lot of golf and sometimes play twilight. I play at Bethpage,NY, and the twilight rates start at 4. I would try to get a tee time around 4-4:30. I rarely would finish 18 because the pace of play is so slow at that course. I don't agree with your past coworkers cause you are getting paid and staying busy. I can also see why they think its not a cool move to come at 6-6:30 to play what would probably be 5-6 holes at least around here. Did nobody tip?
 
This shit bothers me. Don't accept orders 5 minutes before close then. Stop complaining about doing your job.
I wonder how the pizza tasted? are you just upset that some people seem to acknowledge and agree that ordering a pizza at 5 minutes to close is an inconsiderate move? I can't figure out which part bothers you.
 
Part of the reason why everyone should work service sector for at least 3 months in their life. Although since this is Nurses doing it, i would be more inclined to give them a pass since they get it a lot worse than restaurant workers, no doubt.
 
That happens all the time to salaried employees. Who then do the work without getting paid extra. But most places with salaried employees have some sort of flex time so it usually works out in the end.

When that happens to hourly employees, they get paid to do the work.

What were you expecting with this?

Do you think your boss is being inconsiderate in that situation? Waiting until last minute to tell you you have to work late? I certainly do.

I don't have to imagine. This happens sometimes at my job. We don't expect our customers to be concerned with my working schedule. If they have something that needs to be done, we help them.

Edit: And actually now that I think about it-it's unusual that you would think this would be an unusual situation.

I'm not making a comment on whether it's unusual or not. Do you think it's inconsiderate?
 
A couple of my friends worked at different pizza restaurants right out of high school, so I know this kind of stuff was annoying. Still, they would also do most of their cleaning, but leave stuff around to make the inevitable last minute pizzas easy to make. I'm pretty sympathetic about restaurants because I hung out with my friends waiting for them to close, but the note's just a bit tacky.
 
That happens all the time to salaried employees. Who then do the work without getting paid extra. But most places with salaried employees have some sort of flex time so it usually works out in the end.

When that happens to hourly employees, they get paid to do the work.

What were you expecting with this?

And this is why America continue to perpetuate a working life that is much more grueling than other develop countries, and even a few not so develop ones.

I'm not saying I don't go through working OT sometimes too, but acting like it's the norm to be asked is ridiculous, and show an underlying cultural issue with how people perceive the value of work with time.

The whole pizza thing doesn't even come close to the comments on this thread looking down on every service industry.
 
I wonder how the pizza tasted? are you just upset that some people seem to acknowledge and agree that ordering a pizza at 5 minutes to close is an inconsiderate move? I can't figure out which part bothers you.

I'm bothered that some would be bothered by people being bothered that one is bothered by nurses being bothered by pizzaiolos being bothered by a last minute order.
 
Do you think your boss is being inconsiderate in that situation? Waiting until last minute to tell you you have to work late? I certainly do.

I'm not making a comment on whether it's unusual or not. Do you think it's inconsiderate?
Yeah I mean, your boss is completely aware of the situation and the results of asking you to stay late, guess I'm not sure where you're going with this...
 
Do you think your boss is being inconsiderate in that situation? Waiting until last minute to tell you you have to work late? I certainly do.



I'm not making a comment on whether it's unusual or not. Do you think it's inconsiderate?

I don't know what to tell you-if you have a job where you are responsible for things that are sometimes out of your control, this can happen. It's expected. If you were to tell someone interviewing you that you need to always be able to run out the door at 5pm, I'm not sure you'll get that job.
 
Part of the reason why everyone should work service sector for at least 3 months in their life. Although since this is Nurses doing it, i would be more inclined to give them a pass since they get it a lot worse than restaurant workers, no doubt.

Exactly. You can see the folks who haven't worked in retail/food.

I also wouldn't have said a word in this case, however. In just the one year I've been here, I've learned it's better to just accept it. Hate swallowing my pride so much because people want to be jackasses, but you have to otherwise it drives you batty.

If you're polite and not some demanding ass a few minutes before close, I'm generally happy to help and so is my boss/owner.
 
Do you think your boss is being inconsiderate in that situation? Waiting until last minute to tell you you have to work late? I certainly do.



I'm not making a comment on whether it's unusual or not. Do you think it's inconsiderate?
If the rig is moving to a new well and we need to clear up something prior to spending millions of dollars on a potential fuckup, then no, my boss is making the best decision he can to ensure we don't spend 10x his salary on a fucked up well. My job is to facilitate our drilling projects. I am salaried. When the rig works, I work. If I don't work, the company wastes money and I no longer have a job. When I get a call at 2 in the morning because I need to call the governmental agency we deal with to explain variances from our programs, I recognize that waiting for my happy ass to get to work costs 10s of thousands of dollars each hour, so I need to be ready to answer these requests at any time.

That's the real world. Not everything can revolve around my schedule. I make up for these hours of work by taking off early on Fridays. These things don't happen because the consequences aren't considered, they happen because of business necessities.

How this relates to people who work at a place with posted hours (whose hours extend beyond what is posted at closing to prep for the next day) is beyond me, though.
 
Yeah I mean, your boss is completely aware of the situation and the results of asking you to stay late, guess I'm not sure where you're going with this...

Just as a customer coming in mere minutes before closing is aware of the situation and the results of coming in at that time.

I don't know what to tell you-if you have a job where you are responsible for things that are sometimes out of your control, this can happen. It's expected. If you were to tell someone interviewing you that you need to always be able to run out the door at 5pm, I'm not sure you'll get that job.

I agree that it can happen, I disagree that it's expected. The entire point is that, when you're getting ready to finish up work and something happens that prevents you from being able to leave, that is unexpected. It's outside the norm of your regular shift, it's changing your regular schedule...and if someone does that to you unexpectedly, it's inconsiderate. Yeah it's your job and you're going to do it, that doesn't make it any less inconsiderate of the person, regardless of whether it's your boss or a customer.

If the rig is moving to a new well and we need to clear up something prior to spending millions of dollars on a potential fuckup, then no, my boss is making the best decision he can to ensure we don't spend 10x his salary on a fucked up well. My job is to facilitate our drilling projects. I am salaried. When the rig works, I work. If I don't work, the company wastes money and I no longer have a job. When I get a call at 2 in the morning because I need to call the governmental agency we deal with to explain variances from our programs, I recognize that waiting for my happy ass to get to work costs 10s of thousands of dollars, so I need to be ready to answer these requests at any time.

That's the real world. Not everything can revolve around my schedule. I make up for these hours of work by taking off early on Fridays. These things don't happen because the consequences aren't considered, they happen because of business necessities.

You're literally comparing something that could costs your company millions of dollars to a customer coming in right before closing. That is not a "business necessity," it's a personal necessity for the customer. And yeah, they have every right to do that....doesn't make it any less inconsiderate.
 
If the rig is moving to a new well and we need to clear up something prior to spending millions of dollars on a potential fuckup, then no, my boss is making the best decision he can to ensure we don't spend 10x his salary on a fucked up well. My job is to facilitate our drilling projects. I am salaried. When the rig works, I work. If I don't work, the company wastes money and I no longer have a job. When I get a call at 2 in the morning because I need to call the governmental agency we deal with to explain variances from our programs, I recognize that waiting for my happy ass to get to work costs 10s of thousands of dollars, so I need to be ready to answer these requests at any time.

That's the real world. Not everything can revolve around my schedule. I make up for these hours of work by taking off early on Fridays. These things don't happen because the consequences aren't considered, they happen because of business necessities.

And this is comparable to people being incomsiderate and ordering pizza right before closing time how?

We already went over this last night but it seems you are right back spouting illogical bullshit again. A jobs policy is not a substitute for a customers personal ethics whenever it is convenient.

The fact a person gets paid doesn't make a customers actions right 100% of the time.
 
If the rig is moving to a new well and we need to clear up something prior to spending millions of dollars on a potential fuckup, then no, my boss is making the best decision he can to ensure we don't spend 10x his salary on a fucked up well. My job is to facilitate our drilling projects. I am salaried. When the rig works, I work. If I don't work, the company wastes money and I no longer have a job. When I get a call at 2 in the morning because I need to call the governmental agency we deal with to explain variances from our programs, I recognize that waiting for my happy ass to get to work costs 10s of thousands of dollars, so I need to be ready to answer these requests at any time.

That's the real world. Not everything can revolve around my schedule. I make up for these hours of work by taking off early on Fridays. These things don't happen because the consequences aren't considered, they happen because of business necessities.

This is the problem of the thread in a nutshell. Everyone is fitting their profession into every other perspective and position in this thread.

If your job is upfront about possible uncontrolled hours, and are paid as such then that is a valid request. But when you are an hourly employee at a retail chain ( which people like to use as an example), corporate often expects you to leave right on time while rushing that procedure so to fit their budgeted hours.

One is not the same as the other.
 
You're literally comparing something that could costs your company millions of dollars to a customer coming in right before closing. That is not a "business necessity," it's a personal necessity for the customer. And yeah, they have every right to do that....doesn't make it any less inconsiderate.
Actually, it is a business necessity. The business necessitates the selling of goods between the posted opening and closing hours. Full stop.
 
Actually, it is a business necessity. The business necessitates the selling of goods between the posted opening and closing hours. Full stop.

If you've been into a target or a Walmart you know they announced closing time three times over the intercom much prior to closing, and also start turning off lights and start the cleaning crew a little before closing. Those companies expect people to leave, and so maybe now you know even on some level even the corporations don't want the customer around.
 
And this is comparable to people being incomsiderate and ordering pizza right before closing time how?

We already went over this last night but it seems you are right back spouting illogical bullshit again. A jobs policy is not a substitute for a customers personal ethics whenever it is convenient.

The fact a person gets paid doesn't make a customers actions right 100% of the time.
I acknowledged in my post that they weren't comparable. The poster asked a question, I answered it.

The only illogical bullshit I'm seeing is your continuous repetition that corporate policy isn't a substitute for personal ethics, which is an argument that I've seen exactly no one make.
 
I ain't gonna lie, I ordered within minutes of resturants closing and for sometimes I didn't get anything....if they did come I tipped them nicely for the hassle

EDIT: Damn this thread blew up!
 
I play a lot of golf and sometimes play twilight. I play at Bethpage,NY, and the twilight rates start at 4. I would try to get a tee time around 4-4:30. I rarely would finish 18 because the pace of play is so slow at that course. I don't agree with your past coworkers cause you are getting paid and staying busy. I can also see why they think its not a cool move to come at 6-6:30 to play what would probably be 5-6 holes at least around here. Did nobody tip?


4 seems pretty late. I work at a golf course and most around here start at 1:30-2pm though here in summer it's pretty hot during those hours.

It does suck when it's a slow day and nobody is there and your going to lock up and someone shows up. You end up losing money sometimes because you have to pay employees to stay for one person that isn't paying enough to cover those costs plus other costs.

But that's any business and not a typical day either.
 
Actually, it is a business necessity. The business necessitates the selling of goods between the posted opening and closing hours. Full stop.

If you've ever actually worked at a restaurant you would know this isn't true. This is evident by the fact that the restaurant expects closing duties to be completed at the same time regardless of whether you are there delaying closing or not. The unwritten rule exists because it is inconsiderate. You don't get to decide what is inconsiderate when you have no idea how your decision impacts the employees working there.
 
Wasn't it better for the pizza place to actually serve the pizza and explain how things could be better in the future? Why is it so bad to let people know how things could be better?

Because this is in no way the fault of the nurses.

If I call a place and order something, I expect it delivered without being hassled about when I decided to place the order. It's not on me to check when your kitchen closes, it's on you to tell me at the time I call that it's closed/too late to order.

You took the order, you're at fault. Don't want to deliver so close to closing? Tell the customer your kitchen is closed.
 
nurses were assholes imo. everyone fucking knows you don't order food if the workers only have mere minutes to prepare it, dick move no matter what. i work in a hospital with 6000+ employees and i've never seen anyone do this with pizza or anything, busy hospital work is absolutely no excuse. if i don't have time to eat during the work day, it's not the fault of any fast food worker. i'll just go home and eat whatever i have there, or go grab something from a gas station or something.
 
I acknowledged in my post that they weren't comparable. The poster asked a question, I answered it.

The only illogical bullshit I'm seeing is your continuous repetition that corporate policy isn't a substitute for personal ethics, which is an argument that I've seen exactly no one make.

This entire thread and discussion is premised around it smart guy.

On the one hand we have some people that acknowledge the truth that ethics doesn't end for a customer at a businesses doorstep....and then we have you that is trying to hand wave away consumer ethical judgements because of corporate policy and now, with ridiculously inapplicable job comparisons.

The only thing your little rant showed was the consequences of failed obligations, they made no statement on the consumer ethics.
 
Having worked both in retail and the food service industry I understand why late customers stink - and unless I have no other recourse, I am not a late customer.

That being said, if the hours of business are posted, the expectation should be that they will take orders up until the time they close. If that is not the case then that should be clearly posted at whatever pos method you have (phone, app, web or in-store).
 
I worked in a restaurant for a few years, it truly blows when people keep coming in/making to-go orders during the last few minutes. The worst is when it gets quiet with a couple hours left to close, you get everything squared away early, and then there's a big rush in the last 20-30 minutes again and the place looks like a tornado came through. You can't really compare it to any other job, cleaning up and shutting down a restaurant can drag on forever if you're busy at the end of the night.

Being a former food worker, I now try to never go in or order out anywhere during the last hour open, and last 30 minutes is absolutely not. You can still order if you want to, sure, it just sucks for the staff. Idk why people get so heated when you point that out. I'm sure most people working closing shift at a restaurant wish they had a better job (I sure did) and it's not like they're the ones setting the kitchen hours vs. the open hours. Look, I don't think you're a terrible person for getting food shortly before closing once in a while...but...I dunno. It's nice to have some level of awareness about it. If it's 8:50 and I wanna order a pizza, I'll maybe look for a place that's open 'til 10 instead of 9. It's not a big deal.

Having said that, leaving the note is incredibly stupid. Not because they're wrong, but because it's always --ALWAYS-- going to blow up in your face. This note in question is incredibly tame, and of course it's been blown up into a giant manufactured "1 share = 1 respect for downtrodden pizza consumers" drama in the most predictable way imaginable. Confronting a customer is never worth the hassle.

And here we are. One hour before closing is off limits, folks. I think any business transactions in the latter half of the day will be deemed inconvenient and inconsiderate by this time tomorrow.

No one intending to do business at your place of employment would, should, or could know that you were having a slow night and so the staff got excited about going home early and decided to "square things away" early. I've said it before and I'll say it again, but it's all about expectation management.

The restaurant workers that serve you think its inconsiderate which is what actually matters.

Timedog, do you really think so?

Their personal opinions on the matter are precisely what do not matter. If they have a problem with the store policy, they need to take it up with the management rather than trying to sneakily enforce unwritten policies that they came up with on their own.
 
Just as a customer coming in mere minutes before closing is aware of the situation and the results of coming in at that time.
Huh, I thought they ordered it over the phone, still that seems like an assumption on you're part, latecomers in my retail store when closing don't matter much because we're scheduled 30 to 60 minutes after closing.
 
Having worked both in retail and the food service industry I understand why late customers stink - and unless I have no other recourse, I am not a late customer.

That being said, if the hours of business are posted, the expectation should be that they will take orders up until the time they close. If that is not the case then that should be clearly posted at whatever pos method you have (phone, app, web or in-store).

Purpose of these businesses are to obtain late service customers a lot of the time. I generally ask first if they are still taking orders, if they say it's getting late I generally accommodate by getting out of their hair asap. That's really the best you can do as a customer.
 
Why is this still being discussed? These employees aren't done when business hours close. They still have work to do after the fact that includes clean up and prep for the next business day. It's standard food industry procedure. They shouldn't be beginning that work until after the stated close time.

The unethical people here are the employees. They want to start their obligations sooner so they can leave sooner. The evidence that they are of poor ethics is right there in a note on the side of the box.
 
Dude, whatever it's your job. Your store closes at X-time so you take orders till such a time. Otherwise your closing time would be X-time minus 10-15 minutes.

But I bet if stores started closing 15 minutes earlier, employees would still get pissy that a customer placed an order right before that. So the whole thing starts all over again.

So dumb. Whoever wrote that note definitely deserves to be reprimanded.
 
This entire thread and discussion is premised around it smart guy.

On the one hand we have some people that acknowledge the truth that ethics doesn't end for a customer at a businesses doorstep....and then we have you that is trying to hand wave away consumer ethical judgements because of corporate policy and now, with ridiculously inapplicable job comparisons.

The only thing your little rant showed was the consequences of failed obligations, they made no statement on the consumer ethics.
Here's something I've tried to get you to acknowledge time and time again: personal ethics do not necessarily dictate that it is inconsiderate to perform business during business hours. I am not hand waving away ethics, I am rejecting your assertion that they would necessarily determine that ordering food during the posted hours of business is in any way inconveniencing the people who have agreed to fulfill orders during those hours.
 
Actually, it is a business necessity. The business necessitates the selling of goods between the posted opening and closing hours. Full stop.

Some people are trying to reduce this within their own lens and you can't do that, too many nuances in place. For starters people are missing various costs of operation, especially for food places that run on razor thin profit margins that are continually rolling. Ever notice how some restaurants close down completely for certain hours of the day and open back up? They literally lose money if they stay open during those hours because getting one or two customers does not cover the cost of being open. Same applies nearing close of business. A couple pizzas may not cover their costs for being open a half hour. Thats not something that can really be handled with a general blanket by a corporation but really should be left up to management who (should) know their store better. If they are near a movie theater for instance and consistently get a huge late night crowd then they should be handled differently then some place out in the middle of bumfucksville.

Another thing that should be considered is how employees are handled in some places differently than others. Most food establishments refuse to pay OT, they will even cheat people out of it or punish them with less hours. At this point you can yammer on about suing them and thats not right but this is a fucking minimum wage job that no one gives a shit about so save your breath. On top of not wanting the employees there cleaning up while the store is making zero income to compensate (think about that for a minute) they want things done perfectly and the management doesn't give a flying fuck if someone comes in and orders something at the last minute throwing off your cleaning process. If you aren't out of there within the given time frame AND things aren't done perfectly you are going to be wrote up or at least checked off in the mind of the manager as a bad employee.

Lastly no matter what that note shouldn't have been put on that pizza box, that was bad form. I can guarantee though this wasn't the first time they have put orders in at the last minute being a hospital nearby. This was some pent up rage being let out, and the whole playing up nurses thing is cringe worthy. They get paid damn good money for what they do and the night crew not getting breaks? I've been in the hospital a couple times over the last 6 months and every time that night crew keeps me up all night with their laughing, talking and hollering outside in the nurse's area.
 
Purpose of these businesses are to obtain late service customers a lot of the time. I generally ask first if they are still taking orders, if they say it's getting late I generally accommodate by getting out of their hair asap. That's really the best you can do as a customer.

I completely agree here. I get the human side of it and I do think people can be considerate about this, but if the business is open, then it's open. If the lights are on just so that the employees can close up shop, then they are closed. Seems like a reasonable distinction as long as it is clear to potential customers.
 
Anyone working in food should expect to stay at work a good bit after you close to the public. If you close at 11pm for example you should take orders up to then, even seconds before. It's very frustrating as a customer when places start cleaning up the kitchen before they're closed.

On the same note, this is not worthy of a news article nor free pizza, come on.
 
Huh, I thought they ordered it over the phone, still that seems like an assumption on you're part, latecomers in my retail store when closing don't matter much because we're scheduled 30 to 60 minutes after closing.

I addressed this earlier in the thread. At no point have I said that sit-down restaurant etiquette applies to retail etiquette, or even fast food etiquette for that matter. The delivery driver apparently thought it was inconsiderate because they left the note. Leaving the note was dumb, going on a tirade on social media was also dumb.
 
Political threads: 95% of GAF are self-described bleeding hearts pissed off about how fucked this country is. People are overworked, underpaid, left to struggle and fall through the cracks without any real social safety net in key areas. Forced to work too many jobs for too low of pay by asshole companies taking advantage of a shitty labor market that leaves many with only one unpleasant opportunity or another unpleasant opportunity...If at all.

Tipping/Delivery/Retail threads: I don't give a shit about your situation, the sign says you are open til 12am! I don't give a fuck if it is 11:58 and you have been working for barely minimum wage on a double shift so you can afford the high rent near your university(on top of your overpriced education) and are struggling to keep your grades up but you have no alternatives because most businesses these days are built to cater to the average, selfish, needy consumer that wants anything they can think of at any given moment. Go get another fucking job if it bothers you. Yeah my money is going to directly prop up this business model I would despise in a vacuum, but fuck that, I want my pizza!!

All of your insane hyperbole aside, I don't see how having liberal views and wanting to improve the situation a lot of people have in society is incompatible with expecting people to do their jobs.
 
i love how something so trivial as this has spawned this massive discussion spanning 33 pages with no signs of stopping.
ha, yep.

To be fair, the absurd expectations placed on retail and food workers are worth critique. Most of these people are high school and college kids who go to class all day, have some extra curriculars necessary to become successful, and they work places like this until way after closing time because of moments like this for way less pay than they deserve. All of this struggle is invisible to adults who never had to go through this.
 
"We reserve the right to refuse service to anyone for any reason."
Then refuse service. Post different hours. Be clear about when it is acceptable to place an order.

But don't blame the consumer for placing an order during posted business hours as if they're being an asshole.

This thread is about an idiot who bitched at a customer for fulfilling the business purpose of their employer completely within the expected operating procedures of that business. Domino's didn't use their right to refuse service, the employee acted like a shithead because they didn't want to do the job they agreed to do.
 
i love how something so trivial as this has spawned this massive discussion spanning 33 pages with no signs of stopping.

"People don't understand that my job is hard because of ____________."

Then refuse service. Post different hours. Be clear about when it is acceptable to place an order.

But don't blame the consumer for placing an order during posted business hours as if they're being an asshole.

This thread is about an idiot who bitched at a customer for fulfilling the business purpose of their employer completely within the expected operating procedures of that business. Domino's didn't use their right to refuse service, the employee acted like a shithead because they didn't want to do the job they agreed to do.

And to be clear-this is Domino's we're talking about. They don't have a dine in option-it's all take out. So if you aren't supposed to order 30 minutes prior to closing-what the fuck is the purpose of being open in those 30 minutes?
 
Domino's Pizza the nurses on 5 east deserve an apology, and I am sure as much pizza as you can deliver.

is the implication here that they get free pizza from now on because someone asked them to stop ordering at close? i sure hope so. that's hilarious.
 
ha, yep.

To be fair, the absurd expectations placed on retail and food workers are worth critique. Most of these people are high school and college kids who go to class all day, have some extra curriculars necessary to become successful, and they work places like this until way after closing time because of moments like this for way less pay than they deserve. All of this struggle is invisible to adults who never had to go through this.

Massive assumptions here.

Plenty of people in here expecting food workers to do their jobs, including myself, very much worked in the same industry in the past with very similar situations as those that you described.
 
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