Sony is also a Japan-based company. That's not an excuse to be willfully ignorant of how the rest of the world works.
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So apparently my 3ds XL was stolen. I am currently attempting to get my games back.
- Thread starter hlhbk
- Start date
Sony is also a Japan-based company. That's not an excuse to be willfully ignorant of how the rest of the world works.
shanafan
Member
Well, he mentioned EA and Origin. I hear Sony is not as friendly as other services when it comes to accounts being stolen:
http://www.reddit.com/r/gaming/comments/2a66cn/my_psn_account_was_hacked_charged_for_145_and/
One of many stories about hacked accounts without a no positive outcome.
flatearthpandas
Member
I think you should take a break before you have a meltdown. Nobody really likes Nintendo's current account solution, though not everyone feels like it is the worst thing ever. However you or anytime else feels about it though, they do have one and you should be able to get your stuff back. I'm sorry you have to call customer support but at least you'll get all your games back.
Sony is actually pretty infamous for fucking people over online. Nintendo gets a lot of shit for their backwards system but the majority of their problems at least seem to get resolved.
diablos991
Can’t stump the diablos
What would be the point? If you need to secure a handheld, hide the handheld.
shanafan
Member
Agreed. I once had an eShop code that did not work. Nintendo credited me the value of card into my account within 48 hours.
On the other hand, I had a COD Ghosts code for extra content that did not work. Took Activision a month to credit me the items.
Starwolf_UK
Member
I don't know if those download codes ever expire. Something to contact Nintendo about, maybe?
That said a download has to start to own something which is a bit annoying but it can might be easy to make some room for things.
This would not help in the OP's situation, but making it harder for prospective thieves to resell a device by being able to lock it down so it's unusable without the right code is a pretty basic step to making it less attractive to steal that device. Devices that can't be used without the owner's permission are less likely to be taken.
Physically securing an item is a good thing to do, but having other methods to secure it only improves its security. Why be against that?
Dunnymeister
Member
Hey OP, would you mind letting me know what details customer service asked for?
I need to call them to arrange for a system transfer where one of my 3DS systems is broken and isn't able to turn on. Unfortunately, I'm in Australia and I faked my billing details and subsequently forgot them so I'm reaaaaaally hoping they don't ask for them.
I need to call them to arrange for a system transfer where one of my 3DS systems is broken and isn't able to turn on. Unfortunately, I'm in Australia and I faked my billing details and subsequently forgot them so I'm reaaaaaally hoping they don't ask for them.
You will never get across the ocean and without doing that you will never achieve anything with Nintendo.
scoobidoo112
Member
There's only a handful of games that ever did this and most of them, like Arkham City, either had the DRM removed or provided a tool to revoke the license, and that on a platform that has thousands of games. Had you made this point seven years ago, when this was relevant, then sure, but now you're just really reaching.
Agreed, very click-baitey. I came here expecting a juicy story of theft and betrayal and now I feel totally misled.
I bought a New 3DS XL and went through the transfer and the dude on the phone had asked what games I had. I told him the few I could remember (MH3U, Steamworld Dig) and those are the only games that have shown up in my redownloadable games list. It'd be great if there were a wallet/account-style system where I'd know what games I've downloaded, or so I could have ALL the games I've downloaded across multiple systems (pre-NNID). It's definitely frustrating and I don't understand why, from a business end, Nintendo don't realize the benefit of eliminating this hurdle.
Small Mailman
Member
Shitty situation OP. But also kinda funny that you're just assuming it's stolen.
Jimmyfenix
Member
Lol he never learns
Just got my stuff transferred over the phone - while talking to the (really nice) dude on the phone I asked him if he thought nintendo was gonna revamp the transfer system for the next generation of consoles and he said he was happy with the way things were because if it were any other way it would open doors to mass piracy....
I had no words.
I had no words.
DAREALGUMMY
Member
If you have club Nintendo, you just go to your account settings then products. It tells you all of them right there.
I don't understand why that is funny? Is my humour detection broken?
I've had a couple of DS's and two 3DS's before this one. There's no way of distinguishing which was bought when.
Not even worth arguing with him anymore.
Sorry to hear your 3DS was stolen but I can't help but read OP in this kid's voice
Lupin the Third
Member
So is this thread supposed to involve any discussion or debate, or just be an anti-Nintendo-policy echo chamber?
Few people will truly defend the current policy as awesome or convenient, but there IS room for debate on just how painful or out-of-touch the whole thing is.
Jimmyfenix
Member
He always does this. Check the yakuza 5 retail petition thread. I don't understand why he always brings up sony.
At least with Sony, the OP would have been able to deactivate stolen console. Unless things have changed, there is a 2 system limit for the Vita. It is annoying I can only assign one NNID per 3DS console. Good luck getting your games back OP.
Small Mailman
Member
Not haha funny. Your humour detection works fine I fixed it yesterday.
Serial numbers, email, and last 4 of credit card.
Forgot there was a holiday, but yeah...call them first thing tomorrow.
When I called them, twice in December (Wii U and a 2DS), less than 10 minutes later I was already downloading my games on them. Even when they say the process can take up to 2 days.
Not much. Just explained that I got new units after selling the previous ones earlier. And after verifying some purchases, Club Nintendo, etc. everything was set.
When I called them, twice in December (Wii U and a 2DS), less than 10 minutes later I was already downloading my games on them. Even when they say the process can take up to 2 days.
Not much. Just explained that I got new units after selling the previous ones earlier. And after verifying some purchases, Club Nintendo, etc. everything was set.
Because it won't be here any sooner than that? I don't really know what else to say, I guess its up to you if you want to continue downloading things from Nintendo or not. At the end of the day you can still get your games back, just not as immediately as the competition.
Dunnymeister
Member
Thanks so much! We don't use credit cards on these because the eShop rejects any from outside the US, hopefully they don't mind too much!
The wait continues. It's been 4 days since contacting support without hearing anything back from their digital department. I called in yesterday checking on status and was told I would definitely be hearing back from them by EOB yesterday and if I didn't to call back around mid day today and get the case escalated. I called in as directed and now am being told to wait at least 7 days for the transfer.
From what I was told the actual amount of time it takes the digital folks to transfer the data is about 30 seconds. Anyone have any idea how to expedite this process? My new 3ds is essentially a paper weight until I get my stuff transferred because everyone that I spoke to from Nintendo says not to purchase games on my new system until the transfer is complete.
From what I was told the actual amount of time it takes the digital folks to transfer the data is about 30 seconds. Anyone have any idea how to expedite this process? My new 3ds is essentially a paper weight until I get my stuff transferred because everyone that I spoke to from Nintendo says not to purchase games on my new system until the transfer is complete.
There is no debate for how painful or out of touch the whole thing is. The fact I am sitting here on day 4 with a paper weight because Nintendo can't figure out how to have a unified account system is terrible.
The horrible way that Nintendo seems to tie game purchases to systems instead of accounts is the one issue keeping me from purchasing any Nintendo systems. Hopefully they can take after Valve with their next console and let you download any purchased game to any system as long as your account is logged in.
I really don't see the big deal. Does Nintendo need a better account system? Absolutely. There is no excuse in 2015 to not have a more logical and streamlined account system.
BUT, they have made it much easier than the police report horror stories of a few years ago. I'm transitioning to all-digital on my 3DS at this point and don't see myself ever going back to physical, even if something goes wrong I may need to call Nintendo at some point.
It goes both ways though.. if you lost your 3DS with a cartridge in it, you can get another 3DS but that cartridge is gone. You lose a case of cartridges, you're not getting those back either. At least going digital on Nintendo is some bit of insurance where you are only looking at the hardware and not having to repurchase software, even if they do inconvenience you to do so.
Hopefully the entire process gets updated to the times with their next hardware.
BUT, they have made it much easier than the police report horror stories of a few years ago. I'm transitioning to all-digital on my 3DS at this point and don't see myself ever going back to physical, even if something goes wrong I may need to call Nintendo at some point.
It goes both ways though.. if you lost your 3DS with a cartridge in it, you can get another 3DS but that cartridge is gone. You lose a case of cartridges, you're not getting those back either. At least going digital on Nintendo is some bit of insurance where you are only looking at the hardware and not having to repurchase software, even if they do inconvenience you to do so.
Hopefully the entire process gets updated to the times with their next hardware.
Did you contacted them again? As I said earlier, mine took only 10 minutes on December. Others have reported similar timeframes, a few 1 or 2 days. Nintendo even says 48 hours (during business days).
You should call again, provide the reference number from the original call or open a new request, along the info they ask. The most is usually 2 days. But because of the 3 day weekend, maybe day #2 counts as today.
Please read my first response from earlier today. I have called a total of 4 times about this issue. The initial call on Saturday, Sunday to give them my serial number of my missing 3ds xl that was on the box and was told due to high call volume wait 1-2 days to call back to check status. I called yesterday based on the time frame I was given and they said to call back at noon today if I hadn't heard anything back which I did and not I am being told the process due to high call volume could take 7 days.
Missed that. Sucks still. At least there's a response. Guess the influx of new 3DS owners having problems with transfers.
Sucks also that nearly every service has something good, then other things thst just doesn't make sense as customers. Dealing with Steam for similar matters is as bad if not worse. Like the other poster that was 6 days waiting for a response, just to be able to recover his password. In my case, through something similar I just created a new Steam account since only had one game on it.
One can only hope things just get better. I was expecting to wait days back when I did it, so was pleased that it was nearly instant, even during the christmas season.