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Update - 4th Feb 2013
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Hello again, rather than post this into the thread (where the comments may be lost...) I thought I'd answer a few of the common questions raised with an update to this first post.
Before I start, I'd like to thank everyone for their support, thanks for your patience whilst we investigate and address the issues that some of you are experiencing.
Here we go...
1. Can we have a confirmed timeline?
This is difficult as it's not entirely under our control. Once we believe we've fixed the issues, we need to provide an update to SEGA for them to QA it. In testing it they might find that it's not fully fixed some of the issues you're experiencing or indeed we've introduced something new. That's the nature of software development, you can knock one peg in, which knocks another peg out.
We have had people working on the issues in the original post since Friday, including work over the weekend. So we're doing our best to resolve these as soon as possible. We believe we can address the majority of issues this week, but we'll update as we go.
2. Why weren't these issues found during testing!
Ah the wonders of PC development. If PC's were the same as consoles, with a simple small set of configurations, that would certainly have made life easier. But they're not. Every PC is unique in some way. There are variations in processor (Intel, AMD and more), variations in GPU (Nvidia, AMD, Intel and more), variations in OS (Windows XP, Vista, 7 and 8 - in 32 and 64 bit varations), variations in service packs installed, driver versions, revisions of DirectX and more. That's before we add variations of display and controller to the equation and before we take into consideration of what's available in any given part of the world...
We've done our best to test the software on as many configurations as are possible, but it's simply impossible to test every possible combination of hardware out there. So sadly, that has meant issues coming to light post release. Again, now we're aware of these issues, we're doing our best to resolve them as soon as possible.
3. Can we have VAC support to prevent cheating?
This is something we're looking at, but only after we've corrected the 'Game Not Found' behaviour, we'll worry about keeping out the cheaters once we know everyone can enjoy the game as we intended it!
4. Will you add character X as DLC?
As much as we'd love to add more characters, this is really a question you need to go to SEGA with.
The only confirmed DLC coming for the PC version right now is the Metal Sonic + OutRun track pack. Before the holidays we did start talking to the fans and got a shortlist of characters that fans would love to see in the game, and this has been something we're discussing with SEGA, but there isn't much I can add on this point... yet
As we go through this week, I'll update as we put the known issues to rest.
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S0L
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