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[4lejandro]

Gah!... I ordered via Amazon, received confirmation it's on my P.M.B. since yesterday, and had a friend pick it up for me, I'm super nervous and can't wait to try it out!

:S

I say this because I had a few problems with my PS3 (went through 2 units THE FIRST DAY), had them exchanged by the store IMMEDIATELY, but the third time was just shy of a year (by like 2 weeks, I still managed to get manufacturers warranty and Sony exchanged my unit for a new one), I suspect my shitty (at the time) internet connection, as all three problems (unit powering down after a few minutes, and Blu-ray going tits up the last two times) occurred after updating the firmware and the last time updating a game. Still, I'm somewhat confident I won't be in that 1% this time around!

 

[KoopaTheCasual]

I smell damage control

This is the most literal example of damage control you can have. Not much to smell. They fucked up with a batch and are covering their asses to keep their consumers happy. It's the only and best solution.

Gah!... I ordered via Amazon, received confirmation it's on my P.M.B. since yesterday, and had a friend pick it up for me, I'm super nervous and can't wait to try it out!

:S

I say this because I had a few problems with my PS3 (went through 2 units THE FIRST DAY), had them exchanged by the store IMMEDIATELY, but the third time was just shy of a year (by like 2 weeks, I still managed to get manufacturers warranty and Sony exchanged my unit for a new one), I suspect my shitty (at the time) internet connection, as all three problems (unit powering down after a few minutes, and Blu-ray going tits up the last two times) occurred after updating the firmware and the last time updating a game. Still, I'm somewhat confident I won't be in that 1% this time around!

Electronic devices clearly hate you.

 

[zomgbbqftw]

Suppose the worst-case scenario and the defective rate was 1%.

1% of 1 million consoles is 10,000 defective consoles.

Assuming there's still a 1% defective rate on new consoles, only 100 out of those 10,000 replaced consoles would still be defective.

It would suck to have your PS4 be defective two times in a row, though.

What about that one guy who gets three dead units in a row. D:

 

[FranXico]

Thank you to all who responded.
Absolute numbers in the order of 10000 are indeed feasible.

I guess I'm still trying to get used to the idea that over 1 million PS4s were sold over the course of one weekend. Still amazed.

 

[Bunta]

Good stuff. This is how it's done.



1% isn't very low. It's barely tolerable. It was .4% before, so it's at least doubled since their last announced figure so it may go up still.

1% is very low for electronics.

 

[RyuHei]

Good thing! Mine was from Amazon (KZ bundle) And it is working perfectly so far. I've got none of the issues appeared online so far. Very fortunate. I hope for no future issues as well. Standby works perfectly and boots very fast for the OEM hdd. But I feel like buying the extended warranty just to quell my insecurity of its future Lol.

 

[WelfareBurger]

Of the 5 PS4s I know of (one is mine), they were all good. Whew!

 

[xPhinehas]

How is that so difficult to believe?? They have sold more than 1 million units in a single day.. 1% would mean 10000 people had their PS4 failing on them which is alot of people, sounds believable to me.

They said that estimated failure rate is 0.4% so that would be approx 4,000 units. Ironically that's how many people won the Taco Bell PS4's...

 

[PAULINK]

I hope they do this for my controller, which I had to pay for shipping :/

 

[ElectricKaibutsu]

I dunno, they're probably underestimating. But still, they seem to be on top of things to ensure it doesn't spread like wildfire and that they immediately exchange broken units. So good effort I guess.

Kind of how I feel. Hopefully whatever caused these units to fail will be fixed going forward.

 

[MThanded]

They're def underestimating just because it's too soon.

But- as someone who's PS4 has had disc drive issues- this is awesome. So glad theyre getting in front of this.

They know exactly how many people have called about their console being defective. How is it too soon?

Sure you can say that there are unopened consoles but they know how many were shipped and how many people need replacements.

 

[GoofsterStud]

1% is great. Less than 1% is even better. Seriously 4% is the goal for the industries average.

 

[kyser73]

BS, what about the constant blue light with no video signal a lot of people are getting? No one singular problem... lol

Sony trying to cover up their defect rate.

'Several issues...not a singular problem.'

'Singular' would mean 'one problem'.

'Several' - meaning more than one.

Therefore:

The BLoD is ONE of SEVERAL problems affecting returned units.

Another would be the defective PSUs that were part of the Amazon consignment.

See, two problems.

More than one.

 

[PotionBleue]

For consumer electronics, it is.

Are we talking about failure rate right after purchase, after 1 year, after ___ …?

I highly doubt the ~50% RROD figures we got for Xbox 360 early years were after a couple days but rather something like 1 year.

To put it in context, the failure rate on hard disk drives is 5%.
http://www.tomshardware.com/reviews/ssd-reliability-failure-rate,2923-3.html

That's over a period of 1 year. PS4 has been out for 4 days.

 

[mangochutney]

It's possible too that given the situations the workers were working under they would be a lot less careful about doing a good job.

Wonder if for those near SCEA HQ can actually just drop off their PS4 and swap right then and there? After calling in ahead of course.

I'm quite sure that they are stored in some random warehouse somewhere and not piled up in Jack Tretton's office. Pitching up at an office HQ is going to get you nowhere.

1% isn't very low. It's barely tolerable. It was .4% before, so it's at least doubled since their last announced figure so it may go up still.

They didn't say it is 1%, they said it is less than 1%.

And barely tolerable? Ninja please.

 

[Bluekaveli]

Lovely.

 

[SegaShack]

Shipping something in and waiting for it to ship back is far from immediate. If someone has a Sony store it would be immediate but this process sounds dreadful, especially for people who waited so long for the console to come out in the first place.

 

[SomethingInTheSea]

Are we talking about failure rate right after purchase, after 1 year, after ___ …?

I highly doubt the ~50% RROD figures we got for Xbox 360 early years were after a couple days but rather something like 1 year.



That's over a period of 1 year. PS4 has been out for 4 days.

I know, and it includes a HDD too. Over a year it'll certainly be much closer to 5%.

 

[opticalmace]

What about that one guy who gets three dead units in a row. D:

Or the 0.01 guy who gets four in a row.

 

[Damaniel]

What about that one guy who gets three dead units in a row. D:

Three events with 1% odds happening in a row - that's 1 in a million odds overall. Personally, with such long odds, I'd rather have 'winning the lottery' be the outcome, but sadly long odds can have negative outcomes too...

 

[LiquidMetal14]

Good, get those new units out so the masses can enjoy an amazing new Playstation. Take the broken ones and re fix them and sell again. Or recycle components.

 

[BurnOutBrighter]

ITT people who think that it's possible to get a device to function 100% of the time from out of the box.

1% failure rate is an amazing achievement.

 

[sajj316]

Nice! Well done Sony being quick to address and respond! Glad mine wasn't broken!

 

[zomgbbqftw]

Three events with 1% odds happening in a row - that's 1 in a million odds overall. Personally, with such long odds, I'd rather have 'winning the lottery' be the outcome, but sadly long odds can have negative outcomes too...

One in a million with a million units sold. :O

 

[IcyRhythms]

Well done

 

[4lejandro]

Electronic devices clearly hate you.

Felt like shit every single time, it was a good thing I was able to exchange it free of charge those 3 times :lol.

 

[matty2Dfraud]

'Several issues...not a singular problem.'

'Singular' would mean 'one problem'.

'Several' - meaning more than one.

Therefore:

The BLoD is ONE of SEVERAL problems affecting returned units.

Another would be the defective PSUs that were part of the Amazon consignment.

See, two problems.

More than one.

There are multiple problems. From those multiple problems there is one very very common issue. Sony is just trying to play this off as a bunch of random issues that aren't really a problem. There is obviously a problem here. Don't be so dense.

Anyway, The majority of my friends ended up with broken consoles. I don't believe this for a second.

 

[StoopKid]

Good stuff. This is how it's done.



1% isn't very low. It's barely tolerable. It was .4% before, so it's at least doubled since their last announced figure so it may go up still.

only on neogaf.

 

[Brohan]

I know, and it includes a HDD too. Over a year it'll certainly be much closer to 5%.

"The average new electronics item has a 15% failure rate in its first 3 to 4 years. Used and refurbished items are even more likely to fail than new items."

http://www.squaretrade.com/htm/pop/lm_failureRates.html

Soooo 5% after a year would be totally normal.

RROD was simply a disaster case reaching up to 50% failure rate.

 

[dejay]

1% is very low for electronics.

Fair enough - I stand corrected after checking around. Good to see they have enough units to cover any expected DOA units.

I'm still not convinced that number won't go up again, but even if they double again it's still within normal rates.


(edit) People should stop using 3-5 year rates - we're talking DOA rates.

 

[dreamfall]

Awesome for them to quickly exchange the problematic units!

Got mine from Amazon, my brother got his from Best Buy. Working flawlessly thus far, couldn't be happier!

 

[BurnOutBrighter]

1% isn't very low. It's barely tolerable.

This the new "30fps is a fucking slideshow".

 

[kmag]

Uhm it is well within the standards, ofcourse the number can still rise, especially over the years but if it stayed around 1% that would be pretty damn impressive.

"The average new electronics item has a 15% failure rate in its first 3 to 4 years. Used and refurbished items are even more likely to fail than new items."

1% DOA would actually be pretty high, the majority of failures in consumer electronics occur after 3 years (the 15% you're talking about), in the first year you're typically looking at 3%-4%. For DOA, anything over 0.85% is considered well above average.

However, building consumer electronics is an iterative process, unless there is a major design flaw which is too expensive to fix or a particularly problematic critical component, they'll iron it out relatively quickly.

 

[FalsettoVibe]

Good job Sony!

 

[Donthizz#]

them replacing PS4's immediately shows it's not a widespread problem..

 

[ClearData]

I'm not trying to start a fanboy argument but I wonder what those people who kept raising concerns over the PS4's integrated power brick and running temperature are thinking now. A 0.4% failure rate is sterling when compared against prior hardware launches.

Now it will be interesting to see how Microsoft, who opted for an external power brick and massive internal fan fares, since they arguably made more concessions in design to avoid another RROD debacle.

 

[Vestal]

them replacing PS4's immediately shows it's not a widespread problem..

huh??

 

[B1gg_Randall]

Good shit.

 

[Jinko]

Great they are replacing them so fast, hope they aren't using the EU stock though /joke

huh??

Chances are that if it was a wide spread problem they wouldn't have the stock to replace them immediately.

 

[davepoobond]

Difficult to believe.

Does it matter if they exchange them all?

 

[hodayathink]

huh??

In theory, if it were a widespread problem, they wouldn't have enough units to replace them all immediately.

 

[btkadams]

i wouldn't be skeptical of the number being the information they actually have right now. however, there are probably plenty of systems that haven't been opened (gifts, or otherwise not a priority) so the number could still creep up a little bit. it sounds good to me though.

 

[andycapps]

Good show, Sony. If there are problems, this is is how you resolve them.

 

[kyser73]

There are multiple problems. From those multiple problems there is one very very common issue. Sony is just trying to play this off as a bunch of random issues that aren't really a problem. There is obviously a problem here. Don't be so dense.

Anyway, The majority of my friends ended up with broken consoles. I don't believe this for a second.

Can you provide some technical evidence for this assertion?

 

[Jburton]

Good stuff. This is how it's done.



1% isn't very low. It's barely tolerable. It was .4% before, so it's at least doubled since their last announced figure so it may go up still.

Clueless.

Barely tolerable?

 

[stang6604]

sony sold 1 million. they didn't distribute 1 million in 24hrs.

 

[Frodo]

I would like to know the reason behind the discrepancies on the 1 star ratings, though.

Volume could explain it, but I'm not sure it is that simple. Back to sit and wait for more data.

 

[KoopaTheCasual]

sony sold 1 million. they didn't distribute 1 million in 24hrs.

Except for the fact that they did.

 

[MThanded]

There are multiple problems. From those multiple problems there is one very very common issue. Sony is just trying to play this off as a bunch of random issues that aren't really a problem. There is obviously a problem here. Don't be so dense.

Anyway, The majority of my friends ended up with broken consoles. I don't believe this for a second.

And none of mine did. So in my little bubble of a world there is a 0% failure rate. You realize how bad your anecdotal evidence is.

 

[StoopKid]

sony sold 1 million. they didn't distribute 1 million in 24hrs.