While i agree that it might be a pretty high % for DOA, one could argue that it is much better to have units malfunction immediatly instead of mass malfunctioning after a period of time (RROD).
I think Sony will be just fine.
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Sony Exchanging Defective PlayStation 4 Units Immediately
- Thread starter Cyberia
- Start date
While i agree that it might be a pretty high % for DOA, one could argue that it is much better to have units malfunction immediatly instead of mass malfunctioning after a period of time (RROD).
I think Sony will be just fine.
Captain Tuttle
Member
I agree. There's no reason to think these problems are outside the ordinary failure rates for electronics though.
hey_it's_that_dog
benevolent sexism
Well, immediate failure doesn't rule out the possibility of other problems down the line, but I do agree that in a way it's nice to have it fail immediately and get replaced with urgency by the company rather than breaking just around the time warranties expire.
Despite the fact that people were complaining more this time around, I really wouldn't be surprised if the failure rate was actually much higher than 1%. The only reason I think this is the fact that a bunch of media who got it earlier had some of theirs with issues. They were the first to get this console. Think about it, if there's a 1/100 chance then those different gaming outlets just happened to not get lucky. It would almost make it seem like it's a 1 in 10 chance that your PS4 is a bad unit rather an 1 in 100.
This whole thing is ridiculous. There is a standard acceptance for faulty technology with every single thing that you buy. To blow the PS4 business so widely out of proportion is idiotic. You'd might as well just not buy any tech items ever, because they're all made with an acceptable failure rate in mind. This isn't like the RRoD, but that's how some people want to act.
You are assuming failures are equally distributed. If anything changed in the production lines then this assumption may be false.
A logical explanation for this would be that the PS4's the gaming media received were all from a bad batch.
If those odds hold, instead of buying PS4s he should have bought lottery tickets.
Many review outlets received more than one machine. If 400 machines were distributed and 4 outlets had problems that'd be exactly 1%. Even if 5%had problems it may be batch related. Defects aren't statistically independent events.
RedAssedApe
Banned
console warz bro. this reaction is to be expected with two consoles launching so close to each other. every one goes nuts at every little bit of news good or bad. especially bad. its like a full moon but for like the last 9 months...
glad sony is getting ahead of this though. seen reports of people taking their broken systems into Sony stores and getting them replaced on the spot. normally they would turn you away and ask you to go through the third party seller or warranty process.
Please go back to the Halo |OT18| We're Back Baby! thread if this is all you got to input in the PS4 threads.
pizzapizza64
Member
Here's my situation:
My ps4 works but is loud after 10 minutes and gets really hot. It hard locked on me one time.
Only that one time though.
Should I contact sony? It's really loud even when playing digital only stuff.
My ps4 works but is loud after 10 minutes and gets really hot. It hard locked on me one time.
Only that one time though.
Should I contact sony? It's really loud even when playing digital only stuff.
If you are not happy with your console you should contact sony. It's a 400 dollar device.
Definitely, can't hurt to try.
Not when you factor in the countless Xbox fanboys that just "said" they had a broken ps4. People do that stuff.
Statistics can be a tricky thing, though. The sample size of 'game journalists' is small, but not necessary random. All the journalists got units from the review event, so it's possible that those units all came from the same batch, and were all produced around the same time on the same assembly line (perhaps a Foxconn employee was asleep on the job that day?) Likewise with the Taco Bell units. The only thing those units have in common with the review units is that they were handed out early, and therefore (possibly) may have come from an earlier batch of units that had a disproportionally large number of problems.
While a higher than 1% incidence of issues with reviewer's units may be a sign of a higher than 1% failure rate in the general population of units, it may not be, either. Personally, I think the DOA rate is lower than 1% at this point, just because Sony's actually sending replacement units instead of refurbishing the broken ones. They probably budgeted a set number of units for warranty replacement (certainly no more than 1% of the total), and the actual defect rate is low enough that they can pull from their reserves instead of fixing the broken ones.
Moral Panic
Member
I don't know what the percentage of broken units are but, I don't think it is normal. iPad's and iPhones are consumer electronics and they sell way more than PS4's but I don't hear of so many day 1 complete failures as this.
Blast from the past:
Blast from the past:
test_account
XP-39C²
I dont think anyone knows yet, not even Sony. The EU PS4s are probably still in shipping containers and in warehouses. I'm not sure if anyone got their hand on an EU model yet?
Are there statistics for this anywhere? For a low margin product, 1% seems entirely reasonable. I can assure you that failure rates are much higher for PC components, especially with regards to hard drives. Most of the time shipping and handling would be to blame.
You can't compare this to 360. PS4 units are DOA (meaning a quality control issue) whereas 360's were built to basically cook themselves over a period of months.
rokkerkory
Member
Good problem management at work here!
\m/
\m/
test_account
XP-39C²
Yes, they know that some units are defective and they are trying to fix it. What else can they do in this situation?
matty2Dfraud
Banned
Yes, the constant blue light w/ no video signal is just occurring inside my little bubble of a world. No problem here guys. Go home and play your working PS4s because there is nothing to complain about here.
Johnny Cage In The Shower
Member
Am I doing this right?
For iPhones they are often tested before sold at the point of sale when the sim is put in. My wife recently was picking up a unsubsidized gold coloured $819 5s (utterly not worth it) and the guy at the kiosk had a dud on his first try and the second one became my Wife's.
iPads with 3g/LTE service go through the same process. Apple may also store test their stock I'm not sure.
I did read they sent back 2/10 phones to foxconn due to defects; Apple may do a second or third round of testing that Sony doesn't but they also don't take a loss on each unit so they can afford to.
Your logic was that the failure rate was higher because all your friends had problems. My logic was none of mine had it so the failure rate was 0%. My faux logic was highlighting how bad your logic was.
My post went right over your head. The pure fact that you thought I was not joking is laughable.
Do you have anything to back that up? I got dogpiled on pretty heavily for suggesting 1% was barely tolerable.
You don't seem to understand what living in a bubble is referring to when it is said.
njean777
Member
I will have to call them tomorrow, I already registered a rerun to amazon, but they are sold out. So I guess I will try to get in touch with Sony. My fans spin loud the whole time the system is on even on the home screen, and go to full speed while playing any game, my friends ps4's do not do this. I have it adequately ventilated also.
ElectricKaibutsu
Member
My brain broke
Sorry, autocorrect. Did your brain have a pulsing blue light or a pulsing white light?My brain broke
I've been to one at the Millenia Mall in Orlando.
They look like your average electronics store. Just that everyone is there to just look around. I've noticed they've been closing quite a few of them up here in Canada.
Yeah, I just got out of a chat with Sony support and I was told that a coffin was coming via next day service, and when they received my box a replacement would be overnighted to me. I also have a replacement request in with Amazon, so whichever ends up being faster is what I'll use. The whole situation sucks, but at least they're handling things quickly.
If there were a Sony store closer than 10 hours away, I'd probably go that route, but alas.
If there were a Sony store closer than 10 hours away, I'd probably go that route, but alas.
They are places where you buy $2,000 Sony TV's for $3,000.
They may also offer you $100 HDMI cable.
They have staff as knowledgeable and keen on their products as former Circuit City employee's and in fact are likely the same people.
I'm simply astonished why Sony bothers to keep them open or if they are franchised, how they stay open.
Those 1% are only units that are DOA or broken within 24 hours. The usual failure rate is probably calculated over a period of one year. So the actual failure rate will be higher. Still, 1% is not too bad. I expected it to be higher after all the reports.
matty2Dfraud
Banned
A lot of my friends have had problems. I see a lot of people on the internet having problems. Based on that I don't think this is as small of an issue as Sony would like us to think. Maybe bad logic, but it's all I have to go on at this point. Trust isn't my go to in situations like this. Especially when other issues (DS4 analog rubber) exist and Sony hasn't even acknowledged it yet.
But yeah, I'm stupid and your post obviously went right over my head. i get it.
Apparently no...
I was offered one of these replacements when I called their support, however he informed me that getting a replacement would consume the manufacturer's warranty on the unit. They do offer a 3 month warranty on replacement units, but losing 9 months of my warranty the day I get the system did not sit well with me. He was also trying to sell me an extended warranty before he had even attempted to fix the issue. I wasn't able to exchange the unit in-store as they are all sold out, so I just ended up returning it. I'll pick one up again later when they're back in stock and hope for better luck.
Aren't there laws against there? Many states and countries have laws stating the warranty is from date of purchase and can;t be amended like that? You live in a 'business friendly' red state?
RedAssedApe
Banned
A few in the US.
http://store.sony.com/-cms-page.sony.store.listing
My local mall in Los Angeles has both a Sony and MS store like 100 ft away from each other
LiquidMetal14
hide your water-based mammals
The one guy who streamed his PS4 pre-launch drove to a Siny center and they replaced his immediately l.
Care to link to that quote?
You are falling apart at the seams. You admitted your logic was wrong but then continued to use anecdotal evidence as your basis for your point.
1.Admit logic is wrong
2.Continue to use your logic to justify your unsubstantiated point
3.????
4.Profit