I should have tried to refund Evolve. Worst $70 I ever spent.Sony refunded my Destiny purchase. That was fucking awesome.
This story is a real shitty side though :/
The issue is that their Terms of Service, that they themselves wrote up, allows them to be inflexible when they want to.Sony gave me a refund when I bought GTA V on the wrong system... Can't be 100% inflexible
I think they can't remotely deactivate games after they've been installed, which probably informs this policy.Why can't Sony just revoke the game license and refund, it's like their incapable of doing it.
Why can't Sony just revoke the game license and refund, it's like their incapable of doing it.
Okay, everyone's getting refunds and Sony are wonderful.
Except, if Sony so willingly refund people so easily, doesn't it make it even worse that the story in the OP happened? I mean, I'm sure people get refunds now and then but how can they possibly justify not refunding for that?
Sony acknowledge this to be true, but state that due to their terms and conditions there can be no refunds on digital purchases.
Nah I don't value my self worth on what console sells better or has more pixels like many here do. It is obvious which company gets more shit though on Gaf.
I knew you would understand.
I knew you would understand.Ha, ok, I believe you. You don't care, you just mentioned it because.
That doesn't make Sony look any better in this light.
If the guy was a victim of fraud, refund him, simple. I imagine once it goes on Watchdog it'll be sorted as frankly every company going hates to be called out on it.
OP had a problem? Sure. But saying or implying that Sony never make a refund, that's NOT TRUE.
Okay, but you're focussing on the wrong part of the story, here.
I'm glad you got a refund, so explain to me why the person in the OP wasn't given one, despite talking to numerous people at Sony via numerous means?
I need to understand this better. This year I was a victim of someone "copying" my card, likely at a restraunt, and there was a single charge at gas station hundreds of miles away. I filed a fraud complaint with my BANK and they investigated the matter and refunded my money.
Why would this be any different? I was always under the impression that if your info or bank card is compromised it is not the retailer that owes you money that was wrongfully spent there, but rather you would have to take it up with your bank, and hopefully your bank has fraud protection.
Unless this was Psn credit that was accessed via a compromised PSN account, which again is not the responsibility of Sony or any company. My password is my responsibility if it is compromised on any site it is on me, not Amazon, not Apple, not MS, Sony or whoever. It sucks either way, but technically Sony is backed up by a Terms and Conditions every user agrees to abide by. A company stepping outside of their own terms and conditions could create bad precedents.
I need to understand this better. This year I was a victim of someone "copying" my card, likely at a restraunt, and there was a single charge at gas station hundreds of miles away. I filed a fraud complaint with my BANK and they investigated the matter and refunded my money.
Why would this be any different? I was always under the impression that if your info or bank card is compromised it is not the retailer that owes you money that was wrongfully spent there, but rather you would have to take it up with your bank, and hopefully your bank has fraud protection.
Unless this was Psn credit that was accessed via a compromised PSN account, which again is not the responsibility of Sony or any company. My password is my responsibility if it is compromised on any site it is on me, not Amazon, not Apple, not MS, Sony or whoever. It sucks either way, but technically Sony is backed up by a Terms and Conditions every user agrees to abide by. A company stepping outside of their own terms and conditions could create bad precedents.
A lot of companies do this.The problem is that we have heard of Sony out right banning accounts if a charge back is done.
No refunds policy, thread is full with people that got refunds haha.
A lot of companies do this.
Honestly, it's just, how can this even be allowed to happen? He's a victim of a crime, and Sony just happily treat him like a criminal.
The main objection was that as they have no way of determining if someone genuinely used his details fraudulently as opposed to him "sharing his details" and then trying to get his money back to then get a "free" game, they can't provide a refund.
I'm pretty sure that's their reasoning. Who's to say people aren't going to abuse the system if they make exceptions in this case?
If they create a precedent, what's to stop me giving my data to a friend, allow him to buy somehing, complain that a purchase was made with my account in a different console and getting my money back?
.
If it's credit card fraud go to the credit card company. Or is this a grey area for bank refunds too?
If it's credit card fraud go to the credit card company. Or is this a grey area for bank refunds too?
And what if it was a debit card?
I'm pretty sure that's their reasoning. Who's to say people aren't going to abuse the system if they make exceptions in this case?
If they create a precedent, what's to stop me giving my data to a friend, allow him to buy somehing, complain that a purchase was made with my account in a different console and getting my money back?
That said, I'm all for them implementing a two-step verification and THEN use this kind no-refund policy. Not when a simple login is all you need to access your account. Without two-step, they should issue refunds for stolen accounts. (Even if that means people abuse it. At least that would be an incentive for them to add two-step as fast as they can )
It seems like the difference is SCEA (who refund) and SCEE (who don't).No refunds policy, thread is full with people that got refunds haha.
The main objection was that as they have no way of determining if someone genuinely used his details fraudulently as opposed to him "sharing his details" and then trying to get his money back to then get a "free" game, they can't provide a refund.
The instances people are using with driveclub are very different, a service which people paid for was broken, hence the refund. There was nothing "gained" but in this instance the gain is potentially a "free" game if the transaction isn't 100% fraudulent.
Out of interest how would they deal with this moving forward? You could apply that logic to everything, what about a credit card, if someone gets my details, and the make a purchase, the credit card refunds things. They could take the same logic "how do we know you didn't give your details to a friend" but it's very rare.
But from Sonys point of view they would rather just say NO in these cases to avoid people taking advantage. EVERY other business has policies in place where transactions can be reversed if fraudulent activity is suspected, e.g PayPal. Sony can NOT have a zero tolerance policy in these instances. Yes there are people that abuse every system and there's NO WAY to prevent a minority from abusing every system.
One thing I wish Sony would clamp down on is game sharing, the people selling games that way on EBay make me sick, and I would like for people who buy games in this way to have their consoles bricked lol
The problem is that we have heard of Sony out right banning accounts if a charge back is done.
There fixed it for you.No refunds policy, thread is full with Americans that got refunds haha.
So didn't the US $ and the fact watchdog is a UK show make you think. Perhaps it is a more of an SCEE problem.OP had a problem? Sure. But saying or implying that Sony never make a refund, that's NOT TRUE.
By the way, here is the proof of my three refunds from them:
2015
etc
If you read the OP you would find examples where Sony knows it wasn't you and they still refuse to do anything about it. It is absurd.it sucks if you can prove it wasn't you who purchased it and they still say no though.
Nah I don't value my self worth on what console sells better or has more pixels like many here do. It is obvious which company gets more shit though on Gaf.
It seems like the difference is SCEA (who refund) and SCEE (who don't).
:lol. You guys know it's true. Sony can do no wrong.
So didn't the US $ and the fact watchdog is a UK show make you think. Perhaps it is a more of an SCEE problem.
It's not card fraud, it's people using the account with the details saved on it. If it was card fraud then it would be on someone elses account and you can just file a charge back because who cares if a strangers PSN account is banned?
I always see this brought up. Does America have shitty fraud protection for debit cards or something? In the UK my bank has sorted out both instances of fraud as soon as I called up (you know, minus the "give it x days for the money to show up" stuff).
I already said that on my last opinion.
BUT I said, too, that maybe we don't know the complete story and all the reasons why Sony didn´t refund this guy.
SonyToo!™;165375821 said:GG Watchdog
I've seen quite a few threads on this matter and had been hoping gaming sites like Eurogamer would investigate it