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Sony has to have the worst consumer service ever

Rembrandt said:
Nah, any company that knowingly puts out a shoddy product and discounts it heavily during the winter/black friday to sell it and then only offering returns with receipts is dumb. They're absolutely supposed to send you an email when you're suspended/banned; even the website says you'll receive one within 24 hrs. I'm not mad about that, I understand why and I'm not tripping. Just weird I didn't get an email explaining why. I also know I should have kept my receipts, but it was a gift and I didn't expect a tv/monitor to not turn on within 2 months nor did I expect a company that knew the product was shitty to be so strict about their return policy. So yeah, I'll say they're customer service is pretty bad off my two experiences.
Click to expand...
In your cases, customer services have done exactly what they're required to do and exactly what they should have done

A receipt is a legal document and I would hope that you would know to keep hold of other legal document while it's still relative to you. They would be bloody stupid to accept a box as a legal document.

The reason you've not been refunded because of you, you may not like that because you have a box but the responsibility is yours alone to keep the relevant documentation irrelevant of whether you are buying the greatest or the poorest piece of hardware in the world.

The burden of proof is with you as the consumer with the issue.
 
I can't really comment on your situation, but I've recently had to deal with Sony and GameStop's customer service. It went like this:

My PS4 went haywire, so I decided to send it in to Sony. I filled out the online service request form, but after around 5 days I didn't have any confirmation emails so I requested a chat with a Sony customer service rep. After about 10 minutes I got through, and with almost no trouble he was able to reapply my request.

About three days later I got the box in the mail and followed the instructions. The problem I then had was I couldn't find my original receipt. I called GameStop to ask if they could print out the receipt again but was told no. I tried logging onto the site, but I had no luck. For the most part I pay with cash, but I used my credit card to pay for my PS4 (paid for it before launch, picked it up launch night). My credit card carrier had a security issue some time earlier this year, so I had to get a new one. Well, even after digging out an old credit card statement so I knew all the information the GameStop site was asking me for, it still wouldn't go through. So their site is busted in that regard.

I called GameStop and luckily got a different person (seemed somewhat new), and she actually tried to help me out. At the end of it all, the only thing I could do is call the GameStop hotline and give them my PS4 service request number so they could contact Sony and verify everything. I was on hold for probably 15 minutes a couple times, but other than that it was relatively easy.

Yesterday I got my new PS4 back in, and realized I hadn't deactivated my original. Apparently I could not do it myself, so I again requested online help from Sony. It took about a minute to get connected, and all I had to do was give him my info and within 5 minutes I was activating my new console.

So, my experience with Sony involved a few hiccups, but the actual process of dealing with them was pretty good. GameStop was a lot more hit and miss.

Still no Amazon though. I swear the nicest person in the world works for their help department, haha.
 
Man, I'm sorry to hear that. The only time I've ever had to deal with Sony service was with a faulty Playstation 3D monitor (black flickering) and for me they came through. It was on the last month of my warranty and they sent me a box to send it in with, repaired it (works great, not a single problem since) and it was free.I hope your stuff gets sorted though.
 
They've been good to me... I've never called to ask for a refund or anything though. Way better than my experiences calling Comcast. That said, Comcast has never put me on hold for 8 months.
 
TheF1BOB said:
Sony, MS, Nintendo...they're all shite.
Click to expand...

i've had good problem-solving through microsoft, and nintendo actually called me back on separate occasions when i wasn't able to get something done that day, to try and help me through the problem. sony was the one who apparently deletes 4-month old records of who actually meets requirements for a deal.
 
bebop242 said:
agree with Sony's poor customer service. They are generally pretty clueless when it comes to account/PSN problems.

Also agree with Amazon having awesome customer service however Apple, from my experience, not so much.
Click to expand...

And I'm going to go with, "It's a crap shoot regardless of which company you're dealing with." My extremely rare encounters with Sony's PlayStation support have been quick and easy. As have most of my dealings with Amazon. The last (and, unfortunately, current) encounter I had with Amazon support was absolutely horrendous, however. Here's the chat log:

======

Me: I was looking through the system log on my Mac and saw these lines every ten seconds:

Oct 11 21:15:42 MacBookSam com.apple.launchd.peruser.501[258] (com.amazon.cloud-player[929]): Exited with exit code: 1
Oct 11 21:15:42 MacBookSam com.apple.launchd.peruser.501[258] (com.amazon.cloud-player): Throttling respawn: Will start in 10 seconds

So I uninstalled the Amazon music app and the amazon MP3 downloader app and rebooted. Yet the messages continue. How do I fix this?

Bhavya: Hello, my name is Bhavya. I'll certainly try to help regarding your concern.

I am so sorry for the trouble that you have gone through this.

May I know the error message that you are getting?

Me: Oct 11 21:15:42 MacBookSam com.apple.launchd.peruser.501[258] (com.amazon.cloud-player[929]): Exited with exit code: 1
Oct 11 21:15:42 MacBookSam com.apple.launchd.peruser.501[258] (com.amazon.cloud-player): Throttling respawn: Will start in 10 seconds
Also:
Oct 11 21:15:42 MacBookSam com.apple.launchd.peruser.501[258] (com.amazon.cloud-player[929]): posix_spawn("/Applications/Amazon Cloud Player.app/Contents/MacOS/Amazon Music Helper", ...): No such file or directory

Bhavya: Could you please try uninstall the app again

To uninstall the Amazon MP3 Downloader for MAC, open Finder and select "Applications." Drag and drop "Amazon MP3 Downloader" into the trash, then open the trash and delete "Amazon MP3 Downloader."

Me: It's already uninstalled. Which is why the error is baffling me. I shouldn't be getting ANY messages about the Amazon cloud player in my logs. There is no Amazon software on my computer at the moment.

Bhavya:
To uninstall the Amazon Music app for Mac:
1. Open Finder
2. Select "Applications"
3. Right-click (or Command+Click) "Amazon Music" (If you don't see the Amazon Music icon, enter "Amazon Music" in your Finder search box)
4. Click "Move to Trash"
5. To completely remove the app from your computer, empty your Trash. This also removes any other files, folders, or programs in your Trash bin.

Me: I ALREADY UNINSTALLED IT. It is NOT on my computer.

Bhavya: Okay
Are you still getting same error?

Me: Yes. Yes, I am getting the same error. That is the whole reason I'm chatting with you right now. I hate to be blunt, but did you even read my initial question?!?!

Bhavya: Okay
In that case, I will need to escalate this issue to our technical team and they will look into this.
Please allow me a minute.

========

I still have not received any message from their technical team.
 
I've had consistently positive experiences with Sony customer support, even in situations where there wasn't a satisfactory solution. I don't envy your scenario (I'm also not trying to downplay it), but for the accusation in the title, I thought it was worth providing broader context from my own experiences.
 
I take how example a different matter, but yeah sony it's horrible & not gives a fuck to the customers rights. In my country warranty it's extended for 2 years for the technology products. They put the ps3 under the toy category to decrease the warranty to 1 year. I'm just saying.
 
Fnord said:
And I'm going to go with, "It's a crap shoot regardless of which company you're dealing with." My extremely rare encounters with Sony's PlayStation support have been quick and easy. As have most of my dealings with Amazon. The last (and, unfortunately, current) encounter I had with Amazon support was absolutely horrendous, however. Here's the chat log:

======

Me: I was looking through the system log on my Mac and saw these lines every ten seconds:

Oct 11 21:15:42 MacBookSam com.apple.launchd.peruser.501[258] (com.amazon.cloud-player[929]): Exited with exit code: 1
Oct 11 21:15:42 MacBookSam com.apple.launchd.peruser.501[258] (com.amazon.cloud-player): Throttling respawn: Will start in 10 seconds

So I uninstalled the Amazon music app and the amazon MP3 downloader app and rebooted. Yet the messages continue. How do I fix this?

Bhavya: Hello, my name is Bhavya. I'll certainly try to help regarding your concern.

I am so sorry for the trouble that you have gone through this.

May I know the error message that you are getting?

Me: Oct 11 21:15:42 MacBookSam com.apple.launchd.peruser.501[258] (com.amazon.cloud-player[929]): Exited with exit code: 1
Oct 11 21:15:42 MacBookSam com.apple.launchd.peruser.501[258] (com.amazon.cloud-player): Throttling respawn: Will start in 10 seconds
Also:
Oct 11 21:15:42 MacBookSam com.apple.launchd.peruser.501[258] (com.amazon.cloud-player[929]): posix_spawn("/Applications/Amazon Cloud Player.app/Contents/MacOS/Amazon Music Helper", ...): No such file or directory

Bhavya: Could you please try uninstall the app again

To uninstall the Amazon MP3 Downloader for MAC, open Finder and select "Applications." Drag and drop "Amazon MP3 Downloader" into the trash, then open the trash and delete "Amazon MP3 Downloader."

Me: It's already uninstalled. Which is why the error is baffling me. I shouldn't be getting ANY messages about the Amazon cloud player in my logs. There is no Amazon software on my computer at the moment.

Bhavya:
To uninstall the Amazon Music app for Mac:
1. Open Finder
2. Select "Applications"
3. Right-click (or Command+Click) "Amazon Music" (If you don't see the Amazon Music icon, enter "Amazon Music" in your Finder search box)
4. Click "Move to Trash"
5. To completely remove the app from your computer, empty your Trash. This also removes any other files, folders, or programs in your Trash bin.

Me: I ALREADY UNINSTALLED IT. It is NOT on my computer.

Bhavya: Okay
Are you still getting same error?

Me: Yes. Yes, I am getting the same error. That is the whole reason I'm chatting with you right now. I hate to be blunt, but did you even read my initial question?!?!

Bhavya: Okay
In that case, I will need to escalate this issue to our technical team and they will look into this.
Please allow me a minute.

========

I still have not received any message from their technical team.
Click to expand...


If I remember right with you issue open a Terminal window and type launchctl list

Once you find what you want to remove type launchctl remove followed by the name of the app.

It's been awhile so hopefully this does help.
 
What did you do that was out of the ordinary? Right now this thread makes me scared of buying Tearaway :/
 
JP said:
In your cases, customer services have done exactly what they're required to do and exactly what they should have done

A receipt is a legal document and I would hope that you would know to keep hold of other legal document while it's still relative to you. They would be bloody stupid to accept a box as a legal document.

The reason you've not been refunded because of you, you may not like that because you have a box but the responsibility is yours alone to keep the relevant documentation irrelevant of whether you are buying the greatest or the poorest piece of hardware in the world.

The burden of proof is with you as the consumer with the issue.
Click to expand...

Nowhere am I denying that, but my point is that purposely discounting a shitty product during holiday season without any recall or preparation besides telling consumers to keep their receipts is shitty, too. I don't understand how I could send in my broken 360 without a receipt and get a new one, but I can't do the same with Sony.
 
I've dealt with Sony before. VF5 completely disappeared from my downloaded games--the version with all the DLC, etc. I called them, gave them a transaction number, and within a day or so $30.00 was in my PSN account. I was really surprised, given some of the other experiences I've heard.

Incidentally, the best customer service I've ever had is Lenovo. First I dealt with some support that knew nothing, but I was eventually transferred to Chinese man with a very musical, crystal clear English accent, and he called ME every "forty-eight minutes" (strangely arbitrary and specific) for four hours to make sure my problem stayed fixed.
 
Rembrandt said:
Nowhere am I denying that, but my point is that purposely discounting a shitty product during holiday season without any recall or preparation besides telling consumers to keep their receipts is shitty, too. I don't understand how I could send in my broken 360 without a receipt and get a new one, but I can't do the same with Sony.
Click to expand...

Maybe because your xbox problem was a wide spread issue while the tv thing wasnt. Also my tv didnt work for some reason does not equal shitty product. And how is it shitty of them to tell you to keep your receipt? Every company, big or small does that.
 
Maybe I was fortunate, but my experience with their customer service was good. Had a Gen 1 PS3 die of the YLOD, which they repaired and got back to me quickly. Unfortunately, it did later did completely and needed to be replaced with a refurbished PS3, but it was the same model so at least I kept backwards compatibility.
 
Arkaerial said:
If I remember right with you issue open a Terminal window and type launchctl list

Once you find what you want to remove type launchctl remove followed by the name of the app.

It's been awhile so hopefully this does help.
Click to expand...

Thanks! If it had been Linux, I'd have been groovy. Mac OS is just different enough that I didn't know where to look. :)
 
Rembrandt said:
Nowhere am I denying that, but my point is that purposely discounting a shitty product during holiday season without any recall or preparation besides telling consumers to keep their receipts is shitty, too. I don't understand how I could send in my broken 360 without a receipt and get a new one, but I can't do the same with Sony.
Click to expand...
The reason that Microsoft chose to employ practices with the 360 that weren't standard was simply because the 260 was in no way a standard piece of consumer electronics.

It was likely cheaper for them to allow non standard returns (had a couple myself) than to have to deal with the issues they'd have to face by not doing them. It's positive that they did things like that but don't confuse them protecting themselves with them offering you good customer service just because it worked out for you, me and (apparently) over 50% of people who bought their faulty hardware.

Admittedly you had issues with the TV but the vast majority of people didn't even though it was a nasty, budget TV which everybody really should have avoided however cheap it was.

I'm not understanding your complaint about them dropping the price of TV for the sales? It wasn't selling because it was simply a terrible TV in relation to the quality it produced but it did sell and I assume it sold even better when discounted at a probably more accurate price.

I would hope that no company would recall an entire line of products without a valid reason to do so which wouldn't really be appropriate with the product your talking about. If it was appropriate then looking at the console you're talking about which you thought was handled so well then Microsoft should have recalled that hardware within the first 12 months.

In all honesty, it's not really important what either of us think or say.

The single issue here is that, for what ever reason, YOU chose to not accept protection with that product by electing not to keep the receipt and as you said, if you'd done the sensible thing, they would have dealt with it for you.

You may not like the choice that you made but the problem that you have with them not sorting it out is solely due to that choice that you made. That mistake that you made doesn't mean that anybody else should fund the error that you made but I assume you'll at least learn from the mistake that you made.

You made a mistake, it's annoying, you'll learn.

You could have also tried getting it repaired for free by a third party warranty company and when they asked for the documentation you could have just said "No, but I have a hell of box" because that's essentially what you did with Sony.

I don't really have anything else to say on the matter to you, if you don't understand where you went wrong then you're probably never going to understand it.

So there you go, you may not like it but you fucked up and I'll get no pleasure from pointing out to you where you made a mistake so I'm not going to. I'm going to go and watch my very expensive Bravia which has worked perfectly for over three years that I've been using it. It's actually just as perfect as the receipt that I still have for it stored carefully in my "don't be a fucking idiot" box.

EDIT:
Also, sorry for moving away from the original topic. No more from me. :)
 
Sony managed to charge me twice for DriveClub, due to an error in their software that allowed the buy button to be enabled when I already owned the content. (and the fact I'd forgotten that I'd pre-ordered the game lol)

Their customer service fixed it up for me online in like a 20 minute chat.

Was a good experience overall.

The email I got was oddly worded and acted like they were doing me a huge favor or something but I imagine it's just a template email for any "refund."

I've actually had 2 pretty horrible experiences with amazon customer support; they can be hit or miss.. their "hits" are amazingly generous but I had one person be outright rude to me for no reason.
 
There are worse at there, believe me. But yeah, when they want to be they can be a fucking clown show, make no mistake.
 
Can you "delete" the Store on the Vita? There are some issues that pop up on the ps3 front that "Deleting" the store and getting a fresh install have helped. I’d check myself but no vita in front of me currently.
 
worst everrrr

actually they have been fine when i had to deal with them. forgot to turn off auto-renew for music unlimited and got charged after my trial ended.

didn't expected them to do anything as it was technically MY FAULT. they gave me their usual spiel about no refunds but that they would talk to someone and see what they could do. a few days later i had my money refunded.
 
Did that a lot

I even tried to use My vita with a brand new memory card. Still the same
 
Vercimber said:
Incidentally, the best customer service I've ever had is Lenovo. First I dealt with some support that knew nothing, but I was eventually transferred to Chinese man with a very musical, crystal clear English accent, and he called ME every "forty-eight minutes" (strangely arbitrary and specific) for four hours to make sure my problem stayed fixed.
Click to expand...
Lenovo support is am amazing. A co-worker had an issue with his Thinkpad 2 years ago, called the support, and the next day they sent a guy to our office who took the laptop apart right there, replaced the broken component, put it back together and tested it in an hour.
 
Took them three years to allow me access to an old PSN account in which I didn't remember the bday or password I set on it. But I know the CC number and email address for it. So yeah, pretty shoddy service. Back in the PS3 days of course.
 
What happends if you put the Vita in airplane mode? I know that this will limit the useage of online connectivety of course, but i'm curious to see if the battery holds noticeably longer then.

Also, maybe this have already been suggested, but have you tried to download those items on a PS3? It doesnt seem to be Vita related to me at least, concidering that you get this download list on the Vita even after you format the Vita. It seems to be a PSN account issue.


Queen of Hunting said:
most of sony's online infrastructure is complete shite. still no name change in 2014 fuck that up your arse
Click to expand...
Its clearly a bug in the system somewhere, its not an infrastructure issue, otherwise everyone, or at least a lot more people, would have gotten it.
 
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