Air Zombie Meat
Member
Thats shitty. Did they think no one would notice? Need to see if this happens to people other than nms refunders.
Just a white screen with this in red.
Our average wait time is up to 10 minutes. Please stand by.
#4theplayers
sony Microsoft and Nintendo are absolutely the worst. why is it working with apple and steam. while the big 3 wont do this?!
i had so many problems with sony and Microsoft, so i really would love to see some. change here.
no way of refund is so anti-consumer. but people dont care about that
I'm hoping it's a technical issue of some sort, because that is absolutely fucked.
Thank you blessed Steam refunds policy. So good.
The sooner people raise a stink over getting equal refund policies the better the industry will be for consumers.
They've been doing this for a long time. They deny it when you switch your name to a fake one and it opens. If you ask for help too many times or are a PITA they block your PSN id from support.
This is one of those moments when you're really happy you're not living in America
The digital future
I should really get rid of my ps4 before I have to fix it
Persona come out already
So refund = do not help this person anymore regarding anything?
That sucks.
I've gotten refunds in the past before with no problems (bought Strider for ps3 by accident and canceled Uncharted 4 preorder), have no problems getting into live chat with my current psn.
I'm in Canada if that makes a difference.
Yup. Sony sucks in this department.
Anybody know if this is only for NMS refunds or if other game refunds are impacted?
Would suck if Sony is only pulling this on those that didn't like their indie golden developer.
I for one will continue to pre-order digitally, incase they run out on launch day.
They blocked my PSN ID on their web chat service after I got a refund for No Man's Sky.
Sony's customer service is the pits.
I for one will continue to pre-order digitally, incase they run out on launch day.
lol
it's more to be able to pre-load the title than everything else. Not everyone has amazing internet and want to play it as soon as possible on day of release.
I recently got a refund for Gears of War 4 digital preorder so I could "upgrade" to the Ultimate Edition because I wanted to play it over the weekend.
I didn't get a chat log but I remember them saying that "because it's just a preorder, we could cancel it no problem."
I wonder if they were so helpful because they knew I was just about to buy the game again, though...
If this is true and they actually are actively blocking customers from being able to use chat, then that's really, really shitty.
I guess at least calling is still an option, though.
Oh and the game I refunded in the past was the $10 Tetris game that launched with massive lag and a broken multiplayer system. Yup that one....
.
I think I might send a tip to some gaming media personalities to discuss it either on podcast or website form. Hopefully this gets bigger attention. I understand know it has been going on for a while but if so it's even worst that it went without attention for this long.
This is honestly worse than anything EA did when they were the worst company in America.
Funnily enough EA customer support is the top of the industry.
I think there is some sort of weird glitch where your account is considered spam. Giving them the benefit of the doubt here and trusting him. Sony aren't best known for their competence when it comes to online infrastructures so it makes him believable.
I think there is some sort of weird glitch where your account is considered spam. Giving them the benefit of the doubt here and trusting him. Sony aren't best known for their competence when it comes to online infrastructures so it makes him believable.
They've been doing this for a long time. They deny it when you switch your name to a fake one and it opens. If you ask for help too many times or are a PITA they block your PSN id from support.
US PlayStation Support Chat said:We are unable to process your Chat request at this time. You can tweet support questions to @AskPlayStation or contact us by phone at 800-345-7669. Thank you!
That's why here in the UK Sony doesn't take any money for a preorder and you can cancel at any time. That proves Sony has the system already. They're just being assholes in the US.