This is honestly worse than anything EA did when they were the worst company in America.
Funnily enough EA customer support is the top of the industry.
You only get one fix from Sony.. spend it wisely.
You only get one fix from Sony.. spend it wisely.
The blocking people from entering chat doesn't surprise me.
A couple years ago the Canadian version of some game had blank preorder bonus codes and you had to contact support, and take a photo of the blank code, the game and your receipt to get them to email you the code.
Back then they had a button to push to open the chat and it told you what the estimated wait time was. When I loaded the page it said 10-15 minutes and the button was greyed out meaning "we're too busy to let you in the queue, come back later" 10 seconds later the wait changed to 5-10 and the button became clickable. I clicked it, was told I was first in line, then 15 seconds later I got "thank you for contacting PlayStation how can I help you".
I literally went from "we're too busy go away" to "Hi how can I help?" in less then 1 minute. The only way that's possible is if someone was manipulating the queue size to artificially inflate speed of service numbers.
I feel like there are several companies that are actively trying to condition their customers to accept worse customer service so they don't have to spend money on it.
Now I have a case number with me and I fucking doubt they'll be attempting to give this to me.
I can confirm that they do in fact block via chat, i am blocked from psn chat, but not for Playstation issues. I had to return a TV 3 times because of blooming, then a month later my hdmi chip went up in my ps4. No chat, I was blocked. 6 months later TV went up again, blocked from TV support as well.
I will say though, I had everything fixed by Sony each and every time by just calling. No problem what so ever.
So it's only chat based, so made they are just using a filter for repeat chatters. As I said no issue via phone each time
Idk
Wow that's garbage. Sony has the worst customer service in the industry.
I called about my issue regarding the refund on a pre-order and escalated it to a manager who basically laughed in my ear and told me too bad. So either way anything PSN related is a shit storm support wise. I had months of busted licenses and it wasn't until Kotaku roasted them over it that it finally got looked into and fixed months after.
I hate it for the amount of money I have put into my Sony products to have them treat you like shit just really made me reconsider what platform to play on. I am pretty much done buying digital from them, and reluctant to even bother with the PS4 Pro or anything from them going ahead until they stop being so arrogant to their loyal customers.
apologize? lol , im simply stating the facts, if you like digital goods as you called them than you should be aware of the consequences if such "good" is defective, it is that simple, you cant just go ahead and buy a digital game and than blame the distributor because this and that, all stores have rules, you either like them and use the service or you don't and simply move on
Digital software. Where you don't actually own it, can't return it, and forfeit all your consumer rights once you purchase it.
The future is now. Greatness awaits.
God shit like this would make me furious.My account was hackes and $50 was spent through my PayPal account. Sony gave me a refund but they gave me that whole spiel of "this isn't a normal thing, we are doing this because we are super nice, not because you actually deserve a refund."
Really great customer service there.
Console gamers live in a bubble.Ever heard of steam and origin refund policy?
ITT, I learned digital preordering was a thing.
Reserving something that can't ever sell out for the pleasure of letting your money gain interest in their bank account rather than yours, with little-to-zero hope of ever getting your money back.
Just wow.
But this high horse shit of "digital preorders? MY WORD WHAT SIMPLETONS" is getting tiresome.
Once again.
1. Digital pre-order bonuses, it's a reality and many of them are items you'll get in-game
2. pre-load option. Some folks don't have fast enough internet to buy the game later and play it day of release, particularly for large games. preload is specifically locked behind pre-ordering, even the day before you are essentially preordering.
3. Deals: 'preorder X games from Y list and receive cool bonus!" or shit like that.
If you know you're going to play a game (and dont get a better hardware option like me) why the fuck not for all of the above. Now it sometimes backfires on you, like with No Man's Sky where absolutely nothing was worth it.
But this high horse shit of "digital preorders? MY WORD WHAT SIMPLETONS" is getting tiresome.
Once again.
1. Digital pre-order bonuses, it's a reality and many of them are items you'll get in-game
2. pre-load option. Some folks don't have fast enough internet to buy the game later and play it day of release, particularly for large games. preload is specifically locked behind pre-ordering, even the day before you are essentially preordering.
3. Deals: 'preorder X games from Y list and receive cool bonus!" or shit like that.
If you know you're going to play a game (and dont get a better hardware option like me) why the fuck not for all of the above. Now it sometimes backfires on you, like with No Man's Sky where absolutely nothing was worth it.
But this high horse shit of "digital preorders? MY WORD WHAT SIMPLETONS" is getting tiresome.
Well, I do it on Steam due to refunds. I'd never do it on PSN or Xbox Live.Don't preorder guys, seriously. Why would you even do that?
Don't preorder guys, seriously. Why would you even do that?
There you go, that's reasonable.Well, I do it on Steam due to refunds. I'd never do it on PSN or Xbox Live.
But can you really be confident about games in advance? Months in advance? You're directly playing into the hands of developers and publishers with such behavior.Because I only preorder games I'm confident about. I want the game loaded ready to go day and date and sometimes the bonuses are cool.
PreloadDon't preorder guys, seriously. Why would you even do that?
You have a case number. File a complaint with the BBB against "Sony Network Entertainment of America" in Los Angeles and reference the case number. Explain the situation and tell them what you want. Sony will give you the refund just to get the damn thing over with.
https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
There you go, that's reasonable.
But can you really be confident about games in advance? Months in advance? You're directly playing into the hands of developers and publishers with such behavior.
Digital pre-ordering months in advance when you know the refund policy is still dumb. You can't pre-load until very close to the release date any way.
Yeah but if past experience taught us anything it's that quality isn't always guaranteed. At least with consoles is it really worth preordering months in advance? You'll still get the bonuses if you preorder a day before release and is there really any harm in waiting a couple of days if you have slow Internet to download it?
In this specific situation the preorder was done because there was one of those preorder special offers with a limited time. I was sure I would get the game in the console back then, now I have something better and want my money back. They can take the digital copy of the bonuses I got, I don't care for it if it's going to be an issue. One of those "preorder these two games and get store credit". Which thinking about I don't recall getting either, but I figured it wasn't a total loss since I got some digital copies of the first titles from them (South Park and Dishonored) which I wanted to replay.
I didn't KNOW the cancellation policy was the same as the refund policy. Everything pointed me to the India/Au/Europe sites I had no reason to think the US policy would be different, particularly because the US site
https://support.us.playstation.com/articles/en_US/KC_Article/PlayStation-Store-Pre-Orders/?
only says you can get a refund by "following one of our links!"
In reality you would reach that and they'd try to shame you to 'one time gesture of good will" which it doesn't say here.
They blocked my PSN ID on their web chat service after I got a refund for No Man's Sky.
Sony's customer service is the pits.
??That's just shit companies say tbh. I've been given a "one time exception" or "good will refund" multiple times from various businesses. The chat situation is bull, but it honestly feels like you're just reaching now if you're nitpicking on the wording of a one time gesture of good will which is said by the majority of customer support in similar situations.
Not sure who you got, but that El Salvador support is shit. I had to use my google voice with a cali number to get US support and they were always pretty cool. El Salv support basically would tell me to fuck myself.
??
They were telling me I've already gotten a one time gesture of good will for no man's sky so I won't get refund on a cancelation. I had to get them to go to higher ups because she was refusing to move forward and even then it was only to get me a case number.
It wasn't them saying it and then giving me what I wanted, it was them using it as a bargaining chip to not give me something for a different situation.
Personal responsibility has been taken by accepting the fact I'm likely to have to pay, filing a complaint for their overall bad return policy and moving on outside of responding to posts I guess.Which is normal wording when you've been given a refund from a company. It's not a bargaining chip, its most likely policy and an agent isn't allowed to move forward or suggest a sup, you've gotta ask. I've worked support in the past. No agent wants to say something that's gonna result in your complaining to them for ten minutes. They're gonna quote policy until you ask for a higher up. The agent wasn't out to hit you with a "gotcha". You'll hear that from most online or phone support when in a similar situation.
This all could have been prevented by not preordering to begin with and/or reading the cancellation info provided on the order page which is in all caps. You can be of the opinion that you don't like the policy and them blocking folks from chat is bullshit if true, but you're acting like the person you spoke to was out to get you. I definitely hope you get your money back, but at some point, a little personal responsibility doesn't hurt.
Contact the publication that does worst company in America. EA seemed to try and change their ways because of the negativity. Maybe Sony customer support should be on that list.
Personal responsibility has been taken by accepting the fact I'm likely to have to pay, filing a complaint for their overall bad return policy and moving on outside of responding to posts I guess.
If I get the refund that'd be nice, but a refund policy of "we don't do refunds unless legally required to" isn't exactly worth defending.
If I don't get it, I'll suck it up play the game here and never preorder anything from them again. But being blocked off from regular chat support is adding insult to injury to their already bad support.
I mean the point has been made that pre-ordering is bad and outside of these two cases of no man's sky and dishonored 2, I've just paid for them like a day before for preloading for other games. Didn't think something would bite me in the ass this bad when steam, Microsoft, Amazon, gamestop and most of every other place I've had to deal with cancelation and return policies at least have something in place besides "lol no"
I called about my issue regarding the refund on a pre-order and escalated it to a manager who basically laughed in my ear and told me too bad. So either way anything PSN related is a shit storm support wise. I had months of busted licenses and it wasn't until Kotaku roasted them over it that it finally got looked into and fixed months after.
I hate it for the amount of money I have put into my Sony products to have them treat you like shit just really made me reconsider what platform to play on.I am pretty much done buying digital from them, and reluctant to even bother with the PS4 Pro or anything from them going ahead until they stop being so arrogant to their loyal customers.