The reason I stopped buying digital games and decided to stick with physical is how Sony treats their customers. Customer service is run by amateurs.
The reason I stopped buying digital games and decided to stick with physical is how Sony treats their customers. Customer service is run by amateurs.
It's certainly gross if true, but absolutely legal. There is no law requiring them to provide chat support for their products.Sony has got to be one of the worst companies out there when it comes to costumer support. Is this even legal?
It's certainly gross if true, but absolutely legal. There is no law requiring them to provide chat support for their products.
If there is not legal requirement to provide the support, it's hard to make a legal case that they are doing something wrong by not providing said support.I think the legal issue isn't around providing chat support, but arbitrarily locking customers out of support functions just because they received a refund before. Many of which resulting from Sony's own blunders. Seems incredibly spiteful towards paying customers.
If Valve, Microsoft or Nintendo implemented this policy this forum would go apeshit, but it seems Sony have set the bar so low with their store and support functions over the years that nobody is particularly surprised anymore.
That's why we have physical retail games availableEvery time it comes up I'm amazed that you can't simply undo a pre-order on PSN. Wow.
Sony's CS is shit worldwide. I'm from Brazil and they charged my credit card full price for a PS3 game I claimed for free as part of PS+. When I contacted them, they simply refused to provide any help. I was so baffled by that that I started a small suit against them on principle alone, as the 60 dollars was not even worth the waste of time. Took one audience for them to offer me a refund of 2x the amount plus corrections. I took it, deleted my credit card from PSN and haven't renewed my PS+ membership since. It also helped me decide to skip on the PS4 and buy a gaming PC instead.
That's why we have physical retail games available
Every time it comes up I'm amazed that you can't simply undo a pre-order on PSN. Wow.
Just appalling. That image where it says no refunds except where applicable by law just shows their attitude. Sony needs to learn a bit about customer service.
This is why I've made a vow not to buy any more digital. Between delisting, refund rejection, charge back bans and license expiration, digital is not the bold new future for me. A disc works and always will.
In Europe you can absolutely do that. Because of European laws though. They should make laws to protect consumers too, in the US.
Except Sony have changed the way pre-orders on PSN work. They now take immediate payment for any pre-orders made.That's why here in the UK Sony doesn't take any money for a preorder and you can cancel at any time. That proves Sony has the system already. They're just being assholes in the US.
Hmm, this thread is making me second guess my PS4 preorder. I had no idea Sony had such trrrible customer service.
I'll tell you one thing, I'm never buying digital from them except when the games are cheap enough I don't care.
That's why we have physical retail games available
What about DD only games ? What about people who wants to have their games digitally ?
They blocked my PSN ID on their web chat service after I got a refund for No Man's Sky.
Sony's customer service is the pits.
I don't know why people still support a company that has such incredibly bad customer service. Amazing to see it still hasn't changed after all these years. People need to make more of a fuss about it.
When I called Sony years ago it was because my PS3 wouldn't update, thus making my machine inoperable with new games. I told them it was bullshit, basically worked my way up to the director of the call center to finally get a resolution. Was ridiculous I had to be on the phone for over two hours and talk to four or five different agents before getting my problem solved. Outside of buying a Vita on Craigslist around launch, pretty much boycotted Sony since.
Thank you blessed Steam refunds policy. So good.
The sooner people raise a stink over getting equal refund policies the better the industry will be for consumers.
Thank you blessed Steam refunds policy. So good.
The sooner people raise a stink over getting equal refund policies the better the industry will be for consumers.
Thank you blessed Steam refunds policy. So good.
The sooner people raise a stink over getting equal refund policies the better the industry will be for consumers.
Thank you blessed Steam refunds policy. So good.
The sooner people raise a stink over getting equal refund policies the better the industry will be for consumers.
Thank you blessed Steam refunds policy. So good.
The sooner people raise a stink over getting equal refund policies the better the industry will be for consumers.
Thank you blessed Steam refunds policy. So good.
The sooner people raise a stink over getting equal refund policies the better the industry will be for consumers.
Except Sony have changed the way pre-orders on PSN work. They now take immediate payment for any pre-orders made.
I actively avoid Steam as much as possible. Some games are released exclusively on there so there's not much you can do as a PC gamer in that case, but as far as I know it's not that bad dealing with Steam's refund system, so long as you're under the hour/time owned limit?I hope you don't use Steam.
Looks like a previous BBB complaint worked in the consumers favor.
http://www.bbb.org/greater-san-fran...-america-llc-in-san-mateo-ca-16128/complaints
Well, I do it on Steam due to refunds. I'd never do it on PSN or Xbox Live.
That's garbage and should surely be illegal.
Can't be said enough really.
Origins did it before Steam did and set the better standard, but Steam gets all the credit. I say this as someone that has most of his library on Steam.....
Do it so we can copy and paste it into future threads with these issues, whether refunds or chat blocking. The more complaints lodged against them, the better.This is a good idea. Might make another tutorial ala the NMS one I made if people want.