People hate change I see.......Remember all the gamers that get shut down on forums everywhere, where mods shut down or delete their posts. Anybody remember the CDPR/Witcher forums when the game launched and how messy it was and how the devs/mods deleted posts were rude and never gave proper feedback....?
Also have not PS been receiving lots of feedback from the system itself......Perhaps Sony has a plan to finestream communication directly from your PS5.....You can attach videos, pics about your issues or simply do a write up to customer support directly from your PS5, or use all the social apps right there on PS5 with quick access to Sony's feedback loop...……, I think as a whole Sony has plans to do lots more to connect the community if it's community people are worried about...….I imagine streaming, private chat and a setup similar to discord can work well for feedback...….I'm pretty sure they have looked at the stats and have determined what's best......Sony never shuts down anything without cause.....If you guys realize, they are always sending out questionnaires and looking at the stats on who is using certain features, the frequency and volume etc.....It's how they determined years ago, that BC was not a high-use feature, despite people on forums being the loudest about it...…..Not that they wont offer BC, but communication has evolved and since they plan to overhaul PSN and connect all Sony services, they have to reshape many things communication wise for better synergy across devices, using one Sony account for pictures, music, games et al...…..