Well that sucks. I'm sorry. Terrible customer service.
Could you not return to the retailer you bought it from? I would think so within a week after purchase. Did you call back and ask for a manager? At that point I'd be fed up and would be asking for a replacement and not a repair.
Please let go of the narrative that any PS4 with an above-average noise level is a defect.
Depending on which game you run, it's a loud console. Some of them "not quite as loud", some of them "loud loud".
again. Stop 'just asking questions' and accept the
facts that
* some people simply care more about noise levels than you do
* the PS4, by design, is not a quiet console whatsover - especially the OG model, and especiall during taxing games
* there's little that affected users can be doing - and in any case, they shouldn't need to
* it is PERFECTLY valid that people complain.
stop marginalizing and mansplaining issues that you either don't observe or you're simply not sensitive to.
Or do you do the same in any thread about sub 1080p resolutions, games with frame pacing issues or frame drops, games with input lag, ...
edit: oh, i see you're doing the exact same thing in the Smoker thread in offtopic. saying "the smell is exaggerated, unless you smoke a pack a day". Telling :/