Fixed2BeBroken
Member
Amazon customer service has really gone in the shitter....
I've been using Amazon since it was just a Bookstore. Never had issues. Always felt like Amazon had the best customer service...
Then this happens and it is literally unbelievable, only because I've always felt they had the best customer service.
If this was walmart or something, I wouldn't be surprised, but this is Amazon.
I made a purchase of some items that were in stock on Dec. 26, items that were shipped and sold by Amazon. Usually when I make a order, I will get a email confirmation a few days later stating that the items were shipped. This time, out of the literaly 100 times I've ordered from this place, I didn't get any email. After 3 days, I called up and questioned as to why it hasn't shipped out yet, because the Money is being held up at my bank. They said that it wasn't expected to ship until jan 2-jan 5 so I had to just wait even tho it's in stock and the money is being accounted for.
i questioned if this was because I didn't have Prime.....(I use to be a prime member but not in the past 3 years). It just didn't make sense that they would sit on an item for a week before sending it out. Either way, their response was basically #dealwithit and wait.
So I waited, then on New Year's day, I get email saying my card was declined. I contacted my bank, and the bank said they charged my card already and they are trying to charge again but the charge is there. I call Amazon and amazon says no that it isn't a charge and to call your bank back with a code. I call the bank back with a code and the bank says no, it has in fact been charged for already and they are trying to charge again and I need to call Amazon back. I call Amazon back and they tell me they see the error and I have nothing to worry about and that it will be shipped out. Spent 2 and half hours on New years day dealing with this.
Then today i get an email and they say its cancelled. I tried Live chat because people say this has always been better than phone support, and they say it isn't Amazon's fault and basically I have to #dealwithit and just re-order and they won't approve free expedited shipping (which they should, why should I be forced to wait another week and a half.) I called customer service and spoke with a supervisor.....his response is the same and not only that when I ask "so what are my options because this isn't my fault" he says "you're right its not your fault but I will have to end this call now" and hangs up on me. Like what in the actual Fuck?!
what happened to Amazon....
I've been using Amazon since it was just a Bookstore. Never had issues. Always felt like Amazon had the best customer service...
Then this happens and it is literally unbelievable, only because I've always felt they had the best customer service.
If this was walmart or something, I wouldn't be surprised, but this is Amazon.
I made a purchase of some items that were in stock on Dec. 26, items that were shipped and sold by Amazon. Usually when I make a order, I will get a email confirmation a few days later stating that the items were shipped. This time, out of the literaly 100 times I've ordered from this place, I didn't get any email. After 3 days, I called up and questioned as to why it hasn't shipped out yet, because the Money is being held up at my bank. They said that it wasn't expected to ship until jan 2-jan 5 so I had to just wait even tho it's in stock and the money is being accounted for.
i questioned if this was because I didn't have Prime.....(I use to be a prime member but not in the past 3 years). It just didn't make sense that they would sit on an item for a week before sending it out. Either way, their response was basically #dealwithit and wait.
So I waited, then on New Year's day, I get email saying my card was declined. I contacted my bank, and the bank said they charged my card already and they are trying to charge again but the charge is there. I call Amazon and amazon says no that it isn't a charge and to call your bank back with a code. I call the bank back with a code and the bank says no, it has in fact been charged for already and they are trying to charge again and I need to call Amazon back. I call Amazon back and they tell me they see the error and I have nothing to worry about and that it will be shipped out. Spent 2 and half hours on New years day dealing with this.
Then today i get an email and they say its cancelled. I tried Live chat because people say this has always been better than phone support, and they say it isn't Amazon's fault and basically I have to #dealwithit and just re-order and they won't approve free expedited shipping (which they should, why should I be forced to wait another week and a half.) I called customer service and spoke with a supervisor.....his response is the same and not only that when I ask "so what are my options because this isn't my fault" he says "you're right its not your fault but I will have to end this call now" and hangs up on me. Like what in the actual Fuck?!
what happened to Amazon....