So ... a few months back Major Nelson said MS would be replacing their POS defective wireless headsets free of charge. I took the man for his word (bad idea) and promptly gave MS customer support a ring. At first glance, it seemed like this process would be pretty painless. I told the agent on the phone that the wireless headset problems appeared to be pretty widespread - that every person I encountered on Xbox Live who used one stuck out like a sore thumb cause their headset would emit this whum-whum-whum buzzing/screaching noise. Surprisingly, the man did not require that I "troubleshoot" the problem and took me at my word. He gave me the relevant shipping information, told me that I had to cover one-way shipping and that I'd have my headset promptly replaced.
So I sent the box out, hoping that one day I'd see a new headset or maybe even my old one all repaired and ready to go. A week went by so I figured I'd give them a call and see what was up. They didn't receive the headset yet. No problem. It's the holiday season - things are probably backed up. Fine. 2 weeks later I call again - they confirm that they received the box but cannot locate the headset. Another week goes by - cannot locate the headset, waiting on an "email" from the service warehouse on the status of the headset. Another week goes by, "we apologize sir, but we are experiencing a major backlog due to returns/repairs." The next week I'm finally told that they "lost my headset" and that they are sending me a new one! Sounds good, right? You thought wrong. A few days pass and I'm sent an email saying that my wired headset should arrive in 7-10 business days. I call them immediately, knowing someone made a big mistake. I tell them that they're sending me the wrong headset, but I'm assured from the agent that it's a "compensation gift" and that my wireless headset is also on the way. My wired headset arrives, but another week later and still no wireless headset. I call again - I'm told it's in transit and to call back "in an hour" to find out the tracking number. Finally, I call today - 2 months later - and the girl i speak with tells me that the wired headset was a mistake and that it was never meant to be a gift. She tells me that they also tried to send me a ****ing controller . She apologizes for the "mix up" and assures me that I'll receive a call later today from a supervisor about my wireless headset. 2 months later - they lost my headset, sent me the wrong item, tried to send me an item i never wanted/asked to have replaced, and outright LIED to me about the wired one beign a gift. How is it possible that these people can be so ****ing incompetent?
So I sent the box out, hoping that one day I'd see a new headset or maybe even my old one all repaired and ready to go. A week went by so I figured I'd give them a call and see what was up. They didn't receive the headset yet. No problem. It's the holiday season - things are probably backed up. Fine. 2 weeks later I call again - they confirm that they received the box but cannot locate the headset. Another week goes by - cannot locate the headset, waiting on an "email" from the service warehouse on the status of the headset. Another week goes by, "we apologize sir, but we are experiencing a major backlog due to returns/repairs." The next week I'm finally told that they "lost my headset" and that they are sending me a new one! Sounds good, right? You thought wrong. A few days pass and I'm sent an email saying that my wired headset should arrive in 7-10 business days. I call them immediately, knowing someone made a big mistake. I tell them that they're sending me the wrong headset, but I'm assured from the agent that it's a "compensation gift" and that my wireless headset is also on the way. My wired headset arrives, but another week later and still no wireless headset. I call again - I'm told it's in transit and to call back "in an hour" to find out the tracking number. Finally, I call today - 2 months later - and the girl i speak with tells me that the wired headset was a mistake and that it was never meant to be a gift. She tells me that they also tried to send me a ****ing controller . She apologizes for the "mix up" and assures me that I'll receive a call later today from a supervisor about my wireless headset. 2 months later - they lost my headset, sent me the wrong item, tried to send me an item i never wanted/asked to have replaced, and outright LIED to me about the wired one beign a gift. How is it possible that these people can be so ****ing incompetent?
