Support NeoGAF

[purpletentacle]

wait... you're saying someone is being dishonest on twitter!?

I need to sit down for a second...

 

[PSGames]

You guys are amazing.

I just don't understand what this tweeting fake requests for support really accomplishes. Maybe that's why I'm not making the big bucks at a company like MS.

I would guess it's a question + answer to inform people if this ever happens or if you really have this issue you can search and this tweet plus @xboxsupport reply will show up.

 

[Savitar]

But what if Kate isn't even real!

 

[Harlequin]

But what if Kate isn't even real!

Then why say her employer is Microsoft on her FB page? Doesn't really make a whole lot of sense...or does it?

 

[Loakum]

Honest mistake by an employee, no doubt.

ex employee, I bet.

 

[Harlequin]

ex employee, I bet.

I doubt anyone but the members of this forum noticed or gave a shit about that tweet TBH so I doubt they'd fire her over that .

 

[Loakum]

I doubt anyone but the members of this forum noticed or gave a shit about that tweet TBH so I doubt they'd fire her over that .

Right because Microsoft would NEVER fire someone over a tweet. I mean, I'm wrong and should just DEAL WITH IT!

 

[Gamesadict]

Absolutely hilarious.

 

[TheSpoiler]

Hi @XboxSupport I bought a PR person but she doesn't know how to do her job. Help!

 

[mcfishstick]

Same person?

https://twitter.com/skatefisher/status/414601052386639872

I forgot to log out of my fake alt Twitter account, help!

check out some of these fake accounts, too obvious it's them: https://twitter.com/skatefisher

Go back to May 2012 and you find this....

kate fisher ‏@skatefisher 24 May 12

I'm at Microsoft Studio C (Redmond, WA) http://4sq.com/Kehl1c

 

[Kru]

 

[AngryMars]

Welcome to the top of Reddit, Microsoft gaffe.

 

[simplythebest]

Right because Microsoft would NEVER fire someone over a tweet. I mean, I'm wrong and should just DEAL WITH IT!

Unless you're a major dick on Twitter like a certain dude I won't mention.

 

[sakipon]

Unless you're a major dick on Twitter like a certain dude I won't mention.

Exactly. This was a mistake, he was showcasing a terrible attitude.

 

[BlazingDarkness]

Busted
lolz

 

[PetriP-TNT]

I bet Spider-Man never posted on twitter as Peter Parker by accident.

Wasn't that the story of Spiderman 3?

 

[user_nat]

What is the point of fake tweeting a support issue?
Doesn't exactly make you look good.

edit: Actually I guess it could be the person actually is stuck with something and forgot to switch accounts.

 

[Dynamite Shikoku]

This is hilarious

 

[Xenex]

Those damn rookies, making us Juniors look like Members.

 

[Sean*O]

http://www.youtube.com/watch?v=nKI5QzPYP9k

I'm surprised people missed that. It was a pretty deal when it happened. And yes, this is real.

Maybe I missed something but it just looked like some guy waaay down the chain at MS shooting the shit with a few dudes who started on about the spybox.

 

[Zalman]

Holy shit haha

 

[Demoncarnotaur]

ex employee, I bet.

Seems like an honest mistake TBH. She literally may have been having issues with her personal XB1 and forgot to swap accounts. :lol

I doubt it would be a reason to be fired.

 

[TheRealTalker]

Hey maybe NeoGaf needs some social managing employees

You know to spread the word.... Give me a call

 

[Windom Earle]

Those damn rookies, making us Juniors look like Members.

lol

 

[Metalmurphy]

Detective GAF strikes again. You guys ate fucking creepy.

 

[Chocolate & Vanilla]

Is there no app for managing multiple twitter accounts and preventing this kind of thing? If not, guess I know what my next project will be.

I use bufferapp/awesome to mange my clients' social media accounts.

 

[JaseC]

Detective GAF strikes again. You guys ate fucking creepy.

Aw, he was my favourite poster.

 

[Ding-Ding]

Good going MS. Do you have anyone competent in your PR department anymore?

 

[POWERSPHERE]

I forgot to log out of my fake alt Twitter account, help!

check out some of these fake accounts, too obvious it's them: https://twitter.com/skatefisher

so good, does 3 random posts then straight to shilltown

 

[SeventhSon]

Is this the social media girl from the Jack in the Box ads?

 

[Stet]

This is really creepy. A friend of mine once worked as a social media manager for a beer brand and had to change her phone number because people doxxed her like you guys are doing.

What's worse is that she actually genuinely seems to have an interest in the XB1 as well as working on the business, which evidently means she's a shill. Would you rather she have less experience in gaming, or would that just lead to what happened with the Mighty No. 9 fiasco?

 

[RedNumberFive]

Dat astroturfing...

 

[3rdamention]

Yea, but that's not a good enough conspiracy storyline for folks that want to believe the worst. It's much better for to imagine that he had to have been faking interest in the Xbox One with a fraud twitter account in an effort to drum up some excitement -- what with the lackluster sales and all -- and his/her way of doing that was to report that they were having trouble with their Xbox One, as opposed to telling people how much they love it.

What? Nobody said that at all..... You are just drumming up your own "consipiracy" for some strange reason.

 

[Cthulhu_Steev]

Detective GAF strikes again. You guys ate fucking creepy.

I wondered what happened to him! Poor Creepy

 

[CoG]

This is stepping over the line into doxxing territory.

 

[Son of a Witch]

People claiming astroturfing are being ridiculous.

This is obviously Microsoft tweeting common questions on Twitter so people can find them when they search for them there instead of reading the manual, which nobody does.

 

[Garrett 2U]

She's bought an Xbox at the LA launch, she lives in Seattle Washington, and only tweets about a Kinect issue a month after launch? Yeaaaaa.

Yes, exactly.
Her Kinect must be having an issue so she is asking for support, it makes perfect sense.

Dat astroturfing...

Yeah you're right dude.
A Microsoft employee tweeting about a defective Xbone is probably astroturfing. Nothing says "buy this product" like "hi, my xbox is broken, please help me!"

 

[AlexMogil]

This is embarrassing from every angle. Nice job.

 

[casmith07]

Failed retweet/quoted tweet.

Edit: man this is piss poor social media marketing.

 

[scsa]

Twitter is a dangerous platform, it's a literally a cemetery for PR people.

 

[Doug Heffernan]

Ironically, you guys are doing just what their marketing team intended with this stunt:
creating a buzz and talking about the brand.

I'm sure they'll call this a job well done.

 

[Pingoreous]

The bio leads to

so weird

Is that the DeLOREAN from back to the future?

 

[Uno Venova]

Ironically, you guys are doing just what their marketing team intended with this stunt:
creating a buzz and talking about the brand.

I'm sure they'll call this a job well done.

Microsoft always wins baby.

 

[Shin-Ra]

Ironically, you guys are doing just what their marketing team intended with this stunt:
creating a buzz and talking about the brand.

I'm sure they'll call this a job well done.

Only on GAF would we catch Spawn protecting Microsoft employees.

 

[Omega]

This is really creepy. A friend of mine once worked as a social media manager for a beer brand and had to change her phone number because people doxxed her like you guys are doing.

What's worse is that she actually genuinely seems to have an interest in the XB1 as well as working on the business, which evidently means she's a shill. Would you rather she have less experience in gaming, or would that just lead to what happened with the Mighty No. 9 fiasco?

what?

 

[Tsundere]

Why wouldn't she have been at the LA launch, being in MS's marketing department, though? I'm sure lots of their marketing people were there. The other thing sure is a little weird. The only two explanations I find probable would be that it only broke now and she worded the tweet a little weirdly or that the tweet is indeed fake. But then why would she send it from her personal twitter account instead of from a fake one? These people aren't stupid and they sure as hell have got fake social media accounts for these situations. So just as much as tweeting about it one month after launch doesn't make sense, tweeting about it using her own account doesn't make sense, either. Logic works both ways, you know.

That's a huge ass assumption, especially since she didn't realize she was posting from the official Xbox twitter account.

Ironically, you guys are doing just what their marketing team intended with this stunt:
creating a buzz and talking about the brand.

I'm sure they'll call this a job well done.

Talking about how dumb a mistake it was for this PR person to tweet from the official twitter account is positive buzz? lol

 

[Pyronite]

The correct response to entire discussion is "Who cares?"

Also, not everything is a conspiracy.

 

[kmg90]

The correct response to entire discussion is "Who cares?"

Also, not everything is a conspiracy.

I think it is important as it unveils the lengths Microsoft will go to astroturf their image especially when you claim:

But of course people are totally fine with companies that deceive their customers as long as it's not to them.

 

[ShapeGSX]

I think it is important as it unveils the lengths Microsoft will go to astroturf their image especially when you claim:

But of course people are totally fine with companies that deceive their customers as long as it's not to them.

No, this is not important. Important is what Edward Snowden did.

This is just silly.

 

[Barzul]

I don't get it, what seems like a simple mistake, some people want to crucify her/Microsoft over. She works for Microsoft, she likes Xbox, she tweets abouts it. How is that shilling? You are allowed to like your job. I've seen people do much more with no ties to Sony or MS but that they're fans of the consoles. If she loses her job over this, it'll be because some internet detectives wanted to start something, where there isn't anything to be started.