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Amazon Zero Time Dilemma Preorders - Aksys Watch Tax in Europe is 10x Atlus Tax!

C

chrono01

Member
Zareka said:
No idea about Canada. They didn't actually specify Europe though, I said that because the commenter was from Germany, so that's my bad. Hell if I know what they're gonna do. I wouldn't be surprised if they just sent a second link to everyone. Whatever they do I hope it gets sorted out for all of us, not just those of us in Europe.
Click to expand...
Let us hope for the best. That's all we can do right now. :(

Felldoh said:
No brokerage or duty fees if you chose AmazonGlobal for shipping. I shipped many items from Amazon.com which I couldn't get from Amazon.ca to here in Canada and have never received a brokerage fee.
Click to expand...
Good to know, thanks.

I'll still wait before placing my order, in the hopes that they give me my second watch (for the 3DS version) or fix the duties thing. I'd rather not have to go through Amazon CS if I don't need to.
 
N

Nesmaster75

Member
prateeko said:
I have an active preorder but no email for buying the watch with credit. Am I the only one? In the US and quite tired with this whole ordeal to date
Click to expand...

I also have an active preorder. Still haven't received the game (but got a digital code to hold me over), and no email for the watch. I'm going to assume I'll be getting neither at this point...
 
Shouta

Shouta

Member
I just got my watch from Amazon. Watch case seems kinda beat up but the watch looks like it's in perfect condition. The scuffs on the face seem like they're intentional.
 
F

firehawk12

Subete no aware
Felldoh said:
No brokerage or duty fees if you chose AmazonGlobal for shipping. I shipped many items from Amazon.com which I couldn't get from Amazon.ca to here in Canada and have never received a brokerage fee.
Click to expand...
But the brokerage fee is baked into the checkout process.
 
C

chrono01

Member
Shouta said:
I just got my watch from Amazon. Watch case seems kinda beat up but the watch looks like it's in perfect condition. The scuffs on the face seem like they're intentional.
Click to expand...
You got it, they're intentional. They were shown in all of the promotional pictures.
 
F

Felldoh

Member
firehawk12 said:
But the brokerage fee is baked into the checkout process.
Click to expand...

I should of rephrased that, I meant no brokerage fees on delivery. I once got those ridiculous charges when couriers attempt to clear your package for you, but when you choose AmazonGlobal there are no surprise fees.

Plus the fee with AmazonGlobal shipping is minuscule when compared to the ones that other couriers charge
 
S

spindoctor

Member
Bamboo 竹;216325089 said:
You're right, it's a risk but at the other hand you have evidence of an Amazon employee telling you to rest assured. Amazon isn't the kind of company of cheating on their consumers, instead it's the contrary: some people take abusive advantage of some benefits they gives (sadly). Also the high price of the import fee is responsibility of them and not other one, they can manipulate that price as they wish and so reduce the import fee too... so it won't be any major loss to them.
Click to expand...

I'm not saying Amazon would try to cheat anyone here. I think it's more likely that the customer service person is promising something they can't do. Amazon does have a policy of refunding import duties automatically if it doesn't get charged, and the person might be thinking that will apply here.

Or you know, maybe they actually will refund the import fees even if it does get charged. It's entirely possible. I'm just saying I would not spend $150 with the hope that it gets refunded later. I'd rather have a solution which doesn't involve me spending money I shouldn't have to, or I'll make do without the watch.
 
C

Cider

Member
Guys. Guys. So I got my Same Day Shipping watch.

Except it was packed in a padded enveloped and there are a couple giant cracks on the box. Collector's item my ass.
Code: 
[IMG]https://i.imgur.com/xQxdWoAl.jpg[/IMG]
[IMG]https://i.imgur.com/M6qW5QBl.jpg[/IMG]

What do I do now? Talk to customer service? Ughhhhhh
 
P

properpropaganda

Member
Cider said:
Guys. Guys. So I got my Same Day Shipping watch.

Except it was packed in a padded enveloped and there are a couple giant cracks on the box. Collector's item my ass.
Code: 
[IMG]https://i.imgur.com/xQxdWoAl.jpg[/IMG]
[IMG]https://i.imgur.com/M6qW5QBl.jpg[/IMG]

What do I do now? Talk to customer service? Ughhhhhh
Click to expand...
Ugh.....now im fearful of mine....

That still havent shipped....

Same day delivery my ass...
 
D

davidwhangchoi

Member
Cider said:
Guys. Guys. So I got my Same Day Shipping watch.

Except it was packed in a padded enveloped and there are a couple giant cracks on the box. Collector's item my ass.
Code: 
[IMG]https://i.imgur.com/xQxdWoAl.jpg[/IMG]
[IMG]https://i.imgur.com/M6qW5QBl.jpg[/IMG]

What do I do now? Talk to customer service? Ughhhhhh
Click to expand...

damn... now i'm afraid amazon do this to mine =/
 
P

properpropaganda

Member
So i got the email that one of my watches shipped the other one is in preparing shipment phase still yet they both have tracking numbers and say they left.

4 hours, amazon....

Cider, who sent yours ontrac or usps/ups?
 
K

Kaibutsu

Member
I still can't believe how totally fucked up this situation is! Game never shipped separately, never got an email about ordering the watch and this is my fucking order status. Arggggg
Cr3szSTXEAAlPk1
 
Shouta

Shouta

Member
Cider said:
Guys. Guys. So I got my Same Day Shipping watch.

Except it was packed in a padded enveloped and there are a couple giant cracks on the box. Collector's item my ass.

What do I do now? Talk to customer service? Ughhhhhh
Click to expand...

The cases themselves are pretty generic. You should be able to get a new one somewhere As long as the watch is pristine, it should be fine. I mean, the case was sealed with scotch tape, lol.
 
E

Etria

Member
Okay...the CS reps are passing me back and forth as they refer me to "specialists" who can help. Right.
Is this normal?
 
H

hayejin

Member
Cider said:
Guys. Guys. So I got my Same Day Shipping watch.

Except it was packed in a padded enveloped and there are a couple giant cracks on the box. Collector's item my ass.
Code: 
[IMG]https://i.imgur.com/xQxdWoAl.jpg[/IMG]
[IMG]https://i.imgur.com/M6qW5QBl.jpg[/IMG]

What do I do now? Talk to customer service? Ughhhhhh
Click to expand...

That's how mine was shipped like. Plastic case is all broken up.
 
milkham

milkham

Member
Cider said:
Guys. Guys. So I got my Same Day Shipping watch.

Except it was packed in a padded enveloped and there are a couple giant cracks on the box. Collector's item my ass.
Code: 
[IMG]https://i.imgur.com/xQxdWoAl.jpg[/IMG]
[IMG]https://i.imgur.com/M6qW5QBl.jpg[/IMG]

What do I do now? Talk to customer service? Ughhhhhh
Click to expand...

it'd be funny if that was the same damage that caused all this in the first place.
 
A

A Link to the Past

Banned
This thread makes me so happy that I cancelled my pre-order

I really feel for you all, I absolutely do

The worst thing for me is that I had so much grief over this situation before I cancelled my pre-order, and it turns out that the game was a pretty big disappointment. :p
 
C

chrono01

Member
milkham said:
it'd be funny if that was the same damage that caused all this in the first place.
Click to expand...
Oh man, can you imagine?

Aksys - "Nope, these watches were damaged during shipping. Can't hand them out to our loyal customers. Let's remove them from all Limited Editions, ship the games out separately, and get more of these made!"

*Aksys encounters manufacturing issues concerning the replacement watches*

Aksys - "Uhh...on second thought, these watches are fine. Only the outer case was damaged, after all. Let's ship them out!"
 
E

Etria

Member
So the rep said that he will "unredeem the remaining promotional credit" in my account once the import fees have been refunded. What does that even mean? It's not like I will use that credit for another watch :/
 
N

Namikaze

Member
If I contact Amazon about getting my promotional credit for my second watch, will they send it to me? I had two seperate orders; one for PSV, one for 3DS. Anyone had any luck? Will probably contact them when I get home.
 
M

Marty Chinn

Member
Cider said:
Guys. Guys. So I got my Same Day Shipping watch.

Except it was packed in a padded enveloped and there are a couple giant cracks on the box. Collector's item my ass.
Code: 
[IMG]https://i.imgur.com/xQxdWoAl.jpg[/IMG]
[IMG]https://i.imgur.com/M6qW5QBl.jpg[/IMG]

What do I do now? Talk to customer service? Ughhhhhh
Click to expand...

Man, I really hate Amazon's packaging. They do such a shitty job and it's so inconsistent.
 
W

wig

Member
I just ordered mine and chose 2 day shipping in hopes of them using different packaging. Why would they think it's ok to package them in an envelope wtf.
 
M

Makoto Yuki

Banned
Marty Chinn said:
Man, I really hate Amazon's packaging. They do such a shitty job and it's so inconsistent.
Click to expand...

Seriously I love Amazon but bubble mailers and those cardboard sleeve things are terrible for games.

The case often comes banged up and the disk is lose. Sometimes I order extra stuff so they put all the items in a bigger box.

Can't wait for my busted up watch case :p
 
L

Lee Chaolan

Member
LOL

I just noticed the email right now. Sounds like you guys had a lot of fun last night.

Got both emails for both my copies and two watches ordered for free!

Hope everyone gets theirs sorted.
 
R

Remk

Member
Motherf--ker!

My chat repreentaive did shit to help me or even understand the issue, and supposedly forwarded my info to the promotions team since he couldnt do anything and then closed the chat on me.


Ughh, this just keeps on giving
 
bronk

bronk

Banned
chrono01 said:
Oh man, can you imagine?

Aksys - "Nope, these watches were damaged during shipping. Can't hand them out to our loyal customers. Let's remove them from all Limited Editions, ship the games out separately, and get more of these made!"

*Aksys encounters manufacturing issues concerning the replacement watches*

Aksys - "Uhh...on second thought, these watches are fine. Only the outer case was damaged, after all. Let's ship them out!"
Click to expand...
I feel like that is exactly what they did lol
 
T

Thud

Member
chrono01 said:
Oh man, can you imagine?

Aksys - "Nope, these watches were damaged during shipping. Can't hand them out to our loyal customers. Let's remove them from all Limited Editions, ship the games out separately, and get more of these made!"

*Aksys encounters manufacturing issues concerning the replacement watches*

Aksys - "Uhh...on second thought, these watches are fine. Only the outer case was damaged, after all. Let's ship them out!"
Click to expand...

Aksys: "Our motives are complex".
 
D

Dwayne

Member
omfg the chat support is so awful. I'd already been promised fees waived by email support.

07:06 PM PDT Matt H.: There is no reason why we would waive import fees, taxes and shipping and no one should do that.

stfu.
 
Z

zulux21

Member
firehawk12 said:
Seriously why do they hire morons to work customer service.
Click to expand...

because CS is such a shitty degrading job that the only way you can hire a non moron to do it is to pay them like $50 an hour to do the job or hope you get lucky with a high school student that needs a part time job.
 
D

dgco86

Member
Dwayne said:
omfg the chat support is so awful. I'd already been promised fees waived by email support.

07:06 PM PDT Matt H.: There is no reason why we would waive import fees, taxes and shipping and no one should do that.

stfu.
Click to expand...

Holy shit, you got Matt H too? That guy was completely unhelpful when I tried to speak to him about the pending $570 charge on my credit card. Just offered to cancel my order (which was not even possible since its status was "Shipping Now") and when I asked to speak to a supervisor twice he just told me there's no one there who can assist with my problem. I even tried to get him to at least look at my previous chat logs and he pretty much told me that he'll end the conversation if there are no other matters that he can assist with.
 
W

WinterDemons

Member
I don't know, but it seems like progress. I had one 3DS and Vita copy each for my order.

07:13 PM PDT Amazon: Thank you for contacting Amazon customer service. How may I help you?
HI ****.
07:14 PM PDT ****: Hello.
I am wondering what is Amazon's policy's on retroactively changing promotions?
07:14 PM PDT Amazon: Thank you for contacting Amazon customer service. I'll be glad to help you today.
HI ****.
I understand your concern ****.
07:15 PM PDT Amazon: All the promotions are time based, if you see a promotion today and you may not see it tomorrow as it will be expired.
07:16 PM PDT ****: I have ordered two items last year that each came with a promotional item, however, Amazon is limiting it to one after charging me for my order.
07:17 PM PDT Amazon: yes, **** promotions will be applied only once.
07:17 PM PDT ****: Yes, but I should receive two promotional items with the order.
07:18 PM PDT ****: At purchase last year, maximum was two.
07:18 PM PDT Amazon: Could you please help me with the order number ****?
07:18 PM PDT ****: Give me a moment to get it for you.
07:19 PM PDT ****: ********************
07:20 PM PDT ****: I have not received the bonuses yet and Amazon is only allowing me to only order the bonus for one of them.
07:20 PM PDT Amazon: Okay, got it M****.
We are receiving a lot of contacts on this.
07:21 PM PDT ****: Yes, I understand
07:21 PM PDT Amazon: I can assure you that you'll get the watch very soon.
07:21 PM PDT ****: Both that I ordered?
07:21 PM PDT Amazon: The appropriate has started working with the manufacturer.
team*
07:21 PM PDT ****: And the import and shipping charges?
07:22 PM PDT Amazon: We even had a confirmation from the manufacturer that the watch will be shipped very soon.
07:22 PM PDT ****: Will both watches for my order be shipped?
Emphasis on the plural
07:22 PM PDT Amazon: yes ****.
07:23 PM PDT ****: Will Amazon be shipping it themselves or will I be required to order it using the promotional credit?
07:23 PM PDT Amazon: We'll ship it very soon ****.
07:24 PM PDT ****: Will I be required to take an action for the order?
07:25 PM PDT ****: any*
07:25 PM PDT Amazon: No, we'll take care of it ****.
Also, I'll follow up with this order and keep you posted.
:)
Hope this information helped.
07:26 PM PDT ****: Alright. Thank you for your assistance. I hope to receive both the bonuses I ordered without any more trouble.
07:26 PM PDT Amazon: :)
I can assure you that for sure.
It was a pleasure to assist you with this. Thank you for contacting Amazon.com. We hope to see you again.
Click to expand...

I assume people with just the name listed as Amazon are interns.
 
M

Marceles

Member
Cider said:
Guys. Guys. So I got my Same Day Shipping watch.

Except it was packed in a padded enveloped and there are a couple giant cracks on the box. Collector's item my ass.
Code: 
[IMG]https://i.imgur.com/xQxdWoAl.jpg[/IMG]
[IMG]https://i.imgur.com/M6qW5QBl.jpg[/IMG]

What do I do now? Talk to customer service? Ughhhhhh
Click to expand...

Same day? Did Amazon deliver it to you using OnTrac? Because that would explain a lot
 
H

HowardRoark

Member
Kaibutsu said:
I still can't believe how totally fucked up this situation is! Game never shipped separately, never got an email about ordering the watch and this is my fucking order status. Arggggg
Cr3szSTXEAAlPk1
Click to expand...

We're in the same boat, man. No idea what to do, Amazon support is absolutely no help.
 
C

Curler

Unconfirmed Member
If you guys have issues with chat CS, you should probably call and talk to a live person. Seriously, they can get even more done than just having a limited amount of things they can do/say. Chat should only be for quick fixes, since I don't think many of these guys have access to a lot of information as the actual call centers do.
 
P

Pangya

Member
So I got my watches (one from Amazon shipped and from Gamestop in-store pickup). Both watches had a slight crack on the outer case as well as having 2 small circle adhesives that made it seem like these watches were the ones that were originally attached to the bundle with the game. What would be the reason to have the replacement watches still ship with the adhesives attached to them? Seems fishy to me.
 
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