calc84maniac
Member
Aksys paid that $10 credit out of pocket.
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Amazon Zero Time Dilemma Preorders - Aksys Watch Tax in Europe is 10x Atlus Tax!
- Thread starter DNAbro
- Start date
Can you email me a couple of photos? A bunch of people have been pinging me about all these issues and I'm planning a story for Monday.
Good. Need answers.
That's just insulting, you should just ask for a full refund AND a new watch.
One thing that really bothers me is the lack of a real official response from Aksys, acknowledging and apologizing for this ordeal would at least create some goodwill and not have people thinking of not supporting the company again.
Or is it that they just don't give a shit? :/
Meanwhile, on Twitter:
"Hello Nonary Gamers! ZTD watches all have the same scratch pattern print. Went for an industrial/worn look. "
"Hello Nonary Gamers! ZTD watches all have the same scratch pattern print. Went for an industrial/worn look. "
Busy for the rest of the day, anybody who has a watch just press the left button twice! Maybe it's a mixed batch of the salvageable old ones and we'll see newer dates.
milkham
Member
Please be clear about the damage that is happening so our concerns aren't just dismissed by saying the watch is supposed to appear distressed by design.
Edit: mine says 6/22 when I press the left button twice
You should include a note about those of us who haven't even gotten the e-mail yet ;_;
properpropaganda
Member
Last night both of mine said 6/19.
Tweeting won't do anything. I don't think they care at this point. Then again, my watch just had the band popped off and wasn't totally fucked.
Left one is from Gamestop. The other two are for Vita and 3DS order from Amazon.
Check out the center one with the left dial loose. All cases are broken.
I am in agreement with everyone that this is the original batch that was damaged.
I'd bet new clean pristine versions will show up on aksys store or be sold exclusively in conventions in coming months.
MillionStabs
Banned
I've pretty much accepted my watch is going to come in tomorrow and be broken in some way.
A better company would be apologizing left and right during this whole ordeal rather than have some guy who works at Aksys say "they're coming" on Twitter every 3 weeks.
A better company would be apologizing left and right during this whole ordeal rather than have some guy who works at Aksys say "they're coming" on Twitter every 3 weeks.
Interesting. Thanks for the update.
Still worried though that it'll get the attention of customs who will keep it until their fees are paid.
Thought about it but I just don't think it'd do any good and be like any other normal returns/exchanges since they set the item price at 500. And it's not like they're going to be able to order the replacement and zero out the balance when they can't even order second watch and zero out the balance for people who ordered multiple 3DS copies.
foobarry81
Member
"The broken plastic cases are also part of the industrial/worn look". ;-)
You might be fine. I moved during the duration of getting the game & getting the email about the watch. Basically, they'll send an email & there'll be a discount on your account & you can choose where to ship it. It doesn't seem that it has to be sent to the same address the game was shipped to, as long as it's on the same account.
firehawk12
Subete no aware
They still haven't fixed the import fee thing?
//ARCANUM
Member
So this is what probably happened, right?
1. Aksys gets watches in, damage to packaging
2. Aksys doesn't send watches, says we'll get new ones
3. ?????? (Maybe Aksys tries to get new ones made and decides it's too expensive?)
4. Aksys sends out the original brokeass watches
That pretty much sums it up?
1. Aksys gets watches in, damage to packaging
2. Aksys doesn't send watches, says we'll get new ones
3. ?????? (Maybe Aksys tries to get new ones made and decides it's too expensive?)
4. Aksys sends out the original brokeass watches
That pretty much sums it up?
milkham
Member
Not necessarily. I mean its easy to believe the worst given what's happened, but here's an alternative scenario,
1. Retailers get watches+game bundles damaged
2. Aksys says don't send the watches
3. Aksys gets new watches made and sends them to amazon
4. Amazon sends new watches in FUCKING BUBBLE MAILERS
5. We get shat on.
or maybe amazon and gamestop still had the old broken watches and are mistakenly shipping those?
axisofweevils
Holy crap! Today's real megaton is that more than two people can have the same first name.
Basically that. Also:
5. To prevent scalpers, Amazon lists the free watch as $500, giving you $500 credit, seemingly unaware this insane price ratchets up the international tax for delivery.
Laughing Banana
Weeping Pickle
Damn, Aksys. As a company primarily dealing with niche games with very focused fan base, you're just sitting the bed with everybody damn.
chrissylas
Member
I had a few other things in my watch order (and they combined both watch orders) so my watches came in a box with my other items with the airbags for packing. The box was fine and they were pretty secure but my watches still look like garbage (and both have glue spots). I really believe that these are the original "damaged in transit" watches
For anyone who hasn't shipped yet, I asked for them to ship it in a box due to reports of broken cases, got this response in chat support:
04:27 AM PDT Amazon: I will contact the concerned team and will ask them to send the watch in a box.
You don't have to worry about this issue now.
Hopefully it does.
04:27 AM PDT Amazon: I will contact the concerned team and will ask them to send the watch in a box.
You don't have to worry about this issue now.
Hopefully it does.
WickedLaharl
Member
Seems like amazon is causing themselves an unnecessary headache by not shipping in a small parcel box. I wonder if you can buy a little display box like that anywhere?
I now expect the case to be cracked but the watch is hopefully not broken.
I now expect the case to be cracked but the watch is hopefully not broken.
Marty Chinn
Member
I just got one of mine and like everyone else, there are cracks in the cases. My cracks are on the smaller side compared to what some of you guys have gotten, but the watch isn't centered and shifted to the side and kinda bent. I'm starting to think the bubble mailers aren't the problem; although, they do suck and shouldn't have been sent in them. Given how everyone is getting cracked cases, I have to think that they were cracked before shipping. I kind of refuse to believe that every single watch sent got cracked during shipping. You would think just that the odds are that someone would get something undamaged even with the bubble mailers.
milkham
Member
well, that's pretty damning
Just finished chatting with an Amazon chat representative and my Import Fee refund will be processed within 3-5 business days. The Amazon representative personally notified this issue on my account in order to help speed up the process which was kind of him. Much better than the within 30 days estimate that was mentioned at first by another Amazon chat representative
Remembrance
Member
There's no way that all of the original batches were too damaged to ship out, and there is no way that Aksys would pay to have the whole batch remade. They would have thrown out and replaced only the ones that looked absolutely unsalvageable.
Their standards may have been lower than yours in doing this.
Their standards may have been lower than yours in doing this.
The_Inquisitor
Member
Yup my watch came today in a fucking bubble mailer with case cracked. Idiots.
Well guess im just going to cancel mine. Amazon can't figure it out. for the past week the delivery date keeps getting set one day up, i have gotten an email every day telling me the delivery date has been pushed back a day. Several emails and chats and im just going in circles of reps telling me how sorry they are and they "see a problem preventing shipping but rest assured i fixed it".
Not really worth wasting anymore time on, especially since they apparently can't even package it correctly.
Not really worth wasting anymore time on, especially since they apparently can't even package it correctly.
properpropaganda
Member
I was never under the impression that all were damaged. But they didnt want to ship some and not others.
But the fact that almost everyone's watches are coming with sub par cases or broken, either these are the first batch or they really need a new watch manufacturer
davidwhangchoi
Member
my watch just came in. it was in a cheesy thin yellow envelope ,thankfully no cracks
here's some shots: still has the glue ripped off the back of a game
here's some shots: still has the glue ripped off the back of a game
thecouncil
Banned
So, despite saying it would arrive today by 8pm, neither the game or watch has yet been shipped.
I can't believe that I (someone who received the email about shipping separately even though it never did, approved several emails about a delay and never complained to CS until yesterday when they assured it would come today) still have absolutely no information about the situation. No emails, no shipping info, nothing. Never got an email about buying the watch separately even. It's so weird. I feel like Amazon is just gonna cancel it eventually. I preordered this thing in July 2015!
I can't believe that I (someone who received the email about shipping separately even though it never did, approved several emails about a delay and never complained to CS until yesterday when they assured it would come today) still have absolutely no information about the situation. No emails, no shipping info, nothing. Never got an email about buying the watch separately even. It's so weird. I feel like Amazon is just gonna cancel it eventually. I preordered this thing in July 2015!
NeededSleep
Member
Got my watch, dial was broken off, face is scratched up and the clasp for the strap was broken off too.
Fucking he'll this is one cheap POS compared to the first watch.
Fucking he'll this is one cheap POS compared to the first watch.
qualitydisc
Member
So for those folks who preordered both Vita and 3DS, have you had success getting a second credit? I've only received one so far. I am not excited about contacting CS since it sounds like everybody has a problem.
//ARCANUM
Member
I was able to get both, but I had ordered the Vita version and 3DS version of the game separately in separate orders last year.
Nope. Still waiting on their response.
qualitydisc
Member
Ah. That makes since. Considering they seem to have distributed them 1 per order rather than 1 per sku.
Please keep us updated.
clay_ghost
Member
I got my refund . Amazon did a great job by giving the refund using my other old orders, umm as in they refunded the amount by giving me partial refund on my others older orders that in total will my refund amount. My watch order still says over $40 but I got my money back. Surprising flexible and will order from Amazon again but I know who not to support now.