Sony has refunded those FIFA scammed moneys to people, AFAIK, but you have to go through the right steps to get the refund. Going straight to the bank to get a chargeback is circumventing those steps and is ALMOST like scamming money from Sony/the third party whose game/DLC you bought. At that point you have the content but Sony/3rd party doesn't have the money.
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People accidentally buy stuff on PS4; Sony does not offer refunds
- Thread starter toythatkills
- Start date
Skellig Gra
Member
Who is to say some people haven't? That's the problem. You can't verify there aren't people scamming the system.
StreetsAhead
Member
Thanks, I remember it being on the PS3, I think. I just wanted to know in case I needed to leave myself a memo to set it up or not.
How could he have known that a wireless controller specifically designed for that device, would take his input commands for the said device?
He made a assumption, that the USB cable connecting his PS3 to his PS4 controller would somehow negate his inputs. How is a USB cable suppose to do that? Again, was it that hard to, at least test this? it would have taken him 2.8 seconds to do so.
Is not that not what anyone would do? Just to make sure you dont delete any games, save files, or in his case buy something you dont want?
Narpas Sword0
Member
Why would dark souls do this?! They should recall the game.
I think there's an misunderstanding on how the PS3 accepts the DS4.
The PS3 uses standard USB protocols (unlike the 360, which uses the ports with a proprietary protocol). That's why the PS3 is able to accept a shit ton of USB devices.
The DS4, when plugged into a PS3, acts as a generic USB controller. It's why you can't sync it wireless, why the PS button doesn't work, SIXAXIS doesn't work and why the touchpad doesn't work. It's the basic function of the controller and that's also why it only works with certain games and won't work with PS2 games for PS3's that support BC (you need the home button to sync the controller).
If Sony officially supported it, the PS3 would support all of the DS4's functions (probably not the touchpad) and you could sync it up wireless.
For example, I've used this with a PS3
and got the same level of use as I do with my DS4.
The point I'm making is that Sony didn't do anything to the PS3 to add support for the DS4 (trust me, I wish they would, I despise the DS3), it works because of the nature of the technology. It works because of things that were put in place long before the PS4 was even thought of, much less the DS4 for that matter.
Plugging a controller into their supported system (i.e. Dualshock 3 into a PS3 or a Dualshock 4 into a PS4) disables the wireless.
And I think you might be looking for sympathy rather than empathy, of which I'd have a lot more if toythatkills hadn't knowingly tried to mislead people with the thread title.
I do think Sony should have a one-time policy for accidents like this. Does seem like good policy to have, and it sounds like from a few earlier posts that some branches of Sony do have this policy. They're not under any obligation to fix it however, seeing as this is an honest (if unfortunate) mistake by the users.
While working on another device at the exact same time.
What other console does that? Wii U uses wireless cross-gen controllers and doesn't do this.
Aeriscloud
Banned
Nah, for me it is Sony is Always wrong.
ThoughtsOfSpeaking
Banned
No sympathy sorry. Why on earth would you keep your PS4 while using the controller to cobtrol your PS3? It makes no sense.
toythatkills
Member
You say they're just charging cables but the PS3 only works via the cable so it's perfectly reasonable to assume that it is transmitting a data signal through the cable. Even if it's not doing that (I don't know what it is doing) it's a reasonable assumption.
Maybe not my iPad, but what about my Kindle, say? When that's transmitting a data signal to my PC then yes, actually, it does stop working.
Well since I haven't heard of this before and now there are a few instances of it happening with DSII, it's reasonable to assume that that game requires the kind of series of button presses which can take you to the store and purchase content. It's not the game's fault specifically, obviously, but it's a factor in these stories.
Why not test it then, like i said?
Its not a extensive, 2 hour test, where you have to climb Mount Everest with your controller, you just switch channels, and see what is going on.
I would do that just to not fuck with my save files or settings, let alone my credit card.
Now here is a case of the pot calling the kettle black if I ever saw one. I'm sure if this happened with a Wii and Wii U, Interceptor would be all over this thread saying "lolol who is dumb enough to be using both consoles at the same time!"
I and obviously a lot of other people in this thread expected it. It's connected by two forms of communication. Why would one shut off when the other is in use? Makes no sense.
GhostTrick
Banned
Sure, I'm not saying the person hasn't made a fault here. But there's still a consent problem.
Wiimote is only wireless, there's no way of connecting it to anything + Wii U officially supports Wiimote for several games. A PS3 & 4 controller you can plug into anything that has a USB-port and charge it without having to change what machine it's currently synced with + PS3 doesn't officially support DS4. It just so happens to be that it works in some games. Completely different scenarios. DS4 wasn't designed to be used with a PS3, so it just treats it like it's any non-PS4 USB-port that gives it power.
Precisely.
I am baffled that people even suggest this is about defending X company. If this stupidity happens with any company, in any business, the consumer is in the wrong, for making reckless assumptions and expecting to get his or her ass covered afterwords.
Yes consumers have rights, they are suppose to protect them, but companies also have rights, for guess what? Protect them too. Its not, in fact, a one way street.
General rule of thumb. Check all option and menus when getting a new device! It can make things so much easier setting thiNGS up to your own preferences and can save a lot of trouble. It's amazing how many people don't do this, and I've also been guilty of this in the past
While I think Sony should give a refund if possible, it's not the same thing. The Wiimote syncs with the new Wii U does it not? So it's not going to work on another Wii or Wii U. As far as the DS4 and PS3 are concerned, they are generic devices connected via a cable and not synced in any way. When you consider the DS4 is already in an active and powered sync with a PS4, it's not surprising it still works. If either the PS4 or DS4 were powered off at the time, nothing would have happened
N30RYU
Member
Really, people that keep their credit card info on a console deserves this kind of things.
two days ago I got a refund for the inFAMOUS pre-order (now I'm going to buy it in the european store... that includes spanish dub), I can see they refunding a pre-order if you paid it with funds in your wallet... but asking for a refund something you paid with your credit card, even if it was a mistake... what to say... endure.
two days ago I got a refund for the inFAMOUS pre-order (now I'm going to buy it in the european store... that includes spanish dub), I can see they refunding a pre-order if you paid it with funds in your wallet... but asking for a refund something you paid with your credit card, even if it was a mistake... what to say... endure.
AyaisMUsikWhore
Member
It's situations like this that Sony needs to implement a two step system or give the customer the option to enter their password before they checkout to make sure they are verified purchases.
The only reason why this isn't Sony's fault was because they never advertised Dark Souls 2 as a compatible game with the DS4 and they never intended it to be so.
The only reason why this isn't Sony's fault was because they never advertised Dark Souls 2 as a compatible game with the DS4 and they never intended it to be so.
Someone didn't read the OP...
This thread title is more of a problem than the actual problem.
They have a system where you must enter a password before you make a purchase. People are lazy though
Dr. Black Jack
Member
The thread title is completely deceptive. This had nothing to do with Dark Souls II and everything to do with dipshits not knowing how technology works.
Look while there may be some degree of user error, I don't understand the need for lambasting the OP. Sure the title isn't ideal, but it's not as if they were deliberately throwing money away. Think how you'd feel if you lost that much money?
Oh I definitely agree with the 2 step system. Would make me feel a lot more secure with all the FIFA hacks and whatnot. Uaving it on my Gmail and Android feels good. Not that it would have helped in this case though
As for the password on purchase? It already exists, just need to activate it. The mistake there is they should have it on by default, while giving the user the option to turn it off. That way it's more secure, and it's the consumers discretion if they want to use it or not
Oh I definitely agree with the 2 step system. Would make me feel a lot more secure with all the FIFA hacks and whatnot. Uaving it on my Gmail and Android feels good. Not that it would have helped in this case though
As for the password on purchase? It already exists, just need to activate it. The mistake there is they should have it on by default, while giving the user the option to turn it off. That way it's more secure, and it's the consumers discretion if they want to use it or not
Blue Submarine No. 6
Member
Uh, how about the option to confirm all purchases by entering your password? Because it's there, and you have the choice to set it when you enter your PSN/cc info, and if you are too lazy to do that, you get no sympathy from me.
N30RYU
Member
I'll feel like and idiot for keep my credit card info on the PS4, and for not enable password security for purchases.
Man some of these responses are just asinine. Like are the Sony fanboys
heads so far up the companies butt that you cant even see the problem the damn system has? wwwwwwwwwaaayyy to easy to purchase something from the store. and No password for purchases seriously.. do people not make mistakes or have curious nieces nephews little bro or sis who might just get a hold of your ps4 when your out and spend all your cash away? God only hope they ask for a password when you store your credit card and try to use it. Also it was stated on the PSN forums that DS4 is supported on ps3 and pc but says nothing about controlling to consoles?
Also speaking of controlling two consoles never in my gaming life have I've seen something so ridiculous, of course he wouldn't know. Again for the ones saying how he couldn't have noticed his ps4 turned on there are plenty of things reasons the ps4 could not be right next to him, or he had music on and didn't hear it power up, plenty of things could happen if you take the time to actually think instead of running to Sony's protection.. calm down they ain't paying you to defend them. Anyways to OP sorry bout the little rant there a lot of jerks on the internet who let others do the thinking for them, i really do hope you get your money back, should be no reason they couldn't it was a simple mistake which could literal happen to a lot of folks.
not saying all of you are who disagreed with op
Also speaking of controlling two consoles never in my gaming life have I've seen something so ridiculous, of course he wouldn't know. Again for the ones saying how he couldn't have noticed his ps4 turned on there are plenty of things reasons the ps4 could not be right next to him, or he had music on and didn't hear it power up, plenty of things could happen if you take the time to actually think instead of running to Sony's protection.. calm down they ain't paying you to defend them. Anyways to OP sorry bout the little rant there a lot of jerks on the internet who let others do the thinking for them, i really do hope you get your money back, should be no reason they couldn't it was a simple mistake which could literal happen to a lot of folks.
By no means am i saying the ps4 is a bad system, matter of fact its pretty cool, but theres alotof improvements they can make with how the online store works to avoid thigns like this in the future, being arrogant and an idjit of it wont help Sony improve
He turned the PS4 on, and deliberately left it on to finish downloading some stuff. so he should have been aware that it was on, and should have known that the controller was paired to the PS4.
Just plugging the cable into the PS3 and assuming that the PS4 which is still powered on and still synced to your DS4, will simply stop listening to controller inputs is assuming a lot
Doing one of the following things would seem reasonable to me
1) just switch over to the PS4 TV input for a moment, check that the DS4 isn't still controlling it.
2) turn off the controller on the ps4 (hold down PS button)
3) put ps4 in standby, it'll download anyway
The option is there to set a password, has been said a lot in this topic...
Tripolygon
Banned
I try not to engage in these things but here i go.
1. DS4 is made specifically for PS4
2. DS4 charges via USB
3. DS4 does not sync with or support PS3, it is only seen as a generic USB controller
If your PS4 is off when you plug in a DS4 into a USB port of a PC or PS3, it turns into a generic USB controller and the Bluetooth is disengaged.
If your DS4 is already synced and connected to a PS4, the connection to the PS4 takes precedence and assumes any connection via USB is just for charging therefore it maintains its connection.
If you are asking Sony to disable wireless connection when plugged into USB then the DS4 will cease to function whenever you are charging it. I can assume this could be mitigated by an update to the controller's firmware telling it disengage wireless connection when it is plugged in USB on unrecognized devices which would cut off any connection it has to PS4.
As for refunds, Sony has no obligation to refund you and anything will have to be done only through just kindness of the customer support agent you are speaking to at the time.
This is pretty odd. I wouldn't think it was possible to have it connected to two devices at once.
1) Does the PS4 make a beep or some other sound booting up? You should probably check and confirm that it was disconnected if you already left your PS4 on since it'll connect to that by default.
2) You guys should really tick the option to ask for password before confirming any PSN purchases. It's a no-brainier for security reasons and for situations like this.
Either way, check if your country or the EU has laws governing mandatory refund periods for digital purchases. Pretty sure I read that they were enacting something like that for the EU before. You could also make your case with the appropriate fair trading or similar consumer rights body in your area. There are various lines of argument here - illegal contract terms (if refunds are mandatory), lack of verification of explicit agreement (since they didn't require reinput of password you could easy have proceeded by mistake), etc.
1) Does the PS4 make a beep or some other sound booting up? You should probably check and confirm that it was disconnected if you already left your PS4 on since it'll connect to that by default.
2) You guys should really tick the option to ask for password before confirming any PSN purchases. It's a no-brainier for security reasons and for situations like this.
Either way, check if your country or the EU has laws governing mandatory refund periods for digital purchases. Pretty sure I read that they were enacting something like that for the EU before. You could also make your case with the appropriate fair trading or similar consumer rights body in your area. There are various lines of argument here - illegal contract terms (if refunds are mandatory), lack of verification of explicit agreement (since they didn't require reinput of password you could easy have proceeded by mistake), etc.
Wall of text, meet password on check out.
Yeah the thread title is confusing.
My take on this is that it's completely the person's fault for not realising the PS4 is on and being controlled by the DS4 as he's playing Dark Souls 2 on his PS3, however good customer service would result in a refund.
The problem here is as some have stated already that it's difficult to determine which purchase was purely accidental and which was intentional.
My take on this is that it's completely the person's fault for not realising the PS4 is on and being controlled by the DS4 as he's playing Dark Souls 2 on his PS3, however good customer service would result in a refund.
The problem here is as some have stated already that it's difficult to determine which purchase was purely accidental and which was intentional.
Dont care if the options there it should be default. and no reason it shouldnt be if it a problem then go to the options and disable it.
Wow there is just so much information that can easily be torn apart in your post. I've got to go out now so I'll let someone else do it but I'll be back later to read it.
entremet
Member
But the ps3 doesn't support the ps4 controller officially. Meaning it is not QAed for it.
Phoenician_Viking
Banned
Shocking.
It won't even work if the PS4 was turned off or on standby; and the controller connected to a PS3. It only works if you do so while the PS4 is still on.
The European Union sides with Sony here: "Consumers will have a right to withdraw from purchases of digital content, such as music or video downloads, but only up until the moment the actual downloading process begins."
http://europa.eu/rapid/press-release_MEMO-11-675_nl.htm
That is not what you said.
1. Yes. Exact same beep as the PS3 so there's no way you can mistake its purpose.
2. Yes, gods, yes.
3. Don't you know that it's much more effective to bitch on the Internet?
Mobius and pet octopus
Member
Hah, EA offers refunds on origin within 24 hours of purchase... Sony doesn't. Doesn't that make sony the worst company in th... jk. But seriously, Sony... what are you doing. Bigger picture moment people, why doesn't Sony offer refunds for digital purchases. They cannot revoke licensing? Seems like they should be fully capable of offering refunds. I mean, EA is doing something better than Sony. EA!...
"Save me from myself or I will complain on Internet forums."
No fuck that. I plug my DS4 into any available USB port that is closest to me, because USB is so ubiquitous.
Password on check out default option, you have to opt out.
Do you really want to purchase default to cancel, not okay.
Allow 24 hours of refunds if you didn't start the game at minimum.
Of course that won't stop misleading thread titles on GAF to be created in the future, but at least they will be even more unlikely and thus funnier.
No.
AkelisRain
Member
I find it weird, I play with my PS4 pad on the 3. My PS4 never turned on. Even when I remove the cable I still have to push the ps. Button to turn it on. Something else must be going on.
Tripolygon
Banned
NO, it turns into a generic USB controller.
Maybe so. I'd probably feel the same. But there's a difference between explaining what went wrong and giving advice for the current and future situations, instead effectively telling the OP they're stupid, to suck it up and also laugh at their situation.
Sure no one is under any obligation to do either, but there's a nicer way to go about things
A Link to the Past
Banned
Honestly, the fanboyism on NeoGAF feels like it's only getting worse. My big problem with the arguments made is that refusing refunds for games that have been played for little to no amount of time has no practical value beyond ensuring that Sony doesn't have to lose a sale. It's inherently anti-consumer and anyone who thinks it's good is holding an opinion that is inherently harmful to them and every other consumer in this industry.
AkelisRain
Member
From my personal experience, I got a refund from a digital game and I was still able to play it since it was already installed. However, you won't be able to redownload it later.
cormack12
Gold Member
Pretty much this. You're sending the inputs out to two streams. One direct and one wireless - without unpairing/disconnecting the wifi. All you need to do is turn off your controller via the PS4 menus, problem avoided.
As for Dark Souls II, maybe there's a common menu system or inventory traversal that matches the inputs required to go to the store and purchase.
In an ideal world maybe Sony would refund part of mistaken purchases, but as a wider issue (for any business model like this including IAP), a line needs to be drawn in the sand where the transition period had bedded in and consumers buying tech products are expected to understand and be aware of potential issues. These type of refunds etc. can't go on forever. Auto checkout and saving CC details - seriously who still uses it after all the security breaches of the last five years? I'm a little more sympathetic to those who had wallet funds from SEN cards but again, would you really have $50-$80 just sitting there unused but redeemed?
In short a few things need to be in place for this specific problem to occur. Most of them are consumer choice and setup.