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People accidentally buy stuff on PS4; Sony does not offer refunds
- Thread starter toythatkills
- Start date
toythatkills
Member
No, the problem is not what I would do, it's what I would expect other people to do.
Would I expect every single person who performs this chain of events to come to the correct conclusion that the PS4 would continue to be controlled? No, I wouldn't, because a lot of people would (perfectly reasonably) assume that connecting by cable would cause the controller to cease sending a wireless signal. There's nothing "stupid" about that assumption, it just turns out that it's wrong, and so I maintain that this is something Sony should have addressed in development and certainly should refund for now.
Goodacre0081
Member
i would love to see someone play a cross gen game with a DS4 controlling both games.
toythatkills
Member
Read the OP, the PS4 did not turn itself on.
Ha. The idea of purchasing Dynasty Warriors 8 Xtreme Legends twice and being my own partner in crime sounds hilarious! Lu Bu would never stand a chance. >_>
Caayn
Member
Nothing, it should do nothing simple as that.
Same as I connect my Wii mote to the WiiU and have the Wii on at the same time, Wii does nothing.
Or if my wireless mouse is connected via a charge cable to PC A while the receiver is still in PC B. PC A responds while PC B does nothing.
It doesn't turn on, it has to be already on.
Does your iPad stop working when it is connected to your PC for charging? These things are just USB charging cables when connected to the incorrect machine. I have my DualShock 3 plugged into the PC for the moment, but I can't still control the PS3 to which it is linked.
And what do you expect if your mouse is connected to a PlayStation 3 or your WiiMote to a PC?
Playing Dark Souls 2, and you deserve to lose $60 on a game you don't want, totally without your knowledge?
Deserve.
What is wrong with you guys?
The beauty of this is that Sony is currently denying that controller A is even capable of simultaneously controlling Device X and Z. Yet so many have come in here to defend them, arguing that it's a common sense inference.
We're smarter than Sony.
Oddvintagechap
Member
Cause people dont like that about the PS3 controller?
people can charge the PS4 controller from a USB outlet of any sort.
PS3 thinks the PS4 controller is any generic computer computer. Thats why a computer doesnt need drivers for the PS4 controller.
-It cannot be synced to a PS4 via Bluetooth.-
thats the in guide lines for connecting a PS4 controller to a PS3.
Maninthemirror
Banned
but the controller A was already synched with device X. you would have to turn OFF the ps4 or desynch the DS4 wireless
Caayn
Member
Work on the device it's directly connected to, as it should.
And here I thought that Gaf was pro-consumer. This thread makes me rethink that.
No, that's a flaw in Sony's design. My mouse analogy already explained how it should work.
So in this case, that would be the PS4 as it is the system it is connected to and that connection has never been broken.
I'm pretty sure those people could've gotten their refunds and not get their accounts banned if they had just had some patience and not went to banks for chargebacks. To Sony, that is basically scamming them/3rd parties out of money. There's usually some steps that you have to go through before online store refunds money and if you forego that with your own shenanigans, I'm not surprised something like that happens.
This is how Dark Souls 2 really punishes you.
Dead Man Typing
Member
That reads like a typo to me, which is funny if Sony's own support site mixes up PS3 and PS4 as it happens to me and friends all the time in conversation.
"It is possible to connect a DualShock 4 controller to a PlayStation®3 using a USB cable. It cannot be synced to a PS3 via Bluetooth. Only basic functionality is supported and not all games are compatible." - is what I think it's meant to say.
"It (the DualShock 4 controller) cannot be synced to a PS4 via Bluetooth." - doesn't make sense to me. In the context of the sentence regarding PS3 compatibility, I wouldn't expect them to mention the PS4 at all.
Edit - reading back your explanation again I understand what it means now. It can't sync to a PS4 while connected to a PS3 via USB cable. That doesn't mean it can't already be synced before being connected to the PS3.
dark_prinny
Banned
So, basically, people are asking a refund for their stupidity?
While it's an unfortunate series of events, I don't really know how it's Sony's fault. The chances of something like this happening is rare. You'd need both the PS4 on as well as the DS4 in an active pairing while powered on I understand leaving the PS4 on to download, But I think turning off the controller before wiring it to the PS3, or putting the PS4 in standby would have prevented the whole thing. Hindsight I know.
Having said that, I think Sony should give a refund. Problem for them is this is a hard thing to verify, and could lead to abuse of people buying games and returning then soon after. Are you allowed to sign into PSN on both PS3 and PS4 at the same time? If they can see you were signed in and playing Dark Souls 2 at the time of purchase it should work. Otherwise what's to stop people from lying and getting refunds that way?
Not exactly. A mouse is designed for a PC, so when another PC detects it, the mouse switches over. The same would happen for the DS4 if it was paired with one PS4 and you switched it to another via the cable. It would then only work on the second PS4. Since it's not designed for PS3, it remained connected
Having said that, I think Sony should give a refund. Problem for them is this is a hard thing to verify, and could lead to abuse of people buying games and returning then soon after. Are you allowed to sign into PSN on both PS3 and PS4 at the same time? If they can see you were signed in and playing Dark Souls 2 at the time of purchase it should work. Otherwise what's to stop people from lying and getting refunds that way?
Not exactly. A mouse is designed for a PC, so when another PC detects it, the mouse switches over. The same would happen for the DS4 if it was paired with one PS4 and you switched it to another via the cable. It would then only work on the second PS4. Since it's not designed for PS3, it remained connected
Unknown Soldier
Member
This could be done with Assassin's Creed 4 pretty easily I'm guessing.
Scamming? The people who had their accounts hacked and money stolen were the ones scammed. They were scammed again when Sony refuses to refund for those hacks. That's what bank chargebacks are for - to protect consumers against credit card scams.
Velcro Fly
Member
This sounds really odd. I'm not sure it's exactly Sony's fault since what did people expect to happen but the thread title being Dark Souls II buying stuff from PSN made me chuckle.
PS4 connects DS4 via bluetooth.
PS3 connects DS4 via wire.
Of course they are both still going to be in tack as they are two forms of communication.
We know this, it's in front of our eyes. One is wireless one isn't. Why would one shut down while the other is working? It makes no sense.
Sony can't go giving out refunds rewarding stupidity. It will set a dangerous precedent.
Eg. Hmm those games look good. I'll just buy them all on the store and get refunded later.
PS3 connects DS4 via wire.
Of course they are both still going to be in tack as they are two forms of communication.
We know this, it's in front of our eyes. One is wireless one isn't. Why would one shut down while the other is working? It makes no sense.
Sony can't go giving out refunds rewarding stupidity. It will set a dangerous precedent.
Eg. Hmm those games look good. I'll just buy them all on the store and get refunded later.
Supermanisdead
Member
um, why would they. sorry, but its pretty dumb move for the ps4 owner. just take the loss and move on.
Maninthemirror
Banned
No.
The flaw would be to have this happen:
your ds4 is synched with the PS4
you connect the cable to PS3 which is not supported fully
the PS4 and DS4 would have to be resynched after the cable is disconnected.
That would be like saying DS4 is acting with PS3 like a fully supported device which takes credence over PS4 when in fact it does not.
When your DS4 is connected to your PS3, it will not sync to a PS4 that is not turned on. If you press the PS button, it will not turn on the PS4.
If you have already synced your DS4 with your PS4 and your PS4 is on, before you connect your DS4 to your PS3, then that's your own fault lol.
Caayn
Member
No, it shouldn't even be connected to the PS4 while it's directly connected to the PS3, another supported device. That would be like saying the DS4 is connected to two PS4's at the same time.
Thanks for pointing how this is a design flaw.
Edit: Anyways I'm out. Seems like most of you in here are dead set in blaming the consumer instead of the corporation that made it possible.
GhostTrick
Banned
To people who don't see why there's shouldn't be any refund...
What would you think if you bought something without any consent ?
I mean, it's not like they played the game or such.
What would you think if you bought something without any consent ?
I mean, it's not like they played the game or such.
Correct me if I'm wrong, but you'd need to press X several times to purchase anything on the PS4 store right?
Looking at the controls for Dark Souls (and assuming they're the same for Dark Souls 2), the X button is only used to 'activate' things.
http://darksouls.wikidot.com/controls
Now, looking at he rest of the controls, specifically the O button, it stands to reason that you'd press O more than once between pressing X.
What I'm getting at here, is that you'd never press X enough times in a row to make a purchase as you'll always be dragged back a step by the O press(es).
Looking at the controls for Dark Souls (and assuming they're the same for Dark Souls 2), the X button is only used to 'activate' things.
http://darksouls.wikidot.com/controls
Now, looking at he rest of the controls, specifically the O button, it stands to reason that you'd press O more than once between pressing X.
What I'm getting at here, is that you'd never press X enough times in a row to make a purchase as you'll always be dragged back a step by the O press(es).
Loading times would interfere so it wouldn't last long. PS4 would be in the game before the PS3 got to title screen. Framerate May make a difference as well, but I'm not sure there
dripdripsplash
Member
And that's the fucking worst thread title I've ever seen in my whole life on this website.
Like what does it mean.. sony refusing refunds to people whose copies of dark souls II bought stuff from PSN ... WAT !?!!?
Like what does it mean.. sony refusing refunds to people whose copies of dark souls II bought stuff from PSN ... WAT !?!!?
phoeniks314
Banned
WTF has all this anything to do with Dark Souls 2
Hendrick's
If only my penis was as big as my GamerScore!
Darwinism at it's best.
1. I'd be pissed off
2. I'd realise that through my own stupidity, it was my fault
3. I wouldn't complain on forums letting people know how dumb I had been
4. I'd make a sandwich
jts
...hate me...
So, basically, people are expecting a company with junk debt rating to return free monies to a mistaken patron?So, basically, people are asking a refund for their stupidity?
GhostTrick
Banned
Well, in some countries, that is just illegal. Also, for the first case, I don't see how "stupid" it is. The guy just left his PS4 downloading update, how could he know that plugging his DS4 on PS3 would still control his PS4 ? Usually, when you plug a controller on another console, it can't control another one.
I'm sure there are some controllers out there which turn off wireless communications when physically connected. Correct me if I'm wrong, but I think the Xbox one controller does this for example.
I honestly think that is the more common sense approach.
Can you even control two PS3s with one controller? I've never controlled two systems with one controller in 25+ years of gaming.
Can you control two PS4s?
It really does say a lot about the empathy of the people commenting here.
Amazing. Thread running in circles and people keep getting upset about slightly related matters, while missing the points on important ones. People really are too hard on finding anyone at fault here.
First: DS4 is for PS4. It was said bx Sony that it might work with the PS3, but is by no means supported.
The controlling of two consoles at the same time is unexpected, even for Sony, as seen thanks to the support.
Both the customers and Sony are and are not at fault. Sony don't have to support DS4 on PS3 and the customers assumed that it's ok since it worked seemingly fine.
First: DS4 is for PS4. It was said bx Sony that it might work with the PS3, but is by no means supported.
The controlling of two consoles at the same time is unexpected, even for Sony, as seen thanks to the support.
Both the customers and Sony are and are not at fault. Sony don't have to support DS4 on PS3 and the customers assumed that it's ok since it worked seemingly fine.
StreetsAhead
Member
Asking again, because I want to know the answer to this before I purchase a PS4.
quantumnerd
Member
It seems like Sony's fault, just barely, mostly because nobody expects a controller to be capable of controlling two devices at once. I mean, seriously, what the hell? Supported or not, that is ARCANE behavior.
The "problem" is the wired cable is also the charging cable, and that is the only function in not fully supported devices. It is why plugging a PS3 controller in a PC also won't turn off the connection.
Well you can't control two PS3's at a time. Not sure about PS4's, but I assume the same.
I think they had something on PS3 when I first bought something on PSN. I had to disable it. Same for Vita. Can't remember anything for PS4 though. Pretty sure it just let me buy what I wanted. It's easy enough to set up though
I agree with this.
It'd be nice of Sony to give refunds but i also don't feel like they're obligated to do so.
Also, horrible thread title.