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Man's PSN account banned for life after being hacked - Sony can't unban
- Thread starter Mugatu
- Start date
Seen this "I was hacked, unban me" card to many times.
I'm not. If someone REALLY wants your stuff they will get it. In these type of cases the "hacking" is either someone trying to BS their way out of a ban for something they did, carelessness or in PS3's case game sharing your info with others.
I'm not. If someone REALLY wants your stuff they will get it. In these type of cases the "hacking" is either someone trying to BS their way out of a ban for something they did, carelessness or in PS3's case game sharing your info with others.
Ray Wonder
Founder of the Wounded Tagless Children
It happens. I've been legitimately hacked. I have no clue how. They started using my account to buy MS points. I'm not sure, but I assume it was with a stolen credit card. I recovered my account over the phone before I could get banned, but I'm sure it wasn't going to be too long before that happened.
He's a fan.
foobarry81
Member
They have about zero incentive to do so though.
Exactly.
Mugatu
Member
He warns people not to gameshare but doesn't say if he did or not. He was very involved, it seems, with Playstation (was on The Tester, shows a bunch of swag he got from them, was a beta tester I think for some stuff) so he might have been using it (maybe even testing it?) but he doesn't outright say so.
Dr_LucienSanchez
Banned
He did mention game sharing towards the end of the video, which was a bit of a red flag. Didn't actually mention using it though.
SaveTheQueen
Banned
If this was the reason though, I don't think Sony is liable , its horrible but in most cases (not just related to games) negligence negates any chance of you getting your stuff back.
Garrett Hawke
Member
I'm not saying this guy was innocent, I have no idea about him. But two factor authentication would instantly remove any "it wasn't me!!" issues because the person logging in would also have to have their phone/be logged into their authenticator.
Alex
Member
An IP/Email guard should be standard in any online gaming service with any sensitivity towards account compromise present. Stores, F2P games, MMOs, etc. In my experience it tends to eliminate nearly all standards threats within reason. (not assuming mass breach, etc)
Could also offer a software token via iOS/Android for that extra layer of paranoia though I do think these are leaned on a little too hard and too fast with some things lately. Seen em create more problems than fix unless the extra mile is gone with the design.
Ban Puncher
Member
Buddy of mine sold a PSP a couple of years ago over eBay but he forgot to wipe the memory card and deactivate the system from his account. Weeks later he notices charges on his credit card via PSN that he did not make so he called his bank and told them to reverse the charges. Instant flag and ban of his account and Sony essentially told him to take a hike because there was no way to unban it so he lost all his purchases tied to that particular PSN account.
He then went through his entire bank statement, disputed ever single PSN purchase he ever made with his bank, created a new PSN account and rebought everything with the refunded money.
He then went through his entire bank statement, disputed ever single PSN purchase he ever made with his bank, created a new PSN account and rebought everything with the refunded money.
Ray Wonder
Founder of the Wounded Tagless Children
Wow, that's badass.
:lol
Why re buy everything? I love the PS but if that happened to me I would just switch to Xbox. Fuck supporting a company after they threw you to the curb.
FloatingDivider
Member
Yeah this is terrible, perma bans should be a no no on services that sell digital goods. I guess you're just renting the shit but it's still ridiculous. I find it especially ridiculous that he doesn't even know what caused it.
Ban Puncher
Member
Seven dead machines since launch was an experience that soured him more on the Xbox.
Plus existing disc library.
Sum-Mischief
Member
This is scary ... I mean maybe he knows why he was banned. But, what if he really have no clue ? It could happen to any of us ...at anytime asking the same questions.
Alex
Member
I sort of love this. I'm all for the digital future, but there need to be some consumer protections put into place sooner than later, especially with the way a few of these companies are completely dragging their ass on customer support and account options.
SneakyStephan
Banned
Digital distrubution, you don't own shit.
It's going to be ugly when psn/xbox live/steam go down eventually (and they will eventually)
The sooner they do the uglier it will be.
It's going to be ugly when psn/xbox live/steam go down eventually (and they will eventually)
The sooner they do the uglier it will be.
yeah, seems legit
it's like in every MMO ever, guy get's banned, opens a topic on the forums and flames about the company, how he's totally innocent and haven't done anything
KojiKnight
Member
Again, something stinks about this whole thing. Either this was a problem he knows he created for himself (abusing game sharing) and is trying to 'save face' by claiming he was hacked... Or he is actually guilty of hacking and is now just trying to play it off.
I don't buy his story at face value, there is more to it then this and the fact that people are jumping on Sony before knowing the whole story is incredibly silly to me, especially with how often we've seen this story played out on Neogaf in the past.
why isnt it possible like on itunes that you can give back shitty games/apps?
this would be so awesome.
i accidentely bought an avatar costume instead of a downloadable game on the marketplace. MS refused to do so, because xbox.com was shown in a fucked up way on my mobile phone. thanks ms. apple is a step further. this should be doable especially for their online shops. being able to give back games within a few days.
this would be so awesome.
i accidentely bought an avatar costume instead of a downloadable game on the marketplace. MS refused to do so, because xbox.com was shown in a fucked up way on my mobile phone. thanks ms. apple is a step further. this should be doable especially for their online shops. being able to give back games within a few days.
Garrett Hawke
Member
That's not really the issue here tho. People are (or should be) aware of that, and realise that with digital distribution, once the distribution service goes down... that's it.
The issue is that people shouldn't lose access to their ENTIRE GAME COLLECTION if they get banned from PSN. Sure, it's okay for them to be banned from PSN for breaking the ToS - but if they were physical games they would still be able to play them. So PSN bans only really punish those who went digital.
Mugatu
Member
Could be, but just because some people lie doesn't automatically mean everyone is a liar.
What makes this noteworthy IMO is that this guy seems quite involved with the Playstation brand and was even on The Tester.
If you watch the video, you also see that he's not raving and swearing at Sony. The most inflammatory thing is the title of the video. He's not threatening to sue or bashing or flaming them. He just says it's not his fault.
EDIT: And the scary part is that Sony's only response is that (at least seems to be) there is nothing they can do, which is BS. If you lose that much stuff there should be at least a process to have someone look at your case.
TheDrowningMan
Member
As far as I can tell, Nintendo are generally good at getting stuff back to you. Yes, if you get your hardware stolen you need to file a police report, send evidence etc, etc but you will get it back - Sony, on the other hand, will let you log in on a new console (assuming your account hasn't been compromised) but if the account itself is 'lost' / someone makes purchases on your account from what I've seen you're in for a hell of a ride trying to get anything out of them.
It appears to me as though buying digitally from Nintendo is a safer bet than doing so via Sony if you're worried about losing access to your games. It's just unnecessarily restrictive when you do have them.
yeah, you're right, not everyone is a bad person (and this is a good thing!),
but since I had/have a bit to do with communities, I know a lot of "complainers" and only the minority of banned people are innocent, but the majority of banned people will tell you how they are innocent, very nice and haven't done anything wrong.
and if it is an F2P game, they will also tell you how much money they've already spent.
and tbh I haven't watched the video, because
work
Mugatu
Member
I do agree with you though that there is probably more to this. And having watched the video again, I'm starting to think that gamesharing is probably what caused this since he does stress it and mentions something about his friend's account being on his PS4.
But I still think it's scary that there's no recourse at all.
DidntKnowJack
Member
Wow, that is complete horseshit. Come on Sony, get your shit together and fix this.
Well, with regard to Steam:
I'm sure it helps that there is no shortage of third-party content servers.
Mugatu
Member
Well, with regard to Steam:
I'm sure it helps that there is no shortage of third-party content servers.
Hopefully it never comes to that but I do like Valve's approach.
Deadpool_X
Banned
#4thegamerz
indeed...
money
ok, but what about people who didnt know that the key was stolen or whatever? there are plenty of sites out there who sell keys not meant to be sold in another region. you can get banned for that one too.
and another one is refunding a person for digital goods. as a wrote earlier, i bought on accident an avatar instead of the actual game. ms refused to cancel the whole thing.
apple is already able to do so. they will refund you if you didnt like the app or game.
so many things to do in this regard but ms and sony refuse to do so.
That "all digital future". Yeah, right. I don't buy games digitaly and one of the reason is this. Most of the times you don't own the game at all and with simple "switch" you are screwed.
Feel sorry for him, I don't know what I would do if I would lose all of my saves or server data from MP games.
Feel sorry for him, I don't know what I would do if I would lose all of my saves or server data from MP games.
EASTC0AST_GH05T
Member
but isn't that the case even if you own the disc? if the system goes down you will just have the disc of games that can't be played.
Fucking awesome.
FlyStarJay
Member
wow that sucks. Sony has really screwed up their account system. Rather than ban, why dont they lock it or something so that its not permanent.
waitwhat42
Member
I dunno, he says his account was "hacked", every single purchase is digital and at the end of the video he randomly warns against game sharing. And he doesn't even really seen torn up about it and simply started a new account (for more game sharing?).
TheSlySoul
Member
This is just one example of why a digital future does not work. I only have a rule of thumb about buying digital if it is really cheap. That being said, I hope the guy gets his account back. It sucks he got hacked via game sharing though.
Between pre-order refunds resulting in licensing/runtime issues and pre-order cancellations not actually resulting in cancellations, I wouldn't be shocked to learn that Sony CSRs are incapable of reversing permanent account bans due to an oversight in software/database design.
Auto-Reply
Member
That's why I would never go digital on a console... when steam finally fucks me over I at least didn't spend as much money on the games
everything was sales
Derpcrawler
Member
And he is also PlayStation MVP. I mean do you treat your MVPs like that?