I'm gonna ask here as the Xbox support really haven't figured it out, it's slightly off-topic but maybe related to the preview program I'm guessing a lot of you also are using as you are in this thread. My screenshot function is not available. I simply do not have the Y and X optiosn to either take a screenshot or record when i double tap the Xbox guide button. I'm talking about these options:
Anybody else have this problem?
I had this happen as well. In my circumstance, it had something to do with not having a box "checked" in my settings if I remember right.
I had to turn an option off during the Battlefield Hardline beta because it was recording a gameplay clip every thirty seconds. Make sure your box is checked under settings to record gameplay. I know it doesn't sound like screenshots and recording video would effect each other, but I'm about 90% sure that's what the problem was.